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Audi El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.8
306 Reviews
Call Dealership (888) 434-3750
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1444 Airway Blvd.

El Paso, TX

79925

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Showing 306 reviews

September 15, 2023

Excellent customer service, takes pride in ensuring customer satisfaction and a timely delivery for services More

by Pjsturdivantp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina, and ricki
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Sep 19, 2023 -

Audi El Paso responded

Thank you for the Five-Star review and for choosing Audi El Paso. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

September 14, 2023

Took my 2021 A8 for engine light on. Tech said it was a problem with the turbo. Drove home same light came on. Need to take car again. Problem not solved More

by gg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie is very friendly
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Sep 24, 2023 -

Audi El Paso responded

Thank you for bringing this to my attention. I understand your frustration with the engine light coming on. This should not have happened. I would like an opportunity to address your concerns and to earn your business, please contact me at (915) 401-3267. I look forward to speaking with you. Jose Negrere General Manager (915) 401-3267 jnegrete@Group1Auto.com

September 12, 2023

Always helpful and not pushy. Will advise but not demand. I will use them again. More

by c.l.hawkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky
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Sep 16, 2023 -

Audi El Paso responded

Thank you for the Five-Star review and for choosing Audi El Paso. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

September 10, 2023

employees are very nice and dealership is very clean! Service took a while but I didn’t mind with the free wifi, coffee, and TV! More

by vanessa_victoria5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lozano Ernesto
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Sep 22, 2023 -

Audi El Paso responded

Thank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

September 08, 2023

Awesome service department and staff, they are what keeps bringing me back to the brand. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky
Report | Print
Sep 13, 2023 -

Audi El Paso responded

That's fantastic to hear! We're so happy you had a great experience. We always strive to provide the best service to our customers, so we're glad to hear you were pleased. Thank you for your review!

September 02, 2023

Mr Sermeno’s customer service today was excellent. Hey helped my mother with all her service needs and was very professional More

by Ronaldt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Sermeno
Report | Print
Sep 06, 2023 -

Audi El Paso responded

Thank you for your kind words for our staff, we appreciate it!

September 01, 2023

I received great service today. I was a walk-in and Paul quickly handled my request for service. He kept me posted about the diagnosis of my vehicle and was very efficient. He is a More

by Powerliftind
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sermeno
Report | Print
Sep 07, 2023 -

Audi El Paso responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Paul went beyond to help meet your expectations. We look forward to the opportunity to assist you again in the future.

August 31, 2023

Great service and work gets done very quickly, also employees are very helpful and courteous. More

by Celso Munoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sermeno
Report | Print
Sep 04, 2023 -

Audi El Paso responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

August 30, 2023

Great service department. Paul went above and beyond to ensure my services were done and that repair that I needed was done as quickly as possible. More

by thehank2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sermeno
Report | Print
Sep 06, 2023 -

Audi El Paso responded

Thank you for your kind words for our staff, we appreciate it!

August 30, 2023

Amazing service. Plus since you need to leave your car, they will get a LIFT or URBER for your back and forth. Ricky has excellent Costumer service skills. Thank you More

by tony.garduno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Enriquez
Report | Print
Sep 07, 2023 -

Audi El Paso responded

Thank you for acknowledging Ricky’s professionalism and dedication. Ensuring your satisfaction is our ultimate goal! Your business, as well as your Five-Star Review, are very much appreciated!

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