Audi El Paso

Our appointment was at 7:30am for a tire alignment, oil change and a recall. We did not leave the dealership until 12:30. We drove an hour to get to this dealership then waited 5 hours in the waiting room change and a recall. We did not leave the dealership until 12:30. We drove an hour to get to this dealership then waited 5 hours in the waiting room for our car to get done. No one notified us beforehand that we would need the charging cable for the recall, so they could not even complete the recall. After driving an hour and 5 hours later. Very disappointing. More

Always receive amazing service! The staff are all very helpful and friendly. Paul Sermeno continues to be awesome!! Very satisfied with the service we receive. The staff are all very helpful and friendly. Paul Sermeno continues to be awesome!! Very satisfied with the service we receive. More

Paul took care of my service and patiently assisted me with connecting my car to the Audi app. Paul also provided me with a loaner vehicle in order for me to run errands. My vehicle was washed at delivery with connecting my car to the Audi app. Paul also provided me with a loaner vehicle in order for me to run errands. My vehicle was washed at delivery and successfully got on with my day. Thank you More

Very helpful and kept me updated every step of the way. Will definitely come back Will definitely come back More

This is the best dealership I’ve found in El Paso! The service department and Sales associates are the best. The service department and Sales associates are the best. More

Awesome customer service. Thank you Nicholas Barraza for being an exceptional salesperson. All our needs were met. Thank you Nicholas Barraza for being an exceptional salesperson. All our needs were met. More

They always provide excellent service and are very nice. I told them I had to be somewhere at a certain time and they made sure to finish on time. I told them I had to be somewhere at a certain time and they made sure to finish on time. More

Good work staff and very kind people, great dealership and very knowledgeable and hard working staff. and very knowledgeable and hard working staff. More

Our sales person was probably one of the best I’ve ever dealt with. Eunice was professional and very attentive. dealt with. Eunice was professional and very attentive. More

The location is nice and very well kept, amenities are provided for customers waiting on service. Rides are provided for longer service wait times. I like that the vehicle seat gets a protective cover to provided for customers waiting on service. Rides are provided for longer service wait times. I like that the vehicle seat gets a protective cover to avoid staining and like the video of the vehicle at the service deck. Service adviser Paul was also very helpful in getting the vehicle squared away with required service. More