Audi Grapevine

Serendipity Over two years ago in September 2011 we got a break from the corporate world and were fond unemployed with an opportunity to start over again, to star Over two years ago in September 2011 we got a break from the corporate world and were fond unemployed with an opportunity to start over again, to start as small business owners. At that time we had a small German economy car and needed something bigger for our business so we went to the dealership to see how bit was the biggest SUV...not big enough, however, the representative kept us in mind and soon enough we received his call to come over because they had received a used truck that would be able to handle what we required for our small business. Two years later a week ago our business is thriving, however, my wife from Brooklyn N.Y. wanted to start driving again, wanted a small car for getting around on her free time. We looked at all sorts of small cars, however her eyes were fixed on the cute new Fiat Sport Hatchback Coup. Two weeks ago we are in WallMart and run into the guy who sold us the truck. After small talk we mentioned that we had our eyes on small cars, perhaps a Mini Cooper or a Fiat. He said that he was now at the Audi Dealership off 183 in Bedford. That we should look at the TT Sports, a very good car he said. A week ago today our friend called us and said the dealership had received a used Fiat and that we should go take a look at it. We were instantly convinced that was the car for my wife, everything was exactly as we could handle including a very good price. That same day we put the necessary funds to hold the car, came back the next day and finalized the paperwork. What, no going back and forth, no negotiating, no hours on hours waiting on the deal to go through? No, instead our experience was similar to when we purchased the truck because the representative paid keen attention to our wants and needs. He was honest, no pressure, friendly and trustworthy. Our next car? If the dealership is the same Audi, that is a major plus because the environment and support staff was superb. However, without our friend Luis Melendez, the whole experience would have never culminated to the best car buying experience ever, hence, our heavy and high props to Luis Melendez and to Audi for allowing the experience to happen. Yes, we will forever be greatful and recommend this dealership to all our friends looking for a similar experience. Call it serendipity if you will. More

Completely satisfied Luis was not only very professional but extremely cooperative in dealing with some timing issues I had. I was to be out of town for 30 days and Luis Luis was not only very professional but extremely cooperative in dealing with some timing issues I had. I was to be out of town for 30 days and Luis held the car until I returned. More

A3 Prestige purchase was exceptional This was one of the easiest and pleasant new car purchases I have made in over 20 years of buying cars. The salesman "Luis Melendez" was great. He g This was one of the easiest and pleasant new car purchases I have made in over 20 years of buying cars. The salesman "Luis Melendez" was great. He guided the entire purchase process and made it hassle free. Thanks also to everyone in the dealership who helped in the process of this sale. I would recommend this dealer to anyone looking for a new car. The location is super modern and clean and everybody is very friendly. This is my third Audi and this dealer is the best yet that I have dealt with. More

Great service! I recently bought a brand new A3 from Craig Entis at DFW Audi and the service was great! Craig helped me the second I walked in the door and was very I recently bought a brand new A3 from Craig Entis at DFW Audi and the service was great! Craig helped me the second I walked in the door and was very helpful and very professional. We went on a test drive and I felt very comfortable, the finance was super easy! I will definetly recommend this dealer ship to my friends and refer them to Craig! More

Helpful Research Information My Wife and I had intentions on researching on the future purchase of our next vehicle and wanted comparisons between several vehicle models. The Sal My Wife and I had intentions on researching on the future purchase of our next vehicle and wanted comparisons between several vehicle models. The Sales Specialist (Daniel Craig) assisted our long term decision with a smile answering silly "first-time looker" questions while being patient with our total request. Would highly recommend this dealership to anyone especially those who just want to research a vehicle. More

Customer service was good. Employees are friendly. Was provided with a very good description of the new cars & features. Will recommended the dealership to my friends looking for audi. provided with a very good description of the new cars & features. Will recommended the dealership to my friends looking for audi. More

My wife and I are business owners and recently purchased a used BMW from DFW Audi. I typically do not like to deal with dealerships as I have always felt that your really 'overpay' for vehicles at a retail a used BMW from DFW Audi. I typically do not like to deal with dealerships as I have always felt that your really 'overpay' for vehicles at a retail outlet. I must say that I will have to rethink that mindset after our purchase as I feel the price we paid was on par with anything I could have negotiated with a private seller. I must also give kudos to Scott Bibb for the way we were treated. My wife and I are in our late 50's and like most people our age, are a bit cynical, not easily impressed, ---and don't even THINK about submitting us to a 'sales process' as we have 'seen it all'. However, I must say I have NEVER dealt with a salesperson (much less a cars salesperson) that was as professional, honest, upfront, courteous, and respectful of our time as Scott. Scott went 'above and beyond' to make our particular car purchase a success. He gave us his full attention during our time at the dealership, allowed us to take the vehicle to our mechanic for our own pre-purchase inspection, and helped us even AFTER THE SALE (to me this is UNHEARD OF) to facilitate a repair to our vehicle. Needless to say, we are EXTREMELY IMPRESSED AND PLEASED!!! If you want a professional salesperson to work with on a car I heartily recommend Scott Bibb as a gentleman and someone you will be pleased to deal with. More

Truly enjoy purchasing my new Audi Q5 from Scott. What an outstanding customer service he delivered! He helped me to chose the right vehicle. Thank you Scott! outstanding customer service he delivered! He helped me to chose the right vehicle. Thank you Scott! More

Scott Bibb was the BEST salesman we have ever worked with. I saw a previous review which said he was rude and unhelpful. My experience was just the opposite. Scott was so friendly and attentive to my with. I saw a previous review which said he was rude and unhelpful. My experience was just the opposite. Scott was so friendly and attentive to my needs. He got me the perfect car at the best price. He's my car salesman for life! I will recommend him to everyone. More

I stopped into the Ballinger DFW Audi Dealership on Monday, January 13th, 2014. I was approached by Scott Bibb who asked what he could help me with. I explained to him that I found two cars on Auto Tra Monday, January 13th, 2014. I was approached by Scott Bibb who asked what he could help me with. I explained to him that I found two cars on Auto Trader that I would like to check out before bringing my husband back on the weekend to view and potentially purchase. I told him that my husband is the type of man that likes to get in and get out, and I’m trying to make this a quick process by weeding out the two vehicles. His response was a blank stare, which I was confused by. Most car salesmen I’ve dealt with in the past are so eager and anxious to make a sale; they usually won’t let you get a word in. So, I went on to tell him that I’ve always owned a SUV, but I had a “spark” the other day to check into sedans. He snapped back at me, “I don’t understand what you mean by spark”. I was a little taken back by his tone, so I tried to reiterate that I had an (idea?) that maybe a sedan would be more suitable. I then went on to say that my husband wants me to drive a “mom car”. He immediately cut me off and literally said, “I don’t know what you’re talking about. I don’t know what a mom car is. Get to the point. What cars do you want to look at”? I was dumbfounded. I felt my jaw drop open. I have never, in my entire 26 years, been spoken to (by a salesperson, mind you) in that manner. I finally processed the situation and snapped back, telling him there were two A4’s that I wanted to look at, but if he has something better to do, or if this is a waste of his time, I will gladly take my business elsewhere. He then let out a chuckle, like this was so hilarious to him and said, “Let me find someone else to help you”. He walked over to a group of 4-5 men, all propped up against a cubicle, and I couldn’t make out exactly what he said, but he pointed at me, shook his head and rolled his eyes. A man named Luis walked over to me, shook my hand, apologized for Mr. Bibb’s actions and asked what he could help me with, but obviously the damage was already done. I told Luis that I will take my business elsewhere and walked out the door. I am utterly disgusted and appalled by Scott Bibb’s attitude and manner. I can honestly say that I’ve never met such a vile human being. I know for a fact that he would not have spoken to my husband or father in any such way. I have pondered for days, wondering why this man spoke to me with such disregard. Was the commission on a $25,000 used car not going to be enough to treat me with any respect? Was my 2010 Jeep Commander sitting in the parking lot not “fancy” enough to take me seriously? I hope that this review has some sort of repercussion. No one should ever get away with speaking to an innocent, potential customer with such hatred. All in all, stay clear of the Ballinger DFW Audi Dealership. But if you must go there to purchase a vehicle, absolutely stay clear of Scott Bibb. That awful man doesn’t deserve a dime. More