Audi Grapevine

The Team is the Dealership The people are the Dealership and Vernon as my Service Advisor represents customer service excellence....its a mark that I keeps your dealership in mi The people are the Dealership and Vernon as my Service Advisor represents customer service excellence....its a mark that I keeps your dealership in mind for my Q5.....because he may not be around on the days I bring my car in for service, I hope the other Advisors identifies with the same level of service as well!! Congrats to Vernon that makes your Dealership 5 stars and the support teams that are well trained in what customer service is supposed to feel like!! More

Vernon is very professional but possess pleasant personality traits. He listened to my questions and explained the answers He advised me of what the mechanic found during the inspection but allow personality traits. He listened to my questions and explained the answers He advised me of what the mechanic found during the inspection but allow me to make decisions. I valued him to be my service advisor More

Joel has always provided me with excellent service. He has good attention to detail. He has made my experience with Audi Grapevine an exceptional one. has good attention to detail. He has made my experience with Audi Grapevine an exceptional one. More

Sales Department Manger the absolute WORSE On two different weekend we went in to purchase a vehicle. Not only did Eddie the Sales Manger not want to deal with us, he did not get his facts str On two different weekend we went in to purchase a vehicle. Not only did Eddie the Sales Manger not want to deal with us, he did not get his facts straight and he tried to charge us extra for a Certified Pre-Owned Warranty that clearly still shows it is included in the price. We walked out willing to pay cash because EDDIE does not know how to keep the Customer Happy. Both Sales Ladies were the best, but having to deal with him, I will never recommend this dealership to anyone. Go to Audi Plano, they know how to treat customers. More

Quality Service Vernon Burns had me in an out for recall service that my A4 required. While the car was in for this service, they diagnosed that the battery was faili Vernon Burns had me in an out for recall service that my A4 required. While the car was in for this service, they diagnosed that the battery was failing. I had them replace the battery as well. Also, I appreciate that they performed checks to make sure the car was in good working order. Thank you Vernon! More

Great Experience Purchased a 2019 Audi A6 Prestige. Dina, my salesperson, was experienced, professional and attended to every need. The finance department and techno Purchased a 2019 Audi A6 Prestige. Dina, my salesperson, was experienced, professional and attended to every need. The finance department and technology department were first rate and timely. Couldn't ask for a better experience from beginning the experience online to picking the car up at the dealership. If i didn't live 4 hours away I'd be going there for all my service needs as well. Thank you very much. More

Shane - A6 This is our 4th audi in the family, we have previously leased 1 a Q7 and purchased an A3 and Q5. Great experience at Audi Grapevine. Good people, ea This is our 4th audi in the family, we have previously leased 1 a Q7 and purchased an A3 and Q5. Great experience at Audi Grapevine. Good people, easy to work with and no BS. Thanks, PJS More

Joel and all the service staff are always so professional and helpful!! They help you transfer your stuff to the loaner car and make sure you are informed of car’s progress! and helpful!! They help you transfer your stuff to the loaner car and make sure you are informed of car’s progress! More

Bought 2 GREAT SUV's this year, e-tron and Q3, both GREAT In all my years of buying cars and servicing them, there is only ONE dealership that has always performed to the top of my satisfaction and that is AU In all my years of buying cars and servicing them, there is only ONE dealership that has always performed to the top of my satisfaction and that is AUDI Grapevine lead by Mr. Mo Saleh. This is the third SUV in a couple of years from them and the AUDI engineering, quality and performance is why we went back but especially the quality of the dealership. It is really a very nice store for cars and SUV's and a great experience for shopping or service. The e-tron is a phenomenal vehicle and to charge a tank of significant pollution reduce energy at a cost at home of about $4 for 200 miles of luxury driving is worth every penny for the innovation and quality. Why not come home in heated or ventilated seats that also will give you a massage, all while at the same time being an extremely safe environment of technology and luxury, clearly a smart good choice. The 2020 Q3 is also perfect, so up to date and ready for tomorrow. More

Great car buying experience Needed to get my wife a bigger car after having a baby in september. We had leased a different audi less than a year before and they were able to help Needed to get my wife a bigger car after having a baby in september. We had leased a different audi less than a year before and they were able to help get us into a bigger car without completely breaking the bank. Low pressure environment that I cannot recommend enough. More