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Audi El Paso

El Paso, TX

Overview
Reviews
Vehicles
4.8
229 Reviews
Call Dealership (888) 434-3750
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1444 Airway Blvd.

El Paso, TX

79925

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Showing 229 reviews

November 02, 2024

Outstanding customer service. Service advisors and techs are awesome. Facilities are outstanding as well. Definitely going back. More

by felipeb1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecilia Guevara
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Nov 04, 2024 -

Audi El Paso responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We look forward to your next visit! Take care!

November 02, 2024

My sales rep was amazing! The managers shook my hand and introduced themselves. They were professional and family feel. Great service in and out. More

by Dsport
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gustavo
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Nov 04, 2024 -

Audi El Paso responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 31, 2024

Best service I have ever had at a dealer. From start tofinish, they treated me as if Iwas valued. More

by Zeb4jc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
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Nov 02, 2024 -

Audi El Paso responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 30, 2024

Very over priced 265 for oil change and tire rotation. Worse of all 95 dollars for labor on an oil change seriously?!?! More

by Jcarrillo9155
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tomas
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Nov 02, 2024 -

Audi El Paso responded

Thank you for bringing this to my attention. I apologize for your dissatisfaction with the service cost as it is never our intention to overcharge customers for labor. I would like an opportunity to fix this and to earn your business, please contact me directly. I look forward to speaking with you. Joe Negrete General Manager jnegrete@Group1Auto.com

Nov 04, 2024 -

Jcarrillo9155 responded

Just wanted to give an update upon receiving Mr. Negrete offer to fix earn back my business. I gave him my number and it appears as if has expedited my number to one of his other staff members. Very disappointed to see that he was not even willing to speak with me him self.

October 26, 2024

When I got home I noticed a scratch on my vehicle. I texted carina and sent her pics but never answered. I showed up and told her the situation she told me to wait for my salesperson. She went insid More

by Padilla1.leonardo@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carina Apodaca
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October 24, 2024

Great customer service and enthusiasm. Everything was excellent. No complaints. Everything was smooth and easy More

by LexieSarate
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eunice , Joe Proctor
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Oct 25, 2024 -

Audi El Paso responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 21, 2024

Audi El Paso has the best service team. Very fast and efficient. Great overall experience. More

by Eunice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Negrete
Report | Print
Oct 25, 2024 -

Audi El Paso responded

Hi Eunice, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

October 20, 2024

It took a bit long but they did a great job. Changed oil n washed the car. More

by cxxreyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Front, desk
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Oct 22, 2024 -

Audi El Paso responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 15, 2024

Great customer care and service, explains clear the problems with the car and what needs to be fixed More

by laliabadi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Report | Print
Oct 18, 2024 -

Audi El Paso responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 15, 2024

This is the best Dealership I have ever worked with, including the 20 years I drive BMWs. They are all extremely competent and go out of the way to help. Twice I have walked in on Saturdays with emergen More

by D_doodle@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None. I said Service , Daniel Casillas, Alonso Perez, Jorge Sapien, Octavio Duran, Jaime Ceballos, Joe Proctor, Andrew Lopez, Randy Quesada
Report | Print
Oct 18, 2024 -

Audi El Paso responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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