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Audi Fort Washington
Fort Washington, PA
266 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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266 Reviews of Audi Fort Washington
October 20, 2013
Rick was very nice and listened to my needs. He spent several days looking for the right car for me and then worked hard to get me a fair price for the car and or my trade in. I would recommend buying a several days looking for the right car for me and then worked hard to get me a fair price for the car and or my trade in. I would recommend buying a car from this dealer and from Rick More
by kkingery
Employees Worked With
Rick Trier
September 29, 2013
Nice experience overall, all of the associates were friendly and welcoming. Rick followed up and ensured that all of my questions were answered. I would recommend this dealership to a friend. friendly and welcoming. Rick followed up and ensured that all of my questions were answered. I would recommend this dealership to a friend. More
by JKarpinski
Employees Worked With
Rick Trier, Justin Alten
September 21, 2013
Searched online for cars and found my car. Came in and was seen right away and test driving the car shortly after. My price range was met and the car bought. So overall it was a good experience. was seen right away and test driving the car shortly after. My price range was met and the car bought. So overall it was a good experience. More
by Jynx042
Employees Worked With
Rick Trier
July 24, 2013
I purchased 2014 Audi Q5 2.0; the dealership has very friendly and courteous staff, they offer best price in the area, and great financing. I am fully satisfied with the dealership. friendly and courteous staff, they offer best price in the area, and great financing. I am fully satisfied with the dealership. More
by Kaushik
Employees Worked With
Steven Lokoff
July 14, 2013
My experience with Ryan Stern of Audi of Willow Grove was excellent. Ryan gave me several options leasing vs purchase and I selected a great Audi A5. He was able to get me the lease price that I felt comfort excellent. Ryan gave me several options leasing vs purchase and I selected a great Audi A5. He was able to get me the lease price that I felt comfortable with over the next 39mo. I would highly recommend Ryan Stern and Audi of Willow Grove. Dr. Gerald Shomer More
by jshomer
Employees Worked With
Ryan Stern
July 03, 2013
Knowledgable, works with you, friendly! We are from out of town and found car we would like on Internet. Great to work with via email and phone. Thanks of town and found car we would like on Internet. Great to work with via email and phone. Thanks More
by Pgolden
Employees Worked With
Kl, Robert Young, General Sales Audi Willow Grove, Jinal Patel
June 23, 2013
I called Audi Willow Grove on a Saturday morning trying to see if they can perform an inspection on my Audi. I called separate times (about 10 minutes apart) and was told each time that the service departm to see if they can perform an inspection on my Audi. I called separate times (about 10 minutes apart) and was told each time that the service department was busy. All I wanted to know if it was safe for me to risk a 45-60 minute drive to Willow Grove from Philly to get my inspection. I proceeded to drive there anyways since I had to check out some floor mats I was considering purchasing. Once I arrived, nobody in the area appeared to take me seriously. I asked the service writer if he could do an inspection today. He said he couldn't and told me they were busy all morning and that was the reason why I couldn't even get a response when I called regarding whether I should drive down there or not. I was trying to speak, but before I could even get two words out my mouth, he must have assumed that I was going to argue and he got very loud and defensive with me. I was simply trying to express how I felt about the quality of the customer service, not argue with him. Fortunately, another lady who appeared to be above his rank was able to have my car inspected. When my car was inspected, the mechanic got in my car (as dirty as his uniform is) did not even put on any seat and floor covers in my car. I have nappa leather interior. This just shows blatant disregard of customer courtesy. Every dealer typically does this, but doesn't look like Audi Willow Grove does. They offered to wash my car after the inspection which was nice. I asked if it's an exterior wash or an exterior and interior clean. I was told its an exterior wash plus an interior vacuum. Got the car back and my car was clearly NOT vacuumed. Not a big deal, but don't lie to your customers if you expect any future business. I even spoke with the finance manager to discuss my options regarding insurance products (dings and dents, windshield repair, etc.) and he clearly rushed me out after very brief explanations of the different packages. I went over to Audi Conshohocken and the Audi Brand Specialist there was very friendly, thorough, and caring of my understanding of the insurance packages. I'll be putting my future business at Audi Conshohocken and NOT Audi Willow Grove. More
by tpham89
Employees Worked With
Carmel Macera, Peter Roque, Robert Young
May 16, 2013
FLAT OUT TERRIBLE EXPERIENCE. I bought an Audi A3 from a private party that had serviced their car here. The original owner had keep up with all the required preventive maintenance repairs and had a complet private party that had serviced their car here. The original owner had keep up with all the required preventive maintenance repairs and had a complete record of the service history. After taking the car multiple times for engine and oil lights, of which Audi WG said there were no problems, I found out from an independent mechanic that the engine was blown. He recommended I take the car to the dealer, as it was a defect in the engine. Upon taking the car to the dealer, I was told the engine was blown and they wanted $700 just for looking at it (no repair). I was able to talk them down to $300. I then had my car towed to another mechanic to salvage the motor. When he received the car, he called me to tell me the engine was left in pieces with parts FLOATING over the motor. There were also two scratches on the each of the side doors. That is the service I received from these people. Carmel and Michael were the service people and they were nothing but inconsiderate. STAY AWAY from these guys!! More
by MichaelMack
Employees Worked With
Carmel Macera, Mike Kerstetter
April 04, 2013
This dealership is one of a kind from the standpoint of customer service. Everyone I came in contact with from my salesperson to the general manager made me feel welcome and someone I could trust. In addit customer service. Everyone I came in contact with from my salesperson to the general manager made me feel welcome and someone I could trust. In addition they worked hard to get me the best deal possible without the typical nickel and dime negotiation tactics. The selection of cars is second to none, with a great website which originally brought me to dealership from Virginia as I was having trouble locating the car I wanted in my area. It was well worth the 320 mile round trip and I will definitely come back when I’m in the market again. David Ashburn, VA More
by ddeboerS6
Employees Worked With
Larry David, Robert Young, Howard Babbitt
March 25, 2013
Ryan was great during the entire process to assist me with trading in my old car for a new Audi A7. Love the car and my experience was extremely positive, where they were not in the past, with other dea with trading in my old car for a new Audi A7. Love the car and my experience was extremely positive, where they were not in the past, with other dealerships. I was properly trained on the new cars features and was extremely happy with the deal I received and the service I was given. I have already recommended Audi Willow Grove to 2 potential clients in the last 5 days. Thanks Ryan and Audi ! More
by jimsimone
Employees Worked With
Ryan Stern
