Audi Grapevine

Wonderful experience at DFW Audi Luis Melendez was a wonderful Sales man and took exceptional care of me during the entire process. Very respectful from the second I walked into the Luis Melendez was a wonderful Sales man and took exceptional care of me during the entire process. Very respectful from the second I walked into the door and until I drove off in my new car - I never felt I was being "sold' to, in fact, I felt more like I was being cared for. The Sales Manager, Alex Bagherloo was just as great. I would for sure buy from them again and refer friends!!!! More

Best practice dealership and staff The training and experience of this team is the best I have ever come across in 39 years of buying cars. Grateful to the team The training and experience of this team is the best I have ever come across in 39 years of buying cars. Grateful to the team More

Perfect transaction, great people Luis Melendez was very professional and took great care of us. We were buying a used vehicle for our daughter and they were very patient and accommod Luis Melendez was very professional and took great care of us. We were buying a used vehicle for our daughter and they were very patient and accommodating. Alex, the sales manager, wasn't pushy at all and very helpful with the process. First time for us at DFW Audi, and we plan to go back. Give them a try. More

The service was great they went the extra mile This is my first purchase from DFW Audi, and I'm very satisfied with my purchase , My Sales person Luis Melendez, is very professional. The Credit Dep This is my first purchase from DFW Audi, and I'm very satisfied with my purchase , My Sales person Luis Melendez, is very professional. The Credit Dept., was very helpful in assisting us. Thank you guys great Job done!!! More

Awesome experience !!!! 2017 A4 I bought an A3 for my wife back in June. The experience was very good and I was very impressed by everybody there. Luis Melendez (sales) was very help I bought an A3 for my wife back in June. The experience was very good and I was very impressed by everybody there. Luis Melendez (sales) was very helpful and explained to me in detail about the Audi brand. I was blown away by the new Audi A4 design and when it was time to buy, it was a no brainer to choose the dealership. DFW Audi makes me feel like I can walk into my own house and look at the lineup with no pressure !!! In no time, I became a fan of AUDI thanks to this guys. Ricky (sales manager) thanks for taking time with this purchase and made this by far the best experience in buying cars. Thanks again Luis!! See you in the fall for the Q7!!!! More

Beaware of "bait and switch" tactics from this dealership I am extremely unhappy about the "bait and switch" tactics DFW Audi dealership used. I wanted to buy a new Audi Q7 so I did an online quote from their I am extremely unhappy about the "bait and switch" tactics DFW Audi dealership used. I wanted to buy a new Audi Q7 so I did an online quote from their website. I got the response from their online sales department two days later. In the response email, they agreed a discount from one of their Q7s in inventory. Then I made an appointment and showed up on next day. What happened next really supposed me. The manager told me they cannot honor that price even though he confirmed it is their internet sale department who sent out that email. I spent almost an hour try to explain and negotiate with them and told them it is "bait and switch" if they cannot honor the price they promised but they won’t listen. I do not have time and patient to continue the negotiation so I ended up paying more than the internet quote price. I am extremely unhappy about this dishonest business manner and want to share it with all other potential customers. Do not trust the online quote price since they will not honor it!! More

In my experience, Awesome!!! This is my 2nd, Audi in DFW Audi, and I'm very satisfied with my purchase , My Sales person Luis Melendez, is very profesional . Thanks DFW Audi This is my 2nd, Audi in DFW Audi, and I'm very satisfied with my purchase , My Sales person Luis Melendez, is very profesional . Thanks DFW Audi and definitely " I recommend You guys". More

Attempted A4 Purchase My wife and I came to the dealership with a written quote for a specific A4. The salesman could not locate the vehicle despite their organization's i My wife and I came to the dealership with a written quote for a specific A4. The salesman could not locate the vehicle despite their organization's inventory system indicating there was two with the exact specs on the lot. We saw a similar vehicle model (with a few additional options) in the showroom. The salesman and sales manager agreed to apply the same discount to the showroom model. We were provided a written price quote for this vehicle and were in the process of accepting the offer. Much to our surprise the sales manager came back with a new offer approx $3,000 higher. I explained that I thought it was a rather odd way of conducting business. The sales manager merely shrugged his shoulders. I called the dealership manager who subsequently emailed an offer approx $1,000 higher than the preceding offer - for a total of $4,000 increase from the original offer. I wrote back that the original offer should be honored - but if not I had anticipated a goodwill gesture - and definitely not an inferior offer. I asked the dealership manager to call or email back. No response has been received despite calls to the dealership manager and a conversation with our salesman. Unfortunately, I expect better treatment from any dealership much less from a premium brand such as Audi.. More

THE WORST! UPDATE as of 1/9/16: Daniel contacted my husband asking for someone who had my mother's first name and my husband's last name (obviously that person UPDATE as of 1/9/16: Daniel contacted my husband asking for someone who had my mother's first name and my husband's last name (obviously that person doesn't exist), in regards to the poorly written address complaint. My husband told him our correct names and who he might be asking for and Daniel asked for me. I called him back later and he explained everything is all perfect on their end with my information and address and that everything was put into their system correctly to begin with so Ryan was not at fault. He explained that the info was given to the company who owned the vehicle for the lien and they were the ones who put my info incorrectly into the system. My mother called in a later time and spoke with Daniel about the mix up in names wanting to make sure everything was correct and he immediately interrupted her without her being able to finish her sentence on why there was an issue in regards to correct information with her name and also with my financing information being butchered. He proceeded to blame the front desk people for wrongly entering incorrect information into their system, then he changed the story and said it was the car salesman who wrongly put in our information, and then he said that Ryan would never incorrectly put wrong information about a customer into the system as he is a perfectionist, etc etc. So his story continued to change about who wronged our financing information which clearly showed he was kissing Ryan's you-know-what for the sake of his own job. Either way, he was very short with me and very short with my mother and all in all showed extreme lack of respect for any of us. DFW Audi is beyond incompetent and I will never again purchase a car from them and will insist by word of mouth and reviews that others stay away. A car is one of the bigger things a person will purchase in life; you would think that the company selling would show some dignity. Shameful. ORIGINAL: The car salesman was friendly and did a decent job assisting me and the negotiation aspect of purchasing my car went well. Things plummeted once we were sent to finance with Ryan S. First we waited to even talk to him for almost 2 hours and by the time we were able to talk to him he could not have done a worse job doing his own job. We were there late in the evening and we were all tired. He had clearly had a long day so I was patient with him while his dry and unwelcoming manner would've normally been off-putting to me. However, instead of going over all of my options on the maintenance agreement packages, he told me which package I would be receiving (without explaining the cost) and gave a very brief run down of what it would include. Luckily I was ok with what the package entailed. He rushed us to sign all finance documents (which in the back of my mind made me question just how fast we could get everything done while still maintaining accuracy on all of my information). Well that later came true. I recently received some mail that was from a bank that he attempted to have me finance through, and it was the epitome of carelessness. My last name was misspelled, my street name was misspelled, my street is on a circle not a square so that was wrong, my apartment unit was not included, I live in Lewisville not Plano (but my cosigner was in Plano...maybe you got us crossed?) and yet my zip somehow managed to be Lewisville zip so at least that was correct. I'm shocked that USPS actually understood it was supposed to go to me! Thank goodness it had no sensitive information in it or I definitely would've held Ryan and DFW Audi accountable. We were all tired that evening, but I made sure all my information and documents were correct and I wasn't getting paid to do that! It seems like if you're handling someone's private personal information and it's your paying job to make sure of these things, you would at least not be THAT negligent. Come on! Otherwise, I love my car. More

BUYER BEWARE, DO NOT BUY HERE Don't shop here... and defiantly do not get you car serviced here. We've purchased two cars from them (3 Audi's total). Took car my A5 for inspection Don't shop here... and defiantly do not get you car serviced here. We've purchased two cars from them (3 Audi's total). Took car my A5 for inspection (I always take it here, I bought the maintenance plus package). Meanwhile, I was looking through the Q5's. I could not get any help, and was then told to wait for the 2017's (so no one wanted to sell me a car). Then, back to service, was told my back tires were too bald to pass inspection. I told them I bought the tires there, and they had a warranty on them. I was told that they do not even carry that size of tire, but they would gladly price 4 new tires for me (because they cannot replace two with a different brand). I call Discount Tire and NTW... no record of me buying tires there. I call home and had someone pull the file... sure enough, I bought them at DFW Audi. I had them look again. Come to find out, I did buy them there (45 min later, and no new tire quote mind you), but they were not under warranty. All of the sudden, they could ORDER me two for 700.00. I told them no, and I left. I went to Discount Tire, where I was told that my tires did, in fact, have a 6 year or 45,000 mile warranty on them. Now, I've called service, the service manager, and the GM of DFW Audi. No one will even return my call. More