Audi Fort Washington

Rick found exactly the car I was looking for, at a good price. Unlike other dealers, he didn't push me to add other options, or to take a car that was on the dealer's lot, and the price was as good or bet price. Unlike other dealers, he didn't push me to add other options, or to take a car that was on the dealer's lot, and the price was as good or better than other dealers. Very positive experience. More

The salesperson I interacted with was Rick Trier. He was very friendly and explained everything about the car to me without being pushy. He did not play games about the price with me, knew I had done my res very friendly and explained everything about the car to me without being pushy. He did not play games about the price with me, knew I had done my research and gave me extremely competitive price on the car. He seems like a person I can call up to seek advice about the car in the future. Overall it was a very low stress car buying experience for me - which is why I would recommend Rick and his dealership! More

Everything is perfect for my Audi purchase. All the communications are done over email, as I was traveling aboard during that time. I quoted Audi Q5 with several dealers in NY, NJ and PA, Stephen was t communications are done over email, as I was traveling aboard during that time. I quoted Audi Q5 with several dealers in NY, NJ and PA, Stephen was the one with quick response and best price. I felt comfortable doing business with him, not like some dealers playing tricks. So most of the paperwork was done over email, and the finance department matched a good APR for the car loan. I took train from NYC down to Philadelphia, then regional train to Willow Grove, Stephen picked me up in the train station driving my Audi Q5. I am just satisfied with the whole purchase experience, feeling so bad that I may not be able to purchase another vehicle from them as I'll relocate to MN soon. More

We went onto your website and was going to go through the web to get the car. RIck called us the next morning. We went over everything, we were looking for in the car and he found it. Very knowledgeable a web to get the car. RIck called us the next morning. We went over everything, we were looking for in the car and he found it. Very knowledgeable and personable. When the car was delivered he went through all the features etc and offered assistance going forward, if I had any questions. More

Honest and friendly staff, with no sales hustle. Bill Share listened to what I was looking for and what I would pay, then he found me my car. This is my 5th Audi and my 3rd with Audi Willow Grove. Great Share listened to what I was looking for and what I would pay, then he found me my car. This is my 5th Audi and my 3rd with Audi Willow Grove. Great experience all around More

Are all dealers created equal? Certainly not, and most are like water; seeking their own level as represented by the staff. When you want an Audi, you want service that equals the brand and that's what I are like water; seeking their own level as represented by the staff. When you want an Audi, you want service that equals the brand and that's what I expect and get from Audi Willow Grove. I just purchased a new A7 for my wife and Audi WG makes it painless, no-nonsense and leaves you wanting more (got my eye on that R8 Spyder). This makes my third Audi in 4 years from Willow Grove. Manager Larry David is always available and makes you feel at home as does the sales and service staff. Tuan Nguyen is knowledgeable, professional and responsive. Mike in service is the guy to talk to about cars...period. This is my 2nd A7 and previously purchased an S5 convertible, had it worked with the Stasis package with tutelage from Mike and it was a great experience. Now, the R8, or the RS7 next? These guys understand cars, why you buy them and what it takes to go beyond making a sale...they made me a customer. Dan Perkins CEO AEGIS Communications More

Simply AMAZING experience!!! Willow Grove had the Audi I Simply AMAZING experience!!! Willow Grove had the Audi I wanted with all my specifications and for the price I was requesting!!! Very friendly staf Simply AMAZING experience!!! Willow Grove had the Audi I wanted with all my specifications and for the price I was requesting!!! Very friendly staff and general manager that wanted to get me in my Audi!!! Bill Share took care of me as if I was a part of his family!!! Thank you so!!! I am FINALLY an AUDI Car Chick!!! More

I would like to share with my experience at Willow Grove I would like to share with my experience at Willow Grove Audi in Willow Grove, PA. > On Saturday November 9, 2013 I was leaving my car for the 15k m I would like to share with my experience at Willow Grove Audi in Willow Grove, PA. > On Saturday November 9, 2013 I was leaving my car for the 15k mile maintenance and the recall for the gas line of the S6. As I was leaving I noticed the RS7 on the showroom floor. I was excited to see the car and highly motivated to trade in my S6 for the new RS7. I stood by the vehicle for over 15 minutes waiting for one of the 5-6 salespeople to acknowledge me (dealer was empty, no other costumers other than myself). One of Willow Grove salesperson (Scott Mayo) walked past me and I expressed my interest in the vehicle. I requested some information and the opportunity to test drive the vehicle. Mr. Mayo simply walked past me and did not take a moment to acknowledge me properly. I continued to pursue him and express my interest in the vehicle. I have never experienced such a condescending and dismissive attitude in a retail environment. Mr. Mayo explained in very briefly that the RS7 is not available for test drives. This comment begs the question, how is one expected to spend $130k on a car without the opportunity to test drive the vehicle? Again his answer was dismissive and condescending as he said "basically with that type of car you do the deal and then you drive it". So at this point I figured, a car like this, is in limited supply so I can appreciate the fact that they do not want every other person taking it for a joy ride. > > I returned to the service department and requested to speak to someone in management. I was introduced to Mr.Larry David, the sales manager for the store. As I begin to explain to Mr.David my experience on his show room floor, he went on to justify the behavior with the following comment "you know every person can have a bad day". As an Audi customer I have come to expect more from the brand. I explained to him that I have not only acquired four Audi's, but my sales person from Audi meadowlands has received approximately thirty referrals from my closest friends in the medical field. He assures me there are well over twenty Audi's sold from his locations to my colleagues and friends. He also explained how over fifty percent of them have upgraded their Audi’s for newer or more expensive models. I shared this information with Mr. David and his response simply floored me "these referrals do nothing for Audi Willow Grove and I could not care less about all these referrals you speak of". Ultimately he explained, and continued to justify the actions of his staff, he explained that no one knows who I am at Willow Grove, and this is why I had such a horrible experience. At this point he is still not aware that I have been driving a $90k Audi S6 for the past 10 months. Mr. David said he had three prospects looking at the car. However he failed to realize that he had a very serious prospect, in myself, ready, willing and able to buy that vehicle for cash on the spot. Many excuses were dished my way, but not once did anyone apologize for the horrific experience. > > It is a shame that experiences such as this one can have such a negative impact on a company such as yours. Word of mouth and customer service goes a long way. I have gone from believing Audi to be a brand for innovators, highly educated, successful professionals such as myself to a brand of condescending, pompous social elitists. I hope you can address this issue promptly, as I am a true fan of the brand, and ardently promote Audi and it's culture. More