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Audi El Paso
El Paso, TX
239 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 239 reviews
July 20, 2021
Prompt, efficient and professional customer service. I was constantly updated on the status of my vehicle while I waited in the very clean and accommodating lobby. was constantly updated on the status of my vehicle while I waited in the very clean and accommodating lobby. More
by Reign
Employees Worked With
Service department
June 03, 2021
I bought what appeared to be a nice used truck from Audi of El Paso. I made it very easy for them, paid full asking price, let them arrange the financing, and gave them plenty of time to prepare the truck f of El Paso. I made it very easy for them, paid full asking price, let them arrange the financing, and gave them plenty of time to prepare the truck for me to pick up. I drove over 300 miles to buy this truck, it was exactly what I was looking for. The process was pretty quick and easy, this is the first time buying a used vehicle from out of state, so fingers crossed. More
by mark
Employees Worked With
Randy Quesada, group1auto group1auto
June 16, 2020
Very poor telephone service. Can’t get a live person anytime you call. Customer service needs improvement. Only choice is to drive in instead of calling. anytime you call. Customer service needs improvement. Only choice is to drive in instead of calling. More
by Gregio1102
Employees Worked With
Joe Proctor
January 02, 2020
New Management, New Experience Great staff and Experience every time. Buying a New or used car, doesn't matter everyone is very attentive. The service staff are all friendly. Great staff and Experience every time. Buying a New or used car, doesn't matter everyone is very attentive. The service staff are all friendly. More
by davidlujan2010
Employees Worked With
group1auto group1auto
September 05, 2018
The gift that keeps on giving! "Worst Car Buying Experience Ever!" Agreed to terms at 11 am sat in waiting room until 7 still didn’t finalize the paperwork. Had to go back 3 day "Worst Car Buying Experience Ever!" Agreed to terms at 11 am sat in waiting room until 7 still didn’t finalize the paperwork. Had to go back 3 days later to sign. Gave a deposit and still haven’t received it back and it’s been a month. Do not buy here! Still can’t get a hold of the manager. Shady business. Will never buy a vehicle here again. It's now been 3 months and my bank never recieved the title. I called to find out where it is and they informed me I need a vin inspection, either incompetent or don't care. I can't believe Audi Corporate would allow this type of business to be conducted under there name! Will never buy an Audi! More
by Ben W.
Employees Worked With
David Lujan "Director of Sales" , Joe Proctor, Randy Quesada, group1auto group1auto
July 09, 2018
Worst Car Buying Experience Ever! Agreed to terms at 11 am sat in waiting room until 7 still didn’t finalize the paperwork. Had to go back 3 days later to sign. Gave a deposit and stil Agreed to terms at 11 am sat in waiting room until 7 still didn’t finalize the paperwork. Had to go back 3 days later to sign. Gave a deposit and still haven’t received it back and it’s been a month. Do not buy here! Still can’t get a hold of the manager. Shady business. Will never buy a vehicle here again. More
by bmv740
Employees Worked With
Joe Proctor, Randy Quesada, group1auto group1auto
January 21, 2018
Terrible service terrible car I purchased a brand new Audi from Garcia Audi. since I've had that Audi every time I go in they have terrible service a lot of waiting and no informat I purchased a brand new Audi from Garcia Audi. since I've had that Audi every time I go in they have terrible service a lot of waiting and no information. Everyone there is very rude at Garcia Audi but the wife wanted an Audi. So disappointed with their performance. $1400 for 3 oil changes big rip off. More
by Saul Fierro
Employees Worked With
Service department
February 08, 2012
Adrian was really helpful during my purchasing process, he was attentive and returned calls promptly. I didn't end up buying a car from this dealership as I chose a BMW over Audi, but I would definitely re he was attentive and returned calls promptly. I didn't end up buying a car from this dealership as I chose a BMW over Audi, but I would definitely recommend Adrian if you're looking to buy a Audi in El Paso. More
by dliang
Employees Worked With
Adrian Calderon
