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Audi El Paso
El Paso, TX
381 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 381 reviews
August 19, 2021
Desmin was extremely helpful and knowledgeable in getting me exactly what I needed! He worked with my payment and also getting a tire and wheel package. Great job! me exactly what I needed! He worked with my payment and also getting a tire and wheel package. Great job! More
by sandrasuira
Employees Worked With
Desmin Merrell
July 29, 2021
Everyone is so welcoming and inviting. I walk in and they know me by name. They do the best to accommodate my schedule. All these guys are amazing, Ricky and Abraham in service and Danny in finance. Best guy know me by name. They do the best to accommodate my schedule. All these guys are amazing, Ricky and Abraham in service and Danny in finance. Best guys ever! Always satisfied with workman's and professionalism! More
by ElizabethRae
Employees Worked With
Ricky and Abraham in service., Daniel Casillas
July 20, 2021
Prompt, efficient and professional customer service. I was constantly updated on the status of my vehicle while I waited in the very clean and accommodating lobby. was constantly updated on the status of my vehicle while I waited in the very clean and accommodating lobby. More
by Reign
Employees Worked With
Service department
June 03, 2021
I bought what appeared to be a nice used truck from Audi of El Paso. I made it very easy for them, paid full asking price, let them arrange the financing, and gave them plenty of time to prepare the truck f of El Paso. I made it very easy for them, paid full asking price, let them arrange the financing, and gave them plenty of time to prepare the truck for me to pick up. I drove over 300 miles to buy this truck, it was exactly what I was looking for. The process was pretty quick and easy, this is the first time buying a used vehicle from out of state, so fingers crossed. More
by mark
Employees Worked With
group1auto group1auto
June 17, 2020
Very poor telephone service. Can’t get a live person anytime you call. Customer service needs improvement. Only choice is to drive in instead of calling. anytime you call. Customer service needs improvement. Only choice is to drive in instead of calling. More
by Gregio1102
Employees Worked With
Joe Proctor
January 03, 2020
New Management, New Experience Great staff and Experience every time. Buying a New or used car, doesn't matter everyone is very attentive. The service staff are all friendly. Great staff and Experience every time. Buying a New or used car, doesn't matter everyone is very attentive. The service staff are all friendly. More
by davidlujan2010
Employees Worked With
group1auto group1auto
September 05, 2018
The gift that keeps on giving! "Worst Car Buying Experience Ever!" Agreed to terms at 11 am sat in waiting room until 7 still didn’t finalize the paperwork. Had to go back 3 day "Worst Car Buying Experience Ever!" Agreed to terms at 11 am sat in waiting room until 7 still didn’t finalize the paperwork. Had to go back 3 days later to sign. Gave a deposit and still haven’t received it back and it’s been a month. Do not buy here! Still can’t get a hold of the manager. Shady business. Will never buy a vehicle here again. It's now been 3 months and my bank never recieved the title. I called to find out where it is and they informed me I need a vin inspection, either incompetent or don't care. I can't believe Audi Corporate would allow this type of business to be conducted under there name! Will never buy an Audi! More
by Ben W.
Employees Worked With
David Lujan "Director of Sales" , Joe Proctor, Randy Quesada, group1auto group1auto
July 09, 2018
Worst Car Buying Experience Ever! Agreed to terms at 11 am sat in waiting room until 7 still didn’t finalize the paperwork. Had to go back 3 days later to sign. Gave a deposit and stil Agreed to terms at 11 am sat in waiting room until 7 still didn’t finalize the paperwork. Had to go back 3 days later to sign. Gave a deposit and still haven’t received it back and it’s been a month. Do not buy here! Still can’t get a hold of the manager. Shady business. Will never buy a vehicle here again. More
by bmv740
Employees Worked With
Joe Proctor, Randy Quesada, group1auto group1auto
January 22, 2018
Terrible service terrible car I purchased a brand new Audi from Garcia Audi. since I've had that Audi every time I go in they have terrible service a lot of waiting and no informat I purchased a brand new Audi from Garcia Audi. since I've had that Audi every time I go in they have terrible service a lot of waiting and no information. Everyone there is very rude at Garcia Audi but the wife wanted an Audi. So disappointed with their performance. $1400 for 3 oil changes big rip off. More
by Saul Fierro
Employees Worked With
Service department
