Audi Grapevine | Page 101

Customer Service Fantastic service from start to finish I highly recommend this dealership. I purchased my vehicle here and came back for my first service and everyone Fantastic service from start to finish I highly recommend this dealership. I purchased my vehicle here and came back for my first service and everyone is very professional. Love the text updates and the Store manager remembered me. Fantastic service!! More

10k Service Prompt and courteous. But please don’t spray scent in our car anymore when you wash it. Other than that everything was great. Thank you! Prompt and courteous. But please don’t spray scent in our car anymore when you wash it. Other than that everything was great. Thank you! More

Great experience Buying my used Acura was a very comfortable experience. They did not push me for anything I did not want or try to confuse me. Everything was very tra Buying my used Acura was a very comfortable experience. They did not push me for anything I did not want or try to confuse me. Everything was very transparent and easy. The sales team was very pleasant to talk to. Sometimes salesmen apply pushy tactics especially to female customers, I did not feel that way with them. Great experience and I gladly will refer them to anyone I know. More

Great location and great service Our service advisor (Eric) was professional and very helpful. During our conversations, I was not pressure. This location is very convenient right in Our service advisor (Eric) was professional and very helpful. During our conversations, I was not pressure. This location is very convenient right in the middle of the metroplex. More

Cosmetic repair Repair with protective film. Chip touched up and hood and front fenders covered with protective film. Obviated need for extensive repair and repaintin Repair with protective film. Chip touched up and hood and front fenders covered with protective film. Obviated need for extensive repair and repainting of entire hood. More

Easy Experience Made the experience very easy for selling my current vehicle and purchasing an Audi Q5. Made the transaction work for my schedule and were willing to Made the experience very easy for selling my current vehicle and purchasing an Audi Q5. Made the transaction work for my schedule and were willing to stay later in the evening to get everything accomplished. More

Teamwork The Associates in the service department work as a team. If someone is busy with another customer. They seem to all take responsibility for that depar The Associates in the service department work as a team. If someone is busy with another customer. They seem to all take responsibility for that department and customers. I was taken care of very well. Renee, Joel, Vernon and the young men who bring your car to you are very professional and courtesy. Thank you for going beyond your duties to make sure I was taken care of. More

20,000 mile service Regular 20,000 mile service, a seat belt recall that I was not aware of, and stinky vents all taken care of fairly quickly - 3 hrs., got a text my car Regular 20,000 mile service, a seat belt recall that I was not aware of, and stinky vents all taken care of fairly quickly - 3 hrs., got a text my car was ready, but it took a while for the car to actually come around. More

Bought over 57 cars & motorcycles in my lifetime This was a great experience. My 3rd vehicle from this dealership. I've had quite a lot of vehicles in my lifetime, and this was a great no BS experi This was a great experience. My 3rd vehicle from this dealership. I've had quite a lot of vehicles in my lifetime, and this was a great no BS experience. Also was able to get my personal vehicle washed and serviced when I was purchasing this vehicle for my wife. Alex is great! I miss Bill, but Chen was very helpful & service-oriented. Was a busy day, but once we settled on a specific vehicle. we were out in no time at all (Thanks Jeff!). Very accommodating. More

Audi Q5 Prestige 2019 Excellent experience as usual with very little haggle back and forth. They always work with the customer to make it work. I’ll always be an Audi guy a Excellent experience as usual with very little haggle back and forth. They always work with the customer to make it work. I’ll always be an Audi guy and Grapevine Audi is my go-to. More