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Audi El Paso

El Paso, TX

4.8
239 Reviews

1444 Airway Blvd.

El Paso, TX

79925

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Showing 239 reviews

December 30, 2023

Ricky took care of my automotive needs and had my best interest in mind. Thanks More

by rpadilla427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky
Jan 03, 2024 -

Audi El Paso responded

It's fantastic to hear that you had a great experience and that Ricky provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 28, 2023

The right car at the right price. Excellent facility and kind knowledgeable staff. Audi El Paso is the place to buy and service your car. jesus in sales and Paul in service are amazi More

by Ramon Antonio Colon Dordal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus in sales and Paul in service., Simply Design , group1auto group1auto
Dec 29, 2023 -

Audi El Paso responded

Thank you Ramon for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

December 28, 2023

Really nice building compared to the last one. People at service are really friendly and helpful to all clients More

by el_lore88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernesto Lozano
Dec 30, 2023 -

Audi El Paso responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 22, 2023

Everyone was very helpful. I was attended to quickly and by name. I was asked comprehensive questions but he was not pushy. After some suggestions I chose options for service. More

by perezmm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sermeno, group1auto group1auto
Dec 23, 2023 -

Audi El Paso responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 22, 2023

My experience was very good, paul did an excellent job and kept me informed.seamless More

by josepadilla70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul from Service
Dec 27, 2023 -

Audi El Paso responded

It's fantastic to hear that you had a great experience and that Paul provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 19, 2023

Took my car for a service appointment. Very professional and polite service department personnel. Kept me updated on the process at all times. More

by Jrgonzalezdds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 21, 2023 -

Audi El Paso responded

Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

December 15, 2023

Outstanding experiences both in buying and then maintaining my Audi. I would Definitely recommend giving them a chance to impress. More

by Josh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Casillas, Joe Proctor
Dec 19, 2023 -

Audi El Paso responded

Congratulations on your new vehicle! We are thrilled to have provided you with an outstanding sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 11, 2023

Prompt and professional attention by service agent. I was updated by text and email on the care and condition of the vehicle. The vehicle was ready in shorter time than expected. More

by JMadera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Ernie Lozano
Dec 13, 2023 -

Audi El Paso responded

It's great to hear about the prompt and professional attention you received from the service agent! Timely updates and quicker-than-expected service completion can certainly enhance the overall service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 07, 2023

I contacted my service consultant Paul Sermeno and he scheduled my SQ5 service. I was reminded about my appointment and met by Paul once I arrived at the dealership. Paul ensured everything needed done o More

by pptanjoy66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sermeno service consultant
Dec 09, 2023 -

Audi El Paso responded

We are thrilled to hear you had an excellent experience with Paul at Audi El Paso! Paul's proactive approach in scheduling your SQ5 service, ensuring all necessary work including recalls was done promptly, and providing regular updates along the way demonstrates a high level of customer service. Ending with a comprehensive explanation of the completed work and a nice car wash adds a nice touch to the overall service experience. It's great to hear that Paul made sure you were well-informed and satisfied with the service. We appreciate your business. We look forward to assisting you in the future.

December 07, 2023

Paul from the service department was very professional and helpful! He laid out exactly what my vehicle needed and broke everything down. Thanks! More

by carlos.loze12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul (Service Dept)
Dec 09, 2023 -

Audi El Paso responded

It's fantastic to hear about your positive experience with Paul at Audi El Paso's service department! Having a professional and helpful advisor like Paul who provides clear explanations about your vehicle's needs can make the service process much smoother. We appreciate your business. We look forward to assisting you in the future.

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