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Audi El Paso

El Paso, TX

4.8
239 Reviews

1444 Airway Blvd.

El Paso, TX

79925

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Showing 239 reviews

January 21, 2024

When I called the dealership to find out if a vehicle I was interested in was available Connor didn’t make me feel like i was getting the cold shoulder. More

by Pablo Romero
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Connor Gutierrez
Jan 21, 2024 -

Pablo Romero responded

Most definitely will consider a second Audi in the near future.

Feb 05, 2024 -

Audi El Paso responded

Thank you for your kind words for our staff, we appreciate it!

January 18, 2024

Is a good dealer that's help you with cars that you want and some options More

by crismorrales1977
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Alcazar
Jan 23, 2024 -

Audi El Paso responded

Congratulations on your new vehicle! We are thrilled to have provided you with a good sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 18, 2024

Audi of El Paso is by far the best service department I’ve been to. There’s a reason I’ve owned 6 of them. I’ve recommended several friends and they all now own Audis. The vehicles are amazing but the pe More

by Shaulin234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carina! , Jessica Palacio, Daniel Casillas, Alonso Perez, Jorge Sapien, Joe Negrete, Octavio Duran, Jaime Ceballos, Joe Proctor, Andrew Lopez, Randy Quesada
Jan 23, 2024 -

Audi El Paso responded

We're thrilled to hear that Audi of El Paso's service department has left such a positive impression on you, making it the best service department you've experienced. It's great to know that the people working here have been a key factor in your loyalty to the brand, and we appreciate your recommendation to friends. We're here to assist you and thank you for being a valued customer and part of the Audi community!

January 17, 2024

Excellent service great job of my service advisor worked on a time very courteous and knowledgable More

by sandra.legarretta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
Jan 18, 2024 -

Audi El Paso responded

It's fantastic to hear that you had an excellent experience and that your advisor provided courteous and knowledgeable assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 11, 2024

Per the work performed at Audi Service, replacement of a fuel pump in a 2021 Audi I requested more in deep explanation as to what cause this on a 2 year old car that on Audi my expectations are very high, t More

by rborrego11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick
Jan 16, 2024 -

Audi El Paso responded

Thank you for bringing this to my attention. I apologize for the negative service visit you had with us. I would like an opportunity to address your concerns and to earn your business, please contact me at jnegrete@Group1Auto.com. I look forward to speaking with you. Jose Negrete, General Manager

January 06, 2024

The dealership was great! Very friendly, great service, everyone is willing to help to keep this moving in a timely manner. More

by ssray02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sermeno
Jan 09, 2024 -

Audi El Paso responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 04, 2024

Carina Apodaca,Audi’s customer service representative has been very responsive, attentive and supportive. She is the main reason my wife and I continue servicing our vehicles with Audi. More

by Ruben Nunez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carina Apodaca
Jan 06, 2024 -

Audi El Paso responded

It's fantastic to hear that you had a great experience and that Carina provided responsive assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 03, 2024

Great staff, on point! Felt welcomed. Got assisted quick. Waiting area is clean and the snacks and beverages helped. More

by Jaime Ceballos GMC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrance Tyson was n sales dept , Daniel Casillas, Joe Negrete, Jaime Ceballos, Simply Design , Randy Quesada, group1auto group1auto
Jan 05, 2024 -

Audi El Paso responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an on point experience!

January 02, 2024

Customer service very good and nice Thank you so much Audi El Paso anh Thanks you for Sevice More

by Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer , Daniel Casillas, Alonso Perez
Jan 04, 2024 -

Audi El Paso responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 30, 2023

Very friendly and knowledgeable service representatives. Starting from the initial call. Clean waiting area, restrooms and free coffee! The mechanics took very good care of my car also. More

by kaylaburkhardt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sermeno
Jan 03, 2024 -

Audi El Paso responded

We are thrilled to hear that you had a friendly and knowledgeable experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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