Audi Fort Lauderdale - Service Center

I had a service apt on Thursday aug 17 to pick up my second key fob, when I leased the car in Nov 2021 the second one was not available to the pandemic. I have been trying to get the fob for over a mont second key fob, when I leased the car in Nov 2021 the second one was not available to the pandemic. I have been trying to get the fob for over a month. My last call was the week of Aug 07, I do not recall who I spoke to (it was a female) I was calling to see if the key fob had come in, I was told no - it needed to be ordered - I was told it had been ordered - so this was a surprise. She was going to order the key fob & we made the apt for Aug 17..I suggested to the agent, when the fob comes in she can call me & we can schedule an appointment…,but she said no let’s make the apt, it should be in by the 17. I arrived for my apt went to the waiting area, then was told the key fob wasn’t in…. How disappointing….the service area is not the same as it once was, it has gone down hill. You use to have a fantastic group working in service, but now not so much. I will call on Monday Aug 21, I’m sure I will not get a phone call from Audi. Thank you, Bev Mackel More

Left feeling frustrated! !!! Danny needs improvement with customer service. Anna was great!!!! Still waiting on a reimbursement for a rental that I shouldn’t had to get thank !!! Danny needs improvement with customer service. Anna was great!!!! Still waiting on a reimbursement for a rental that I shouldn’t had to get thank to Danny. 😒 More

I always get excellent service from Annalee and Eric Hider. They are attentive and have great customer service! Hider. They are attentive and have great customer service! More

Terrific service. Annalee was very knowledgeable and pleasant. Ket me informed on what needed attention. Annalee was very knowledgeable and pleasant. Ket me informed on what needed attention. More

Great dealership. Customer service is amazing. My service lady Annalee is absolutely amazing as well! Customer service is amazing. My service lady Annalee is absolutely amazing as well! More

Anna Lee was amazing. She was attentive and paid attention to details. She helped with all requests. She was attentive and paid attention to details. She helped with all requests. More

Jean Camacho has great customer service skill. Kept me informed on the progress of the repair. Kept me informed on the progress of the repair. More

Everyone was very nice and everything ran smoothly. The area was clean and opened on time. The area was clean and opened on time. More

Went in for the second year check up and a tire rotate/balance. No issues with getting in. Thank you for the reminder to empty out the hatchback. Really sorry about that. I know there was a lot of rotate/balance. No issues with getting in. Thank you for the reminder to empty out the hatchback. Really sorry about that. I know there was a lot of stuff in there. Thank you. A little disappointed there was in a car wash. I thought that was part of the gig. AnyWho good experience. More

Danny was excellent! Provided a ride home and back to the dealership. Same day service and gave me total attention. Provided a ride home and back to the dealership. Same day service and gave me total attention. More