Audi Grapevine
Grapevine, TX
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The online scheduling was very efficient. I was greeted by name when I arrived. The video of the car inspection was very informative to explain services needed. Service was done on time and a I was greeted by name when I arrived. The video of the car inspection was very informative to explain services needed. Service was done on time and as quoted. More
From the moment I called to set up an appointment at this dealership…all the way until Serviceman Anthony B. escorted me to my car when repairs wered done…they showed me the utmost respect and quality custom dealership…all the way until Serviceman Anthony B. escorted me to my car when repairs wered done…they showed me the utmost respect and quality customer service. I will be back for any service, anytime! More
I purchased my vehicle at Dallas Audi and later transferred my service to Audi Grapevine after relocating to Keller. This was my first visit to Audi Grapevine where I can confidently say I received transferred my service to Audi Grapevine after relocating to Keller. This was my first visit to Audi Grapevine where I can confidently say I received excellent customer service for my 2022 Audi A6 Quattro, largely due to Service Manager Bill Doud. Previous service experiences elsewhere included pricing discrepancies, extended wait times, lack of communication, and missed commitments. In contrast, Bill provided clear and timely updates, honored agreed-upon timelines, and offered additional service recommendations without pressure. He also ensured transportation was arranged efficiently and maintained a professional, welcoming demeanor throughout the visit. More
Great service and dealership. I showed up with a warning light on and no appointment. They took my car in and had it back to me the next day working perfectly. I showed up with a warning light on and no appointment. They took my car in and had it back to me the next day working perfectly. More
Good experience. Nice and clean dealership. The service advisor Malachi was great. He applied a coupon for service without me having to ask, and was quick. Would serv Nice and clean dealership. The service advisor Malachi was great. He applied a coupon for service without me having to ask, and was quick. Would service my car there again. More


