Audi Grapevine

I have exhausted all of my options through Baillargeon Audi and Audi USA customer service line over the course of the past five months. The A4 I was sold by Baillargeon Audi was Certified even though Audi and Audi USA customer service line over the course of the past five months. The A4 I was sold by Baillargeon Audi was Certified even though the vehicle was driven by an Audi employee in California as a fleet vehicle for 20,000 miles and a year and a half without obtaining the required oil change. When I purchased the Certified A4 from Baillargeon Audi the Navigation system did not function because it was missing the Navigation CD. The CD was not provided to me for approximately two months after my purchase. I was not notified of the maintenance deficiency of the vehicle prior to Baillargeon Audi selling it to me as a Certified vehicle. Once I learned of the maintenance deficiency, Baillargeon Audi, and subsequently the Audi USA customer service representative, refused to contact the Audi employee to determine if the oil change was done at a non-Audi service station or offer any other solution to my concern. After the salesperson and I agreed on a price for the vehicle, and I had already purchased a plane ticket to travel from Colorado to Texas to take possession of the A4, he told me the A4 Navigation system did not have a CD, therefore, it did not operate. He assured me he would get a CD for it soon, if not by the time I arrived to pick up the car. I did not receive the Navigation CD for almost two months after I purchased the Certified A4. When I obtained approximately 35,000 miles I took my A4 to McDonald Audi in Denver, Colorado to have the oil changed. Without prompting, the service advisor advised me that Audi service computer database displayed that my A4 has only received the following two oil changes: Oil Change at 9,000 miles on July 22, 2003 Oil Change at 28,000 miles on October 23, 2004 at Baillargeon Audi, Dallas, TX Therefore, my Audi was likely driven for 19,000 miles and 15 months without an oil change; well beyond Audi maintenance recommendations, prior to its sale to me. With this knowledge readily available to the Baillargeon Audi Service Manager, Baillargeon Audi "Certified" my A4 anyway and failed to bring it to my attention. In my letter I expressed to Shad Warren my obvious concern that I was sold a "Certified" A4 that was driven for almost 20,000 miles and a year and a half without an oil change. I received a response letter from Baillargeon Audi manager Laura Davis on November 14, 2005 in which she failed to provide me with any remedies to my expressed concern about the lapse of oil changes on my A4. She also wrote, "...it is impossible for us to determine whether or not an oil change was performed between the 9K and 28K mileage interval." I purchased a title search for my car from California DMV and determined my A4 was owned by Volkswagen Corp. I purchased this A4 from an Audi dealership for the reasons I outlined earlier and expected to keep the car for sometime, hopefully beyond the expiration of the Certified warranty period, but because I now know an Audi employee failed to properly maintain the car, I have serious concerns about my A4 suffering from serious engine mechanical failure sometime after the conclusion of my current warranty. I feel taken advantage of by Baillargeon Audi, specifically their Certification of a car that should not have been on an Audi lot to begin with. Secondly, they failed to address or rectify any of my legitimate concerns. Audi USA ended up giving me a free oil change for my concerns!! Wow - $40 bucks from a luxury car manufacture and dealership. Stay away from Baillargeon Certified used cars, they dont check them and dont care if your displeased with the purchase. No customer service, they flat out did not care. More

I purchased my new A4 from Austin since none of the dealers in the DFW area had one with the options I needed. University Park Audi & Boardwalk in Dallas were extremely rude and I couldn't help but dealers in the DFW area had one with the options I needed. University Park Audi & Boardwalk in Dallas were extremely rude and I couldn't help but feel that they were peddling used fords. Baillargeon folks were very nice but they just didn't have what I was looking for. The only reason I provide this background is to disclose that the car was NOT purchased at Baillargeon Audi. Regardless of this they have treated me as if I had purchased my car from them. The car had some initial issues, the idiots in Austin had not taken the spacers out of the car, the alignment was off, and finally, the credit card tray was jammed shut within the first week of use. I decided to take it in to Baillargeon to address the alignment and credit-card tray issues. I was provided with a loaner for three days, and they fixed everything. The jammed tray had to be ordered for which I had to come back. Turns out my wife had put a wad of dollar bills in there and perhaps forced the tray shut, thus causing the jam. I had not known this, but Scott was very nice and polite in pointing this out. They should have charged me for this as it clearly was not a warrantee issue and yet they provided this service free of charge. Even though they are 40 miles away from where I live I will be taking my car there for service going forward. I cannot recommend these guys enough. German cars have always demanded more care and maintenance from their owners and the owners love their cars. Baillargeon Audi understands this very well and knows how to take care of their clients. More

I bought my Audi TT from a used car dealer with existing warranty, and every time i drop it off they treat me as if I had bought it from them. There have been a few bugs with the car they couldnt fix total warranty, and every time i drop it off they treat me as if I had bought it from them. There have been a few bugs with the car they couldnt fix totally the first time. But the nice loaner A4's they gladly provide, and no denial for warranty coverage so far, make it much less of an inconvenience. The service staff has always been very friendly to me and the showroom/waiting area is very nice. More