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Audi El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.8
239 Reviews
Call Dealership (888) 434-3750
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1444 Airway Blvd.

El Paso, TX

79925

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Showing 239 reviews

September 21, 2023

We went there from out of town, expecting to leave the car but didn't have to. It was awesome and they completed the work fast. Very thankful that it was done while we were there. More

by tduffey26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sermeno
Report | Print
Sep 23, 2023 -

Audi El Paso responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

September 19, 2023

Great dealership, the staffs are very professional and understanding. I took my car in for a quick flat. RICK took care of everything recommended me to change my air cabin filter. After work my vehicle wa More

by CAP Izzy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Enriquez
Report | Print
Sep 23, 2023 -

Audi El Paso responded

Thank you for choosing Audi El Paso! We were pleased to hear that we could provide you with an excellent service experience and to know our service staff was able to meet your expectations. We look forward to the pleasure of serving you again!

September 16, 2023

Ricky is great customer service, Armando is the best Salesman. Prices are very high, need discounts. More

by erinberger79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky and Armando
Report | Print
Sep 19, 2023 -

Audi El Paso responded

It's truly wonderful to hear that you had an amazing experience with Audi El Paso and that the service advisors provided awesome assistance. Thank you for sharing your glowing review!

September 15, 2023

Excellent customer service, takes pride in ensuring customer satisfaction and a timely delivery for services More

by Pjsturdivantp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina, and ricki
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Sep 19, 2023 -

Audi El Paso responded

Thank you for the Five-Star review and for choosing Audi El Paso. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

September 14, 2023

Took my 2021 A8 for engine light on. Tech said it was a problem with the turbo. Drove home same light came on. Need to take car again. Problem not solved More

by gg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie is very friendly
Report | Print
Sep 24, 2023 -

Audi El Paso responded

Thank you for bringing this to my attention. I understand your frustration with the engine light coming on. This should not have happened. I would like an opportunity to address your concerns and to earn your business, please contact me at (915) 401-3267. I look forward to speaking with you. Jose Negrere General Manager (915) 401-3267 jnegrete@Group1Auto.com

September 12, 2023

Always helpful and not pushy. Will advise but not demand. I will use them again. More

by c.l.hawkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky
Report | Print
Sep 16, 2023 -

Audi El Paso responded

Thank you for the Five-Star review and for choosing Audi El Paso. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

September 10, 2023

employees are very nice and dealership is very clean! Service took a while but I didn’t mind with the free wifi, coffee, and TV! More

by vanessa_victoria5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lozano Ernesto
Report | Print
Sep 22, 2023 -

Audi El Paso responded

Thank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

September 08, 2023

Awesome service department and staff, they are what keeps bringing me back to the brand. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky
Report | Print
Sep 13, 2023 -

Audi El Paso responded

That's fantastic to hear! We're so happy you had a great experience. We always strive to provide the best service to our customers, so we're glad to hear you were pleased. Thank you for your review!

September 02, 2023

Mr Sermeno’s customer service today was excellent. Hey helped my mother with all her service needs and was very professional More

by Ronaldt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Sermeno
Report | Print
Sep 06, 2023 -

Audi El Paso responded

Thank you for your kind words for our staff, we appreciate it!

September 01, 2023

I received great service today. I was a walk-in and Paul quickly handled my request for service. He kept me posted about the diagnosis of my vehicle and was very efficient. He is a More

by Powerliftind
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sermeno
Report | Print
Sep 07, 2023 -

Audi El Paso responded

We are very pleased to hear that we could provide you with an exceptional service experience! It is also great to hear that Paul went beyond to help meet your expectations. We look forward to the opportunity to assist you again in the future.

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