Audi Grapevine

Great Dealership We leased an Audi Q3 and Alex and Rayne did a fantastic job. We love this dealership and would definitely recommend to anyone who is interested in an We leased an Audi Q3 and Alex and Rayne did a fantastic job. We love this dealership and would definitely recommend to anyone who is interested in an Audi. More

The Best Experience I have had with a dealership in 35 years After an unbelievably horrid experience with Clay Cooley Richardson involving deceptive trade practices earlier this week I had what was the best expe After an unbelievably horrid experience with Clay Cooley Richardson involving deceptive trade practices earlier this week I had what was the best experience I have ever had with a dealer in over 35 years of buying new/used vehicles ( over 40 in total during that time frame). I was offered an extremely fair price for my trade despite some Carfax issues and also received a great deal on a 2018 Audi A3 which my wife absolutely loves. Dax , my salesperson, was incredibly friendly and helpful and seemed to try to make up for the aforementioned terrible experience I had with Clay Cooley. Everything went perfectly and efficiently. When we got to Finance , Carlos, was every bit as helpful, honest, and friendly as Dax had been in sales and we got a much better interest rate than I expected despite not purchasing any additional products like maintenance, gap, etc... ( which I guarantee everyone is not always or even usually the case with other dealers I have dealt with who seem to almost browbeat you into buying other products you don't need or want - Carlos was the perfect professional and my wife and I actually enjoyed the finance process which I doubt happens to many these days). Overall I couldn't be happier and when I purchase my next vehicle towards the end of year it will be another Audi and definitely from Grapevine Audi! More

Out 11,000 then insulted by Sales Staff. Long story short, I was denied a warranty claim for my Audi A4 due to a CPO car being sold to me that was tuned prior to CPO certification without my Long story short, I was denied a warranty claim for my Audi A4 due to a CPO car being sold to me that was tuned prior to CPO certification without my knowledge. Being out $11,000 on a car with only 60,000 miles I went to sales to see if I could trade in the vehicle and wash my hands free of the car and get into something new. I scheduled an appointment with a salesman online, and was told an appraiser would take a look at my car in the shop before I arrived and get me a good offer. The online sales specialist advised to ask for a sales manager once I arrived. I showed up to the showroom a few hours later as scheduled. The car was not appraised at all, the salesperson would not let me work with a sales manager as told by the internet sales specialist, and on top of all that, I had to wait 1.5 hours (30 minutes before close), watching the salesperson sit in the sales tower for an hour and a half, clearly running down the clock only to be presented with an insulting offer and no help whatsoever. I was offered $3500 for a 2014 A4 Premium Plus with every single option with only 60,000 miles on it. I was also told I would need to put $20,000 dollars down on top of the insulting offer without any appraisers looking at my vehicle. On top of that, the salesman had the gall to insinuate I did not know how trade difference worked and made it seem like I did not know that I would at least somewhat be upside down if the vehicle was traded in. I was well aware of this and the sales person would have known had he read the notes from the internet sales specialist. On top of it all, I was unable to test drive any vehicles at all. I asked about 4 of them in inventory according to their website. I was also lied to and was told that the Service Department does not up charge people when they take their vehicles in for service when they were "explaining" the offer for my vehicle. Obviously if the Service Department did not up charge people for servicing their vehicles, the dealer would not be in business. The Service department has to pay their employees somehow. Needless to say this is the second VW product I have owned that has had a bottom end of a motor fail with under 60,000 miles. I will never be buying another Volkswagen again and I will not be referring anyone to Audi Grapevine after this experience. More

Best Car Buying Experience Ever! The team at Grapevine provided the best car buying experience in my life. From the Sales Manager, to the Sales resource to the Business Manager. All The team at Grapevine provided the best car buying experience in my life. From the Sales Manager, to the Sales resource to the Business Manager. All were professional, pleasant and a joy to work with. They made sure the deal was good for all! A sincere thanks for such an enjoyable experience. More

Don't go to this place alone as a female with a child. I went in to buy a used 2015 Audi A4. I was trading in my 2012 Cadillac CTS. At first, everything seemed easy. The dealership is large and nice. The s I went in to buy a used 2015 Audi A4. I was trading in my 2012 Cadillac CTS. At first, everything seemed easy. The dealership is large and nice. The sales team members don't rush you at the door. The problem arose when Robert Jean shorted me over $400 in his agreed upon trade-in offer. I noticed the missing $400 difference and when I asked him to explain he told me that because I had a trade-in that Audi was doing me a favor by giving me a "credit" to lower my total tax to bring the trade-in offer up to the amount we agreed upon. I signed papers and accepted the vehicle. My husband would be there several days later to seal the deal. That evening we realized the sales tactic that Robert Jean had pulled. "Audi's tax credit" was actually a credit that I was legally entitled to from the beginning and they in fact shorted me the $400 as I had originally suspected. Robert Jean knew that his lie would seal the deal and he did whatever it took. Audi Grapevine has refused to fix this, despite admitting that Robert Jean's tactic was misleading. Robert Jean blatantly lied and failed to mention a few other things as well: 1. That the used Audi I was purchasing has an open, unresolved recall. The Carfax was not accurate or up-to-date. 2. That the Audi I was purchasing has a metal fluttering noise upon acceleration around most curves that they claim they cannot hear. 3. Before driving 2.5 hours to Audi Grapevine for this car, he told me he could not move any lower on the price because all of their cars come equipped with tinted windows and wheel lock kits. This was a blatant lie. My purchase has neither of those features, yet he would not deduct this $600 value from my purchase price once he had me there. Audi Grapevine took advantage of me because I was a female, coming into their dealership made up of mostly men. They saw me as vulnerable because they knew I was distracted with my 8 year old and they ran with this opportunity. They now have my used 2012 Cadillac CTS listed for sale on their website despite the fact that my husband has not sign over his half of the paperwork and title. The used car sales manager offered me a tank of gas to "make things right"!!! However, since writing this review, the General Manager, Mo Saleh, has reached out to me and offered to make this right by refunding me the money that Robert deducted from my trade in amount. More

Don't fall for their tricks I normally go to Audi Dallas, but decided to try out Audi Grapevine for their 49.95 special on oil changes to see if I would use them in the future in I normally go to Audi Dallas, but decided to try out Audi Grapevine for their 49.95 special on oil changes to see if I would use them in the future instead. I set an appointment which priced the oil change at their special rate. Upon arrival, I also asked the advisor to add a state inspection and look at one of my tires to my list of things to do. I arrived at 7:30 and at around 9:20 the advisor comes over to let me know everything is done and also suggest a couple of more things for me to get worked on. She then returns a couple of minutes later letting me know my insurance wasn't in the glovebox and the tech was waiting on it to perform the state inspection. I thought my car was supposed to be done? My fault, I get her the insurance 10 minutes later. From here I don't hear from her until 10:30 to tell me that the machine was down and the state inspection wasn't performed. I then end up paying $121 for just an oil change! The advisor told me it was due to $50 in labor that was performed. Why add a promotion for the oil change if upon arrival it's going to be double that? On top of it all, it took me close to 3 hours to just get an oil change when I was quoted an hour. What they did all that time, who knows since my advisor never came around to update me or apologize for the wait. Lastly, I would have complained on a survey but I noticed when I got home my paperwork has another persons name, phone and address. Thanks a lot Audi Grapevine. More

Poor Service My new Audi Q7's brakes started squeaking. It is particularly bad when in reverse. I first took it to the service department at Audi Grapevine to My new Audi Q7's brakes started squeaking. It is particularly bad when in reverse. I first took it to the service department at Audi Grapevine to be looked at 6 months ago. Apparently it was a known issue, and Audi was working on a fix. I was told I'd have to live with it and wait. Fine. 6 months and 15k miles later there's still no fix and my brakes still squeak. It's pretty embarrassing. Passengers all comment on it. Increasingly frustrated, I took it back to Audi Grapevine last week. Same result - known issue, but nothing can be done. I tried to get them to contact someone at Audi to see if there was anything they could do (try different brake pads, machine the rotors, something, anything), but the service manager Rene said all they can do is put into the system that I'm effected by this "known issue". He said Audi would "email me" when there was a fix. Crazy. To top the whole thing off, I had an oil change done at the same time. $390 for an air filter and oil change. Seemed high, but I figured I got a car wash, vacuum and coffee out of it, so whatever. But of course when the valet brings my car to the front for me to pick it up, its not washed or vacuumed at all. I asked the valet if it was supposed to be cleaned and he said "yeah, weird that they didn't". We sat there a little longer staring at each other and he finally said "would you like me to take it back to have it washed?". I said yes, and waited another 20 minutes for it to be cleaned. The service here just isn't good. Luxury care dealers love to talk about going the extra mile on service, but when it comes time to actually do something that would require effort, Audi Grapevine fails to live up to it's pledge. All I wanted was someone to be an advocate for me with Audi. I realize the technicians there aren't engineers and probably can't fix a manufacturing defect, BUT they could have tried some obvious fixes or at least made me feel like they tried to get someone at Audi to figure something out for me. Everyone knows the brakes on this vehicle are an issue, so why not put a tiny bit of effort into solving the problem? Sending me home to wait on an email from Audi (that I know will never come) after already waiting 6 months is just bad business. More

Horrible Service I went in to Audi Grapevine to lease a vehicle. I had the worse time being rushed by the Sales rep who constantly reminded me that I need to pick one I went in to Audi Grapevine to lease a vehicle. I had the worse time being rushed by the Sales rep who constantly reminded me that I need to pick one vehicle and stick to it and not keep changing my mind. When it came down to the negotiation process and lease payments and terms it got even worse. I kept getting different price quotes for the same terms I was negotiating. The Finance team there wanted no part in working with the Customer or directly explaining to them how they came up with these lease terms and payment options. When I looked back there they were tossing a football or some sort of ball back and forth while laughing away. Horrible service and do not recommend this dealer to anyone. More

Exceptional service ! A warning light came on in our Q7 while driving through Dallas on our way back to Houston. We called Grapevine Audi which was closet dealer and servi A warning light came on in our Q7 while driving through Dallas on our way back to Houston. We called Grapevine Audi which was closet dealer and service advisor Kelly asked her tech to stay late and diagnose the issue. She and the team went above and beyond to get us back on the road in less than an hour. More

Excellent service! I received excellent vecicle service and customer service from the time I arrived until the time I departed. My representatve, Evan Sparks was extrem I received excellent vecicle service and customer service from the time I arrived until the time I departed. My representatve, Evan Sparks was extremely professional, competent and helpful. More