Audi Grapevine

Easy Service Experience Had our Q5 in this week for the first year service. Cris Zamora told us it would take about 1 1/2 hours. He checked on us periodically to update us on Had our Q5 in this week for the first year service. Cris Zamora told us it would take about 1 1/2 hours. He checked on us periodically to update us on the car's progress and make sure we were comfortable. Right at 1 1/2 hours he informed us our car was washed and ready. Yea. We were impressed. Cris also informed us of pending recalls that we can address later. We appreciated his efficient friendly manner. We will definitely call him next time we need assistance. More

Q3 purchase Overall purchase experience was good. First time Audi buyer. Nice dealership. Environment was pleasant. Paid cash for the car but had to wait for s Overall purchase experience was good. First time Audi buyer. Nice dealership. Environment was pleasant. Paid cash for the car but had to wait for several hours for someone to finalize the paperwork. Time is important and would suggest to have additional employees to handle the paperwork on a Saturday afternoon when you expect to be busy. More

It was a great experience Went in and saw Christian. He was very nice and helpful. Definitely would recommend anyone to ask for Christian when getting serviced he was great Went in and saw Christian. He was very nice and helpful. Definitely would recommend anyone to ask for Christian when getting serviced he was great More

Awesome experience Although Saturdays are usually busy Cris Zamora kept me informed frequently on the status of my Q5 and made sure I was comfortable. Cris was busy when Although Saturdays are usually busy Cris Zamora kept me informed frequently on the status of my Q5 and made sure I was comfortable. Cris was busy when I initially pulled up so Rene got me started. Both Cris and Rene are the absolutely best. Highly recommend these two service advisors!! More

Happy Driver Eric was professional and friendly. I imagine one works long wacky hours in the Service Department at any dealership. I love that the team truly work Eric was professional and friendly. I imagine one works long wacky hours in the Service Department at any dealership. I love that the team truly works well together and makes for a nice visit from a customer as well as must be a great place to work. Keep up the great work. More

This was my first time at Audi Grapevine and Jules, my Service Advisor, was excellent. I needed a new key programmed...she got me right in and had everything taken care of in about 30 minutes Service Advisor, was excellent. I needed a new key programmed...she got me right in and had everything taken care of in about 30 minutes More

Service completely exceeded my expectations. The service gentleman was exceptional! Best service I have ever had in a dealership ever! The building and service area are clean, the refreshments The service gentleman was exceptional! Best service I have ever had in a dealership ever! The building and service area are clean, the refreshments are exceptional. The service center experience alone is worth buying a Audi from the dealership. I never do surveys good or bad but was compelled to do so based on the UNREAL experience this dealership provides. Rene wan absolutely fabulous! Best service I have ever had in any dealership EVER! More

Commitment Mo Saleh and his team were awesome. I had worked a deal to purchase an Edition One e-tron when the vehicle was put on stop-sale by Audi, Mo went abov Mo Saleh and his team were awesome. I had worked a deal to purchase an Edition One e-tron when the vehicle was put on stop-sale by Audi, Mo went above and beyond to secure an e-tron Prestige with similar equipment. Outstanding customer care, just another reason Audi Grapevine has been my Audi for the past six years! More

Great service Friendly staff, beautiful facility and professional. When I showed my customer service representative, Jared was there to meet within me in less th Friendly staff, beautiful facility and professional. When I showed my customer service representative, Jared was there to meet within me in less than 1 min. More

Excellent Customer Service Good, quick service. Check in was a breeze. My only complaint is having to drool over the other cars I cant afford while waiting for service to comp Good, quick service. Check in was a breeze. My only complaint is having to drool over the other cars I cant afford while waiting for service to complete. More