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Audi El Paso

El Paso, TX

4.8
239 Reviews

1444 Airway Blvd.

El Paso, TX

79925

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Showing 239 reviews

February 26, 2023

Had a gread experience and staff was phenomenal. Of course will continue taking my Audi Q5 More

by bobbydominguez71
Recommend Dealer
Yes
Employees Worked With
all service personel
Mar 01, 2023 -

Audi El Paso responded

Bobbydominguez71, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

February 11, 2023

Appraised my vehicle $7-$9k below market value. Bought a BMW instead, do the same! More

by Bryce
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Armando Hernández
Feb 13, 2023 -

Audi El Paso responded

Thank you for bringing this to my attention. I apologize for the sales experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jose Negrete General Manager jnegrete@Group1Auto.com

January 05, 2023

Great service and the General Manager J Negrete is outstanding and has changed the car buying culture at his Audi of El Paso! Thank the staff and GM Negrete! More

by Demadrid23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
group1auto group1auto
Jan 06, 2023 -

Audi El Paso responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

November 24, 2022

I Purchased a 2017 Audi R8 from Audi Elpaso. The car was to be delivered to Las Vegas at my expense I Purchased this car from written and verbal and photo information provided by the dealership. More

by Rick Salter
Purchase Time
Recommend Dealer
No
Employees Worked With
Joe Negrete, group1auto group1auto
Nov 25, 2022 -

Audi El Paso responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

October 19, 2022

Went in for oil change, 4 hrs later warning light stayed on, returned and was told needed seals on engine as it was xxxxxxx air. Thousands to fix. Car was fine going in a nice this!!’ Terrible dealership More

by Margarita Barrio
Customer Service
Recommend Dealer
No
Employees Worked With
Mechanic , Octavio Duran
Oct 21, 2022 -

Audi El Paso responded

Thank you for bringing this to my attention. I apologize for what you encountered with your service visit. I would like an opportunity to fix this and to earn your business, please contact me at jnegrete@Group1Auto.com. I look forward to speaking with you. Jose Negrete General Manager

July 20, 2022

Called Audi of El Paso and spoke to Sonya, she was so friendly, knowledgeable, and professional…..I had a musty smell in my AC, so I brought my vehicle in. Sonya is so pleasant and easy going…..after my More

by Audi Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sonya and Ricky
Jul 21, 2022 -

Audi El Paso responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

July 12, 2022

Pleased with service. One suggestion should have mentioned a new location when appointment was confirmed. More

by Footballbears
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricky with service dept
Jul 14, 2022 -

Audi El Paso responded

Thank you for the feedback. We thank you for your business and look forward to your next visit at our new location!

July 11, 2022

I did have some issues but my service rep went above and beyond to help me. Carina Apodaca was outstanding. More

by bbrenton
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carina Apodaca
Jul 11, 2022 -

Audi El Paso responded

Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.

June 03, 2022

Very experienced service reps. Service on my vehicle is kept updated. Vehicle is always ready when they inform you of how long it would it take More

by robertmajette2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricky and Cristian
Jun 06, 2022 -

Audi El Paso responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

March 06, 2022

Easy transaction, manager make sure you get all the attention and respect a customer deserves, will come back to this dealer for future transactions. More

by Vicentem.53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Negrete, group1auto group1auto
Mar 07, 2022 -

Audi El Paso responded

Thank you! We are thrilled that you had a great car buying experience!