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Audi Grapevine

Grapevine, TX

Overview
Reviews
Vehicles
4.7
1,469 Reviews
Call Dealership (817) 354-2834
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1260 E State Hwy 114

Grapevine, TX

76051

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Showing 1,469 reviews

June 15, 2026

Clean attentive efficient Didn’t have to wait for loaner and service was very good More

by bauerburke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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June 13, 2026

Best experience I’ve had with a dealership. Robert is a true professional and was very straight forward. He priced a few different options for us and was upfront with discounts and rebates. We More

by mckenzieriggins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert, Peeta, Sean
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Jun 15, 2026 -

Audi Grapevine responded

Hi, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. Thanks for the recommendation, and have an amazing day!

June 07, 2026

Always great service, friendly, very professional, knowledgeable, and treats each customer as if they are the only customer More

by rjmmax1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Laurel
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Jun 07, 2026 -

Audi Grapevine responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

June 06, 2026

Larry has been great handling service for both my wife and my Audi Q5’s More

by Jeff Muenstermann
Recommend Dealer
Yes
Employees Worked With
Larry Tran
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Jun 07, 2026 -

Audi Grapevine responded

Hi Jeff, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. If you have any further questions, please don't hesitate to reach out!

June 03, 2026

I would like to specifically speak to Service Advisor John Tijerina. John is extremely helpful, respectful, and kind. More importantly JT is proactive. I’ve had more than a few issues with a used car I p More

by lnoliver01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill, John Tijerina
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Jun 05, 2026 -

Audi Grapevine responded

Hi, thanks for your praise and kind comments about John. We are always more than happy to assist you if anything else comes up. Take care!

June 03, 2026

Always professional and courteous, and they do good work. Never had a bad experience with them. More

by james
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
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Jun 05, 2026 -

Audi Grapevine responded

Hi James, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 02, 2026

I like Rene’s approach to identifying and recognizing the issues. Very straightforward and comfortable to work with. More

by bhanu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene
Report | Print
Jun 04, 2026 -

Audi Grapevine responded

Hi Bhanu, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 01, 2026

Anthony Butler went out of his way to assist with the service even after closing to make sure I got my vehicle back More

by Johnathon Sim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony, Butler
Report | Print
Jun 03, 2026 -

Audi Grapevine responded

Johnathon, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. If you have any further questions, please give us a call. We're always happy to help!

May 31, 2026

Larry Tran is so helpful each time I come in. All the staff is amazing and very welcoming. More

by Lexusgal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Tran
Report | Print
Jun 01, 2026 -

Audi Grapevine responded

Hello, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

May 30, 2026

Very bad services from the people work in counter very bad attitude and attention they More

by victorcarlos7684
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Felix salazar
Report | Print
Jun 03, 2026 -

Audi Grapevine responded

Thank you for taking the time to speak with me today. I appreciate the opportunity to better understand your concerns regarding your recent service experience. I sincerely apologize that we did not meet your expectations. The level of communication and service you described is not the experience we strive to provide our clients, and I understand your frustration. As discussed, we are committed to earning back your trust and have taken steps to ensure your future visits are handled differently. We value your business and appreciate the opportunity to make things right. Thank you again for your feedback and for speaking with me directly. If there is anything further I can assist with, please do not hesitate to reach out. Tom Kruzel Service Director | Audi Grapevine 817-553-2202 tkruzel@group1auto.com

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