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Audi Grapevine
Grapevine, TX
1,263 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,263 reviews
October 18, 2016
Excellent I brought my car in to get serviced and Kelly Wojick was my service advisor. She was so professional yet so friendly and welcoming. The GM also came o I brought my car in to get serviced and Kelly Wojick was my service advisor. She was so professional yet so friendly and welcoming. The GM also came out and introduced himself. I highly recommend her and this dealership!! More
by AAM
Employees Worked With
Kelly Wojick
October 14, 2016
Horrible Experience!! I wouldn't send my worst enemy to this dealership. I had the same "bait and switch"experience as several others on this website. The car I wanted to b I wouldn't send my worst enemy to this dealership. I had the same "bait and switch"experience as several others on this website. The car I wanted to buy was loaner car and someone had it (that's understandable). We went ahead and talked about the price and came to mutual agreed upon price. They were going to get the car back on Saturday. That didn't happen. On Monday I still had not heard from my Salesperson Shaun so I emailed him (you would think he would be the one following up with me since he was trying to sell a car) and he said the car was not in and he would let me know when the car was back. I get an email from him Monday night saying the car would be ready for me to look at on Tuesday. I showed up on Tuesday and my salesperson is off. He didnt even tell me he was off or to ask for someone else. I got ping ponged around and finally ended up with Alex. It took them over an hour to find the car for me to look at. They had no clue where it was on the lot. Once i decided i was going to buy the car Alex gave me a $3,000 higher price than what me and my Sales person Shaun agreed upon. What?!? I emailed Shaun when I got home asking him to explain to me the $3,000 increase and he said he would look into it and I have still yet to hear back from him with an update. With all the other reviews that doesn't surprise me! It sounds like this is DFW Audi's tactic. Lack of Communication, Shady and Bait and Switch. I went to Audi Plano and their customer service was what you would expect when buying a car, responsive and customer friendly. DFW Audi needs to take some lessons. Unfortunately, they didn't have the car I was looking for. If it would let me give this dealership 0 stars i would. More
by ab2016
Employees Worked With
Shaun and Alex
September 01, 2016
Great experience Came in for a car wash and ended up trading my s5 in for a A6. Luis made the process simple and consumer friendly! Kunal Bhakta Came in for a car wash and ended up trading my s5 in for a A6. Luis made the process simple and consumer friendly! Kunal Bhakta More
by KunalB
Employees Worked With
Luis Melendez
May 20, 2016
Wonderful experience at DFW Audi Luis Melendez was a wonderful Sales man and took exceptional care of me during the entire process. Very respectful from the second I walked into the Luis Melendez was a wonderful Sales man and took exceptional care of me during the entire process. Very respectful from the second I walked into the door and until I drove off in my new car - I never felt I was being "sold' to, in fact, I felt more like I was being cared for. The Sales Manager, Alex Bagherloo was just as great. I would for sure buy from them again and refer friends!!!! More
by MelissaH72
Employees Worked With
Luis Melendez, ALex Bagherloo
May 14, 2016
Best practice dealership and staff The training and experience of this team is the best I have ever come across in 39 years of buying cars. Grateful to the team The training and experience of this team is the best I have ever come across in 39 years of buying cars. Grateful to the team More
by Bob k
Employees Worked With
Luis
May 13, 2016
Perfect transaction, great people Luis Melendez was very professional and took great care of us. We were buying a used vehicle for our daughter and they were very patient and accommod Luis Melendez was very professional and took great care of us. We were buying a used vehicle for our daughter and they were very patient and accommodating. Alex, the sales manager, wasn't pushy at all and very helpful with the process. First time for us at DFW Audi, and we plan to go back. Give them a try. More
by byrdys
Employees Worked With
Luis and Alex
April 23, 2016
The service was great they went the extra mile This is my first purchase from DFW Audi, and I'm very satisfied with my purchase , My Sales person Luis Melendez, is very professional. The Credit Dep This is my first purchase from DFW Audi, and I'm very satisfied with my purchase , My Sales person Luis Melendez, is very professional. The Credit Dept., was very helpful in assisting us. Thank you guys great Job done!!! More
by Tannie Elsie
Employees Worked With
Luis Melendez
April 21, 2016
Awesome experience !!!! 2017 A4 I bought an A3 for my wife back in June. The experience was very good and I was very impressed by everybody there. Luis Melendez (sales) was very help I bought an A3 for my wife back in June. The experience was very good and I was very impressed by everybody there. Luis Melendez (sales) was very helpful and explained to me in detail about the Audi brand. I was blown away by the new Audi A4 design and when it was time to buy, it was a no brainer to choose the dealership. DFW Audi makes me feel like I can walk into my own house and look at the lineup with no pressure !!! In no time, I became a fan of AUDI thanks to this guys. Ricky (sales manager) thanks for taking time with this purchase and made this by far the best experience in buying cars. Thanks again Luis!! See you in the fall for the Q7!!!! More
by J Becerra
Employees Worked With
Luis melendez
April 20, 2016
Beaware of "bait and switch" tactics from this dealership I am extremely unhappy about the "bait and switch" tactics DFW Audi dealership used. I wanted to buy a new Audi Q7 so I did an online quote from their I am extremely unhappy about the "bait and switch" tactics DFW Audi dealership used. I wanted to buy a new Audi Q7 so I did an online quote from their website. I got the response from their online sales department two days later. In the response email, they agreed a discount from one of their Q7s in inventory. Then I made an appointment and showed up on next day. What happened next really supposed me. The manager told me they cannot honor that price even though he confirmed it is their internet sale department who sent out that email. I spent almost an hour try to explain and negotiate with them and told them it is "bait and switch" if they cannot honor the price they promised but they won’t listen. I do not have time and patient to continue the negotiation so I ended up paying more than the internet quote price. I am extremely unhappy about this dishonest business manner and want to share it with all other potential customers. Do not trust the online quote price since they will not honor it!! More
by Li
Employees Worked With
Sales Manager and General Sales Manager
February 05, 2016
In my experience, Awesome!!! This is my 2nd, Audi in DFW Audi, and I'm very satisfied with my purchase , My Sales person Luis Melendez, is very profesional . Thanks DFW Audi This is my 2nd, Audi in DFW Audi, and I'm very satisfied with my purchase , My Sales person Luis Melendez, is very profesional . Thanks DFW Audi and definitely " I recommend You guys". More
by Nena2006
Employees Worked With
Luis Melendez
