Audi Grapevine

Wonderful Experience Wonderful experience. The General Sales Manager Margaret Hong took time out of her busy schedule to make sure my parents got the best deal on their Wonderful experience. The General Sales Manager Margaret Hong took time out of her busy schedule to make sure my parents got the best deal on their 2019 Audi Q5. Its not everyday that a General Sales Manager/General Manager would take time to work with individual customers one on one and oversee the process but she did and we appreciate it. Thank you Margaret for making it happen! We will be sending friends and family to your location! More

Worst service ever. I drove 400 miles to dallas for a vehicle, price was set till I got there and a dealer name Dax lied and never talked to the finance manager about the I drove 400 miles to dallas for a vehicle, price was set till I got there and a dealer name Dax lied and never talked to the finance manager about the price reduction so when I arrived they raised the price on me. I drove all that way for nothing. Terrible service, I will never send anyone there to buy a car because they are the worst. They lie to you just to get you on the lot. More

New Car Our sales guy Robert Jean with Grapevine Audi did a great job helping us with the purchase of our new Q5. If you are in the market I would highly reco Our sales guy Robert Jean with Grapevine Audi did a great job helping us with the purchase of our new Q5. If you are in the market I would highly recommend him as your sales guys. More

Highly Recommended! This facility and team are fantastic! I live 5 minutes from a different Audi dealership, but once I met this team, I decided to drive 30 minutes and p This facility and team are fantastic! I live 5 minutes from a different Audi dealership, but once I met this team, I decided to drive 30 minutes and purchase with them instead. Simply great all around. Incredibly knowledgeable. Chen and Jeff are the best! More

Service dept. made things right. I was recently driving my wife's A5 when I got an alert for low coolant. When I stopped to check the reservoir was nearly empty. We took the car to Au I was recently driving my wife's A5 when I got an alert for low coolant. When I stopped to check the reservoir was nearly empty. We took the car to Audi Grapevine for the repair. They discovered a crack & replaced the reservoir and also recommended a brake flush. $800 & off we went. A couple weeks later I moved the car from the garage to the driveway & discovered a substantial puddle of coolant on the floor & a very low reservoir once again. Back to the dealership. They somehow had missed that the water pump assembly was leaking also. Another $1300. Here's the thing: they owned up to their mistake in not thoroughly investigating the problem the 1st time and ate most of the 2nd bill for our inconvenience. They also re-did the brake flush gratis because I thought they felt mushy. They definitely impressed us with the extra-level service & earned themselves some loyalty. More

Great Dealership We leased an Audi Q3 and Alex and Rayne did a fantastic job. We love this dealership and would definitely recommend to anyone who is interested in an We leased an Audi Q3 and Alex and Rayne did a fantastic job. We love this dealership and would definitely recommend to anyone who is interested in an Audi. More

The Best Experience I have had with a dealership in 35 years After an unbelievably horrid experience with Clay Cooley Richardson involving deceptive trade practices earlier this week I had what was the best expe After an unbelievably horrid experience with Clay Cooley Richardson involving deceptive trade practices earlier this week I had what was the best experience I have ever had with a dealer in over 35 years of buying new/used vehicles ( over 40 in total during that time frame). I was offered an extremely fair price for my trade despite some Carfax issues and also received a great deal on a 2018 Audi A3 which my wife absolutely loves. Dax , my salesperson, was incredibly friendly and helpful and seemed to try to make up for the aforementioned terrible experience I had with Clay Cooley. Everything went perfectly and efficiently. When we got to Finance , Carlos, was every bit as helpful, honest, and friendly as Dax had been in sales and we got a much better interest rate than I expected despite not purchasing any additional products like maintenance, gap, etc... ( which I guarantee everyone is not always or even usually the case with other dealers I have dealt with who seem to almost browbeat you into buying other products you don't need or want - Carlos was the perfect professional and my wife and I actually enjoyed the finance process which I doubt happens to many these days). Overall I couldn't be happier and when I purchase my next vehicle towards the end of year it will be another Audi and definitely from Grapevine Audi! More

Out 11,000 then insulted by Sales Staff. Long story short, I was denied a warranty claim for my Audi A4 due to a CPO car being sold to me that was tuned prior to CPO certification without my Long story short, I was denied a warranty claim for my Audi A4 due to a CPO car being sold to me that was tuned prior to CPO certification without my knowledge. Being out $11,000 on a car with only 60,000 miles I went to sales to see if I could trade in the vehicle and wash my hands free of the car and get into something new. I scheduled an appointment with a salesman online, and was told an appraiser would take a look at my car in the shop before I arrived and get me a good offer. The online sales specialist advised to ask for a sales manager once I arrived. I showed up to the showroom a few hours later as scheduled. The car was not appraised at all, the salesperson would not let me work with a sales manager as told by the internet sales specialist, and on top of all that, I had to wait 1.5 hours (30 minutes before close), watching the salesperson sit in the sales tower for an hour and a half, clearly running down the clock only to be presented with an insulting offer and no help whatsoever. I was offered $3500 for a 2014 A4 Premium Plus with every single option with only 60,000 miles on it. I was also told I would need to put $20,000 dollars down on top of the insulting offer without any appraisers looking at my vehicle. On top of that, the salesman had the gall to insinuate I did not know how trade difference worked and made it seem like I did not know that I would at least somewhat be upside down if the vehicle was traded in. I was well aware of this and the sales person would have known had he read the notes from the internet sales specialist. On top of it all, I was unable to test drive any vehicles at all. I asked about 4 of them in inventory according to their website. I was also lied to and was told that the Service Department does not up charge people when they take their vehicles in for service when they were "explaining" the offer for my vehicle. Obviously if the Service Department did not up charge people for servicing their vehicles, the dealer would not be in business. The Service department has to pay their employees somehow. Needless to say this is the second VW product I have owned that has had a bottom end of a motor fail with under 60,000 miles. I will never be buying another Volkswagen again and I will not be referring anyone to Audi Grapevine after this experience. More

Best Car Buying Experience Ever! The team at Grapevine provided the best car buying experience in my life. From the Sales Manager, to the Sales resource to the Business Manager. All The team at Grapevine provided the best car buying experience in my life. From the Sales Manager, to the Sales resource to the Business Manager. All were professional, pleasant and a joy to work with. They made sure the deal was good for all! A sincere thanks for such an enjoyable experience. More

Don't go to this place alone as a female with a child. I went in to buy a used 2015 Audi A4. I was trading in my 2012 Cadillac CTS. At first, everything seemed easy. The dealership is large and nice. The s I went in to buy a used 2015 Audi A4. I was trading in my 2012 Cadillac CTS. At first, everything seemed easy. The dealership is large and nice. The sales team members don't rush you at the door. The problem arose when Robert Jean shorted me over $400 in his agreed upon trade-in offer. I noticed the missing $400 difference and when I asked him to explain he told me that because I had a trade-in that Audi was doing me a favor by giving me a "credit" to lower my total tax to bring the trade-in offer up to the amount we agreed upon. I signed papers and accepted the vehicle. My husband would be there several days later to seal the deal. That evening we realized the sales tactic that Robert Jean had pulled. "Audi's tax credit" was actually a credit that I was legally entitled to from the beginning and they in fact shorted me the $400 as I had originally suspected. Robert Jean knew that his lie would seal the deal and he did whatever it took. Audi Grapevine has refused to fix this, despite admitting that Robert Jean's tactic was misleading. Robert Jean blatantly lied and failed to mention a few other things as well: 1. That the used Audi I was purchasing has an open, unresolved recall. The Carfax was not accurate or up-to-date. 2. That the Audi I was purchasing has a metal fluttering noise upon acceleration around most curves that they claim they cannot hear. 3. Before driving 2.5 hours to Audi Grapevine for this car, he told me he could not move any lower on the price because all of their cars come equipped with tinted windows and wheel lock kits. This was a blatant lie. My purchase has neither of those features, yet he would not deduct this $600 value from my purchase price once he had me there. Audi Grapevine took advantage of me because I was a female, coming into their dealership made up of mostly men. They saw me as vulnerable because they knew I was distracted with my 8 year old and they ran with this opportunity. They now have my used 2012 Cadillac CTS listed for sale on their website despite the fact that my husband has not sign over his half of the paperwork and title. The used car sales manager offered me a tank of gas to "make things right"!!! However, since writing this review, the General Manager, Mo Saleh, has reached out to me and offered to make this right by refunding me the money that Robert deducted from my trade in amount. More