Audi Grapevine | Page 116

bad experience I purchased an Audi A6 from DFW Audi on 09/30/2015. I have three major complaints which the dealership refuses to make right. 1. Their lack of comm I purchased an Audi A6 from DFW Audi on 09/30/2015. I have three major complaints which the dealership refuses to make right. 1. Their lack of communications is appalling. Phone calls and messages are not returned and satisfactory answers aren't given on poised questions. It takes several days and many phone calls to even get someone on the phone. This is a total disregard for customer service. 2. I test drove the car several times before I purchased it and told the dealership the brakes were soft. They agreed to repair the brakes and several other small items discovered during their inspection. They reported they had replaced the front brake pads and rotors. These repairs are supposedly under warranty for one year. When I picked up the vehicle I noticed the brakes are grinding at slow speeds and sounds like metal on metal, screeching loudly. This was a new noise the car was not making during the test drives. Several of the dealership's technicians tried to convince us that it was a normal noise that all cars make. I left the vehicle with them to make sure the repairs had been accomplished correctly. The dealership is saying they found some "new" problems with the front bushings that is making the noise and they want over $1,500 to repair it. The repair includes a front end alignment. The dealership claimed they did a front end alignment when they repaired the brakes. They should have noticed anything wrong with the bushings then and repaired them. I've spoken to the Manager of the service department who agreed to drive the vehicle to make sure this was not a brake problem. Now the manager of the service department will not return my calls. 3. I purchased the car with the understanding the windshield would be repaired. This was documented in the forms signed during the purchase. The windshield had numerous gouges and rock chips in it which the dealership agreed they would repair for no charge. The windshield repair shop declared the windshield un-repairable because it was a safety hazard due to several of the bad spots being in the drivers line of sight. The dealership tried to get out of replacing the windshield but I refused to give into them. After way too many phone calls to the dealership they finally agreed to replace the windshield if I would pay $300 towards the cost. I agreed because I wanted this matter behind me and wanted my vehicle back. The dealership has had my car for three weeks now and still cannot tell me when I will get it back. To make this right the dealership should make the repairs correctly the first time instead of trying to lie to me about them. I find it hard to believe the owner and general manager would agree to let unsafe vehicles be placed on road or let this total lack of customer service become the standard for their dealership. After this buying experience and the total lack of follow up care I would advise everyone not to buy a car from this dealership. They have had plenty of time and chances to make this right and all they want to do is argue and pass the buck. More

Best service I have found I just purchased my second Audi from DFW Audi. That alone is enough to reccomend someone visit this dealership.... The reason I purchased my second ve I just purchased my second Audi from DFW Audi. That alone is enough to reccomend someone visit this dealership.... The reason I purchased my second vehicle here is purely because of the level of service I have received over the past 3 years. They go out of their way to accommodate even in unscheduled situations. My sales person Luis Melendez is one of the best, he knows Audi vehicles inside and out. If you want to deal with professionals, DFW Audi is the place. More

Buyer Beware! I have been a customer of DFW Audi for 9 years now. I have taken 2 of my other cars there for service. We were in the market for an extra vehicle to I have been a customer of DFW Audi for 9 years now. I have taken 2 of my other cars there for service. We were in the market for an extra vehicle to leave in a different state for the winter. It needed to be AWD and, being an Audi guy, I instantly thought Audi. I shopped around at some other options, including the other german car company. Didn't see anything that struck my fancy. While my wife's car was in for service (which is another issue, but the shop made matters right there), I noticed a 2008 S6 for sale. I discussed the matter with sales and purchased the vehicle, local texas one owner that had been serviced in the shop. I am not normally the person that purchases from a dealer without having another place look at it, but the shop I take our other vehicles to vouched for it, right? I even spoke to the mechanic about it. Little did I know... Flash forward 3 weeks and less than 500 miles later. The airbag light came on as I was driving down the road. The next morning, the low coolant light came on. I did some research on the forums and discovered the coolant light was most likely a known issue with these vehicles, where they develop a fracture in the coolant tank, around 50K. I take the car in to see the rep and she informed me it was, as I feared, a problem with the coolant reservoir. The airbag light was a crush sensor. All told, the cost was ~$1000.00. She and I discussed my opinion that there should be some consideration for the fact that I just purchased the vehicle from them, AFTER being serviced by them. While I understand if there was not notice of the airbag light, the coolant issue DEFINITELY should have been noticed. She informed me she would speak to the manager and get back to me. One day later, I hadn't heard, so I called the following morning. She informed me the manager said there wasn't anything they would do for me. The parts could be in on Friday, but I would have to pay full parts and labor. I told her that wasn't acceptable and that I would like the general manager's name so I could write a letter. She responded and told me she would just transfer me to the general manager. I left a voicemail expressing my dissatisfaction with the issue and the treatment and that I would appreciate a call back. That was Wednesday. I heard nothing from he nor anyone else from the Dealer. I was supposed to be driving the vehicle on Thursday out of state to work on-site on Friday and house it there for the winter. I had to purchase a last-minute airfare, as it was evident the vehicle would not be ready. I called the rep again on Thursday morning; she apologized and said she wished there was something she could do and she would try to track down someone to talk with me. I informed her that if I didn't hear anything, I would have to return the loaner in the afternoon and consider taking my business elsewhere. I stopped in at 2:30PM Thursday, spoke to the rep in person and had her ready the car. She informed me that the service manager was traveling from Atlanta but should be back on Friday. I told her that would be fine and that I could speak with him on Friday. Friday came and went, no contact from anyone at the dealer. STILL no contact from the general manager. I would expect at least a call to acknowledge my concern, even if he couldn't do anything for me. I hardly ever leave negative reviews, but this is inexcusable behavior. As a business owner myself, I run my business with the opinion that customer satisfaction should be my primary indicator of success. It baffles the mind that this dealership doesn't grasp that. At a minimum, I am sure they made more than the cost of these repairs on the vehicle. Beyond that, this is unethical - they certainly knew of the coolant issue. If I wanted this response, I would have gone to a buy here, pay here lot. Furthermore, I have been a customer of theirs for nearly a decade! I won't be servicing my vehicles or purchasing my vehicles from this dealer again! More

Knowledgeable sales people; no pressure I've purchased two cars from DFW Audi and they have been the most pleasurable car buying experiences I've ever had. The salesmen have been very helpf I've purchased two cars from DFW Audi and they have been the most pleasurable car buying experiences I've ever had. The salesmen have been very helpful and were always able to answer my questions or get me answers in a timely manner. I never felt any pressure to make a purchase. My last salesperson was Luis and he did a very good job of explaining all of the cars features and how to use them. He was also very attentive and was able to get me a car that was configured exactly the way I wanted a lot sooner than I expected. More

Exceptional sales and service. I want to recognize David Hart general manager, Ryan Storm finance director, and Dominic King selling specialist for the outstanding buying experienc I want to recognize David Hart general manager, Ryan Storm finance director, and Dominic King selling specialist for the outstanding buying experience I received at DFW Audi. I worked with Dominic over the internet and phone to secure the absolute best deal on my 2015 A3 Cabriolet. I drove 200 miles to pick my car up with no problems. Ryan and David were very professional with no pressure just excellent service. I truly appreciate the level of service I received and how well they represented the Audi brand. I look forward to my next purchase from DFW Audi. More

Very bad experience I recently bought a car from this dealer and I was thoroughly disappointed with their lack of professionalism and service. Though I went around 2 pm a I recently bought a car from this dealer and I was thoroughly disappointed with their lack of professionalism and service. Though I went around 2 pm and made decision to buy a car around 5 pm, they made us wait until 11 pm before I was called in to complete the paper work. Firstly, the salesman was too busy talking to other potential customers and as soon as we made the decision to buy a car, he was not to be seen. Ideally, the entire process should have gotten over around 6.30 pm or sooner. But we saw people who came after us were leaving before us. When I enquired around 7 pm as to why were waiting for so long, they asked us to have our dinner and come back. They were insensitive to the fact that we have been there for a long time and my kids (4 and 7 years) were getting restless and did not do anything about it. When I completed the entire process, it was close to midnight and I was the last person to leave. It is insane that they would make us wait for 6 hours even after I told them that I was going to give them a check for my purchase. A couple of days later I got a call from them asking me to come in to sign a document for the car I traded-in. Since they missed it, I refused to drive 40 miles and asked them to mail the documents, which they finally did. I would not recommend this dealer to anyone. There got to be better dealers in the metroplex More

Terrible experience Hands down the absolute worst experience I have ever had with a dealership, and that includes both buying and servicing. The moment I signed for th Hands down the absolute worst experience I have ever had with a dealership, and that includes both buying and servicing. The moment I signed for the vehicle they seemed to disappear. No returned phone calls, management claims ignorance and redirects to the salesperson, and their detail department stole parts from the vehicle after I had signed for it. I currently have the Audi corporate office investigating the situation as well as a complaint with the Better Business Bureau (DFW Audi has a 'C' rating by the way due to numerous complaints), and a report filed with the Euless Police Department for the theft. To date, my property has not been returned. With so many other options in the ever growing Dallas-Fort Worth metroplex, I recommend going elsewhere. More

Great This is my second time buying a vehicle here and I must say they exceed my expectations every time. Luis is very courteous and friendly as well as ver This is my second time buying a vehicle here and I must say they exceed my expectations every time. Luis is very courteous and friendly as well as very informative about any questions you may have. The buying process is very straight forward, concise, and efficient with no funny business. They will definitely keep my business for years to come! More

Efficient and no pressure experience I just got my third car at this dealership, sales specialist Luis Melendez has assisted me every time and I always get superb attention from him. I wi I just got my third car at this dealership, sales specialist Luis Melendez has assisted me every time and I always get superb attention from him. I will definitely recommend both Luis and the dealership for any future Audi purchases. More

Easy experience with my Leased Audi I worked with Jeff Rose on my leased Audi. He made the process smooth and he is perhaps the most knowledgeable and helpful person at any Dallas-Fort I worked with Jeff Rose on my leased Audi. He made the process smooth and he is perhaps the most knowledgeable and helpful person at any Dallas-Fort Worth Audi dealer. More