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Audi El Paso

El Paso, TX

4.8
229 Reviews

1444 Airway Blvd.

El Paso, TX

79925

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Showing 229 reviews

May 26, 2024

The person helping me with the car was really great and kept me informed about what was going on and help me make beneficial decisions about what things I needed to check on my car for a long road trip. He More

by maryk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
May 28, 2024 -

Audi El Paso responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

May 24, 2024

I had a wonderful experience purchasing a used vehicle. It was stress free and pleasant. Joe and Gus were very thorough and knowledgeable. Joe was able to find me a vehicle that suited me. More

by GinaSimental
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Negrete
May 28, 2024 -

Audi El Paso responded

Congratulations on your new vehicle! We're thrilled that Joe and Gus provided you with a wonderful sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

May 22, 2024

Great experiences with services dept personnel, great help over. There facilities look amazing!!! Clean facilities More

by medicnurse2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sermeno
May 23, 2024 -

Audi El Paso responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

May 22, 2024

Service is always exceptional! Jennifer went above and beyond the expectations! Always a great experience with the Audi Team! You always feel like family! More

by Audrey Bassett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer, Joe Negrete
May 22, 2024 -

Audi El Paso responded

We at Audi El Paso are thrilled to hear about your exceptional experience with our team! Jennifer always goes above and beyond to exceed expectations, and we're delighted that you felt like family during your visit. Thank you for choosing Audi El Paso for your automotive needs, and we look forward to providing you with outstanding service for years to come!

May 17, 2024

Paul Sermeno in service department was top notch this morning. Called me ahead of appt to confirm services I needed; (I made the appt on line) Offered me a lyft, (did not need it today) He explained a More

by rothaj21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sermeno, Paul
May 22, 2024 -

Audi El Paso responded

We're delighted to hear about your positive experience with Paul in our service department! It's great that he proactively reached out to confirm your service needs and offered additional assistance like a Lyft, even though you didn't require it this time. We're glad that Paul explained all the services and recommendations clearly and that you had a good, efficient visit. Thank you for sharing your feedback, and we look forward to providing you with excellent service in the future as well!

May 16, 2024

Paul in the service department Audi provided me with excellent service! From the greeting when checking my vehicle in and communication during the entire process of getting my Audi serviced.It’s great w More

by 12NoFoSho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sermeno
May 20, 2024 -

Audi El Paso responded

We are delighted to hear that Paul in our service department provided you with excellent service! It's always our goal to make every customer's experience positive and hassle-free. Our team takes pride in offering outstanding assistance and ensuring clear communication throughout the service process. We're also glad you enjoyed our VIP-worthy waiting area and amenities. Thank you for choosing us for your Audi service needs!

May 15, 2024

Outstanding service, professionalism shown by entire team . Very clean appearance and pleasant atmosphere throughout the dealership. More

by tomcgrady2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Conner Guttirrez , group1auto group1auto
May 16, 2024 -

Audi El Paso responded

We're delighted to learn that your experience was outstanding! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 13, 2024

Customer service have always displayed outstanding satisfaction service. I Have always received excellent service since I've owned this vehicle . The employees in the service department are dedicated More

by dcooper500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley, Ricky service department.
May 16, 2024 -

Audi El Paso responded

It's wonderful to hear about your consistently excellent experience with customer service and the service department! Ricky, Ashley, and the entire team are dedicated to providing top-notch service, which is great to hear. Thank you for choosing us!

May 10, 2024

They were courteous and the waiting area was clean and comfortable. Got the work done that was needed. More

by mybpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Silva
May 15, 2024 -

Audi El Paso responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 09, 2024

I called the dealership today to see if they can get me an appointment for my car oil change and without any problems they scheduled me for the same day. The service provider was friendly and helpful. More

by jperezrivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sermon, Daniel Casillas
May 11, 2024 -

Audi El Paso responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

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