Audi Grapevine

Service levels and timeliness were excellent. Michael, the service manager is a credit to the entire Audi organization. Michael, the service manager is a credit to the entire Audi organization. More

Riley was great very nice young lady, she and the Jake took care of me. took care of me. More

Long wait time, had to wait for more than hour for just doing nothing. I had gone to service several times but no loaner vehicles. Totally very disappointed with this visit. doing nothing. I had gone to service several times but no loaner vehicles. Totally very disappointed with this visit. More

They have a Great team with a consistently high focus on the customers service!. They always make me feel valued. the customers service!. They always make me feel valued. More

Audi Grapevine has always been responsive to my needs. Service advisor Michael Phan is outstanding. Service advisor Michael Phan is outstanding. More

Oil service was done and didn’t take too long. Great job on the complementary wash. Really liked the post work video. Great job on the complementary wash. Really liked the post work video. More

Robert Jean is a fantasticly knowledgeable and courteous sales associate. His approach to the car sales process should be copied by all sales personnel. The General Sales Mgr. Chris Hogan was approachable a sales associate. His approach to the car sales process should be copied by all sales personnel. The General Sales Mgr. Chris Hogan was approachable and generous with his time. The dealership is spotless and houses a wide variety of vehicles to peruse. More

Service is rude and nobody in the whole store knows how to say good morning or good afternoon, much less thank you or have a good day. Not a single estimate, matches the others, so it gets very confusin to say good morning or good afternoon, much less thank you or have a good day. Not a single estimate, matches the others, so it gets very confusing to know what you’re actually going to get charged. The final invoice was incorrect because it literally did not add up to the total that they were claiming. Even if it’s far, I should have driven to McKinney and take the car to Sewell More

Audi Grapevine was excellent to work with. They stayed in constant contact and continually updated me on the status of my repairs. They also explained what should be addressed and what could w They stayed in constant contact and continually updated me on the status of my repairs. They also explained what should be addressed and what could wait. More

Very happy with the service I receive here! My service rep is amazing, everyone is really nice, and they take great pride in making sure everything is done correctly and customers are 100% sati My service rep is amazing, everyone is really nice, and they take great pride in making sure everything is done correctly and customers are 100% satisfied!!! More