Audi Grapevine

Bad service Went In for an alinement waited for 5 hours and came out without an alinement and them trying to fix something they had messed with in my car that has Went In for an alinement waited for 5 hours and came out without an alinement and them trying to fix something they had messed with in my car that has nothing to do with an alinement that had had messed up trying to put my car up the ramp. I would have expected more from audis techs but it was ridiculous and unnecessary what they did to my car. More

Great service During my car buying experience, I had gone to three Bmw dealerships and two Audi dealerships. The first Audi dealership, I went to twice and could ne During my car buying experience, I had gone to three Bmw dealerships and two Audi dealerships. The first Audi dealership, I went to twice and could never get anyone to help me or test drive a A4. The Bmw dealerships would not budge on msrp or give me anything for my trade in. I finally met Jeff at Audi DFW and he took great care of me. I was so impressed, I ended up going back the same day that I met him and test drive the A4. On my return I told them I needed a good deal, two hours later, I was driving home in a new A4. More

Awesome The whole service department was awesome! From the time I bought my car to the two services I've done already, everything has been great. I get to ha The whole service department was awesome! From the time I bought my car to the two services I've done already, everything has been great. I get to have a cup of coffee while I read my book and every Saturday I come to bring my car to wash FOR FREE! More

Dfw Audi is the best ! Thank you guys! Ryan kept me informed and took care of all needs! Thank you guys at Dfw Audi! Very helpful! ! Thank you guys! Ryan kept me informed and took care of all needs! Thank you guys at Dfw Audi! Very helpful! More

Bought and repair Audi A7 I bought my car from this location and had a wonderful experience Been in car wreck few months ago and brought in my car for few things and had a I bought my car from this location and had a wonderful experience Been in car wreck few months ago and brought in my car for few things and had a fantastic experience dealing with Ms Kelly. She is one sweet, lovely, professional lady to deal with. More

Excellent I brought my car in to get serviced and Kelly Wojick was my service advisor. She was so professional yet so friendly and welcoming. The GM also came o I brought my car in to get serviced and Kelly Wojick was my service advisor. She was so professional yet so friendly and welcoming. The GM also came out and introduced himself. I highly recommend her and this dealership!! More

Horrible Experience!! I wouldn't send my worst enemy to this dealership. I had the same "bait and switch"experience as several others on this website. The car I wanted to b I wouldn't send my worst enemy to this dealership. I had the same "bait and switch"experience as several others on this website. The car I wanted to buy was loaner car and someone had it (that's understandable). We went ahead and talked about the price and came to mutual agreed upon price. They were going to get the car back on Saturday. That didn't happen. On Monday I still had not heard from my Salesperson Shaun so I emailed him (you would think he would be the one following up with me since he was trying to sell a car) and he said the car was not in and he would let me know when the car was back. I get an email from him Monday night saying the car would be ready for me to look at on Tuesday. I showed up on Tuesday and my salesperson is off. He didnt even tell me he was off or to ask for someone else. I got ping ponged around and finally ended up with Alex. It took them over an hour to find the car for me to look at. They had no clue where it was on the lot. Once i decided i was going to buy the car Alex gave me a $3,000 higher price than what me and my Sales person Shaun agreed upon. What?!? I emailed Shaun when I got home asking him to explain to me the $3,000 increase and he said he would look into it and I have still yet to hear back from him with an update. With all the other reviews that doesn't surprise me! It sounds like this is DFW Audi's tactic. Lack of Communication, Shady and Bait and Switch. I went to Audi Plano and their customer service was what you would expect when buying a car, responsive and customer friendly. DFW Audi needs to take some lessons. Unfortunately, they didn't have the car I was looking for. If it would let me give this dealership 0 stars i would. More

Great experience Came in for a car wash and ended up trading my s5 in for a A6. Luis made the process simple and consumer friendly! Kunal Bhakta Came in for a car wash and ended up trading my s5 in for a A6. Luis made the process simple and consumer friendly! Kunal Bhakta More