Audi Gilbert

If I could give this place 0 stars, I would. Sales and support staff are absolutely incompetent, and couldn’t complete the delivery of our 2023 Q7 in 4 1/2 hours. First, they gave us squat for Sales and support staff are absolutely incompetent, and couldn’t complete the delivery of our 2023 Q7 in 4 1/2 hours. First, they gave us squat for our trade-in, a 2019 Q7 in immaculate condition, just off of it’s 40K service with highest marks for all systems, glass and body panels - they didn’t believe our honest assessment of our trade-in’s condition or the servicing dealer’s (a local competitor). Then, we wanted to pay cash for the difference between the new Q7 and our trade-in (a 2019 Q7). They told us to bring a cashier’s check, which we did after calling in a favor from our bank manager (it was a Saturday morning). Then, when we get there, we were told they wouldn’t take a cashier’s check from an out-of-state bank (the salesman - Thomas - knew we were from NM), even though our bank operates in AZ! After contemplating leaving and going back home, a 6-hour drive, the salesman consults with someone and 30 minutes later they tell us they will break with protocol and accept our cashier’s check - miraculous! We should have listened to our gut and left. Then, as no fewer than 6 of their staff try to figure out how to get the wifi, Google Maps and SiriusXM working (among other functions), hours pass by, making it impossible for us to make it to our destination for the night before darkness falls. They could not complete delivery of our new Q7 before we left, telling us they would pass the buck to Audi El Paso after calling in a favor. More than a week passes by with no resolution of the aforementioned issues, so we called in a local tech genius, who figures out solutions for the problems in short order (for a modest price). After 3 weeks of wrangling, the sales manager, Raymond, after promising to reimburse us, does nothing but put us off and pass the buck, so we gave up (which I’m sure was his/their objective) and told them to go pound sand. Don’t do business with these incompetent thieves! You have been forewarned. More

Hunter was awesome. Easy to get ahold of via email/text/phone. Built me a great deal and happy with the service in purchasing my new car. Thanks Easy to get ahold of via email/text/phone. Built me a great deal and happy with the service in purchasing my new car. Thanks More

Great sales staff. Everyone was extremely friendly and helpful. The overall experience was beyond excellent! Everyone was extremely friendly and helpful. The overall experience was beyond excellent! More

Shyla Jones was amazing! She went above and beyond for me, as did the entire team at Audi Gilbert. Shyla was extremely knowledgeable, patient and authentically caring. I had She went above and beyond for me, as did the entire team at Audi Gilbert. Shyla was extremely knowledgeable, patient and authentically caring. I had an incredibly enjoyable car buying experience for the first time in my life. More

Xavier showed me that the process of buying an Audi doesn’t have to be painful or difficult. His honest and direct approach are what car buyers always hope for. There is no one else I would rather work doesn’t have to be painful or difficult. His honest and direct approach are what car buyers always hope for. There is no one else I would rather work with in the future. More

So everytime I take my car there I get it back filthy. The service advisor Scott doesn't know about company programs and warranties and tries to sell me overpriced tires etc. This time they ruined the pai The service advisor Scott doesn't know about company programs and warranties and tries to sell me overpriced tires etc. This time they ruined the paint on my car and returned it with overspray on it. Took it to the Subaru dealer to get detailed did nothing and said that it had been there awhile. I washed the car last week before taking it there and it wasn't like that.i only have washed the car by hand (it's black) so to seeing them destroy mu Q5 is just bs. More

Ahamed was part of the reason I bought my audi q3. He was very professional abs followed up with me even when cars were sold before I could come down. He knew my options I was looking for and followed throug very professional abs followed up with me even when cars were sold before I could come down. He knew my options I was looking for and followed through. Best buying experience I’ve had in my lifetime. He definitely will be running the show in the near future. Thank you for matching my needs and providing insight without pushing it on me. Perfect customer service from my perspective. More

Ashamed was fantastic to work with. Easy process once we decided what we wanted to buy. Took us a while to decide and Ahamed answered all of our questions and kept us updated with any inventory changes! decided what we wanted to buy. Took us a while to decide and Ahamed answered all of our questions and kept us updated with any inventory changes! More

Ahamed was an amazing salesman at Audi Gilbert. He has a ton of knowledge about cars in general and knew everything about the 2022 Audi e-tron we purchased. He was very easy to talk to and was not pushy at ton of knowledge about cars in general and knew everything about the 2022 Audi e-tron we purchased. He was very easy to talk to and was not pushy at all. To top it off, we decided we were going to come back the following day to make the purchase and he happily came in on his day off to make everything happen. I HIGHLY recommend Ahamed at Audi Gilbert if you’re in the market for a new ride! More