Audi Grapevine

Joel is Awesome!!! Joel has been my service rep since day one at Audi of Grapevine. His level of service and expertise has been exemplary. My Q7 TDI has stayed I like ne Joel has been my service rep since day one at Audi of Grapevine. His level of service and expertise has been exemplary. My Q7 TDI has stayed I like new condition because of Joel. More

Business as usual Came in for a routine service and the staff was very courteous with my questions since it was my first time. They also were kind enough to bring the Came in for a routine service and the staff was very courteous with my questions since it was my first time. They also were kind enough to bring the car back after I realized I left something in it. The shuttle service they provided to get me back to work was exceptional and very convenient. Finally, being able to communicate directly with staff (both email and phone) about the service work provided was extremely helpful since it was still a normal work day for me. More

Two ruined tires I was unfortunate enough to hit a bad pothole and had to have two new tires. I had a lot of cooperation all around at the dealership - starting with I was unfortunate enough to hit a bad pothole and had to have two new tires. I had a lot of cooperation all around at the dealership - starting with the fact that I showed up at 8:45pm with the car on a flat bed truck. When I contacted my service manager Joel, at 7am, he was already on it and ordered new tires and had the car ready to go at 3pm. Not only my tires were taken care of but all the related tests and checks were done, such as tire rotation, alignment, calibration of the cameras, checking of suspension, etc., together with my first maintenance check and taking care of a recall issue. Incredibly great job! I have worked with this dealership since 2010 and they were and are outstanding. More

Very First Class Dealership: professional and friendly. Just overall comfortable and relaxing while waiting for completion of service. First Class all the way.On time completion and back home without missin Just overall comfortable and relaxing while waiting for completion of service. First Class all the way.On time completion and back home without missing a beat. More

Appointment for recall on car part I worked with Cristian Ortega and was seen at 8 am on 9/21/19 and was given a time of 1 1/2 to 2 hours for the recall work. I arrived at 8:10 and wor I worked with Cristian Ortega and was seen at 8 am on 9/21/19 and was given a time of 1 1/2 to 2 hours for the recall work. I arrived at 8:10 and work was done within the time given. I appreciate the explanation of work performed and Cristian's follow-up on a service I'm interested in (retint back window due to tint already peeling off). More

A4 purhase Phone calls and emails leading up to the visit to buy was very informative and friendly without the sales person being aggressive. Got a great deal on Phone calls and emails leading up to the visit to buy was very informative and friendly without the sales person being aggressive. Got a great deal on a new A4 on labor day weekend + and of the month deal. More

Great service Warranty repair that went well. Easy to get appointment and they handled repair on time with reservation and estimated time of repair. Great work don Warranty repair that went well. Easy to get appointment and they handled repair on time with reservation and estimated time of repair. Great work done on repair. More

Totally amazing....!!!!! I walked in with one expectation and the great staff; salesman, finance specialist, and the new car orientation representative exceeded my expectation I walked in with one expectation and the great staff; salesman, finance specialist, and the new car orientation representative exceeded my expectations beyond exemplary words. More

Customer Service Vernon is my adviser and he is great!! very attentive, helpful and down to earth. I"ve worked with Vernon only 2x's and I plan to continue working wit Vernon is my adviser and he is great!! very attentive, helpful and down to earth. I"ve worked with Vernon only 2x's and I plan to continue working with Vernon on future service needs as he goes out of his way to ensure my service needs are met and also ensures all my questions are answered... More

Great experience A simple service call couldn't have gone better. Prompt and accurate service done by courteous professionals. The waiting area is very comfortable, r A simple service call couldn't have gone better. Prompt and accurate service done by courteous professionals. The waiting area is very comfortable, relaxing, and stocked with drinks and snacks. My vehicle was done ahead of schedule and clean. Experience couldn't have gone better. More