Audi Dominion

Always very prompt and courteous and Keeps me very informed about car and finish time! informed about car and finish time! More

Great communication and one of the easiest purchases I have made in the car business. have made in the car business. More

Realized I forgot to get my inspection by 5/31. Drove up without an appt to see if they could fit me in and to my surprise, I was in and out in about 25 minutes with a car wash to boot! Rudy was Drove up without an appt to see if they could fit me in and to my surprise, I was in and out in about 25 minutes with a car wash to boot! Rudy was great! Thank you! More

Very nice job. Santiago was my salesperson and had a great balance of knowledge and listening skills. Overall a very good experience. Santiago was my salesperson and had a great balance of knowledge and listening skills. Overall a very good experience. More

My husband and I had gone in to test drive a Q8 a couple weeks ago , and ultimately decided I wanted to look for an SQ7 for the third row and more HP. Sales rep David that day was amazing ! Wasn’t rushing m weeks ago , and ultimately decided I wanted to look for an SQ7 for the third row and more HP. Sales rep David that day was amazing ! Wasn’t rushing me , we test drove multiple vehicles , and he stated they didn’t have an SQ7 at the time , but would call me when they did. Fast forward a week , he calls to say they have one and to come drive it. I had to fly out for a funeral , so I said I would come the next week. Then comes today. I went in to drive said vehicle I’ve been waiting 2 weeks to do drive , but David was not there. The joke of a sales manager Jazz was VERY pushy , wanting me to drive the car to my husband at work so we could buy it right then and there. I said no , I will come back with my husband when he’s not at work IF I like the vehicle. He then proceeded to tell me “we don’t just let people test drive $100k cars if they’re not going to buy them” , and I was in utter shock. I’m not sure how I’m supposed to buy a car that I can’t test drive. Needless to say , I will never be doing business here. And from the looks of the other reviews , I’m not the only person who has had a bad experience with this man. More

I was pleased with the professionalism and attention to detail of service dept and service representative. detail of service dept and service representative. More

Terrible, awful. .. DO. NOT. PATRONIZE. AUDI. DOMINION. I witnessed an instance of apparent racism. As they showed me three new cars (after they tried to push first t .. DO. NOT. PATRONIZE. AUDI. DOMINION. I witnessed an instance of apparent racism. As they showed me three new cars (after they tried to push first their used inventory, wasting 2h of my time), my neighbor showed up with her son. They told her that new cars of the same model would arrive until next year (this happened in April). But that was simply not true... there were plenty of these new models at the time. Perhaps the fact that she is of Chinese origin changed how they treated her? Why did they lie to her? WHY? So xxxxxx blatant. This left an awful taste. On top of that, they tried to overcharge me $5K. Do they think that customers have no access to smart phones as they make them wait forever? I went to Audi North Park and found what I wanted at a fair price. More

Friendly, professional, offered exactly what was discussed before we came in. Fast and efficient at closing the deal! Worth the 5hr drive from Ft. Worth to San Antonio! discussed before we came in. Fast and efficient at closing the deal! Worth the 5hr drive from Ft. Worth to San Antonio! More

Purchased a 2022 SQ8 and traded in a 2021 Q8 from these guys recently. If there was another dealer that had an SQ8 we definitely would not have gone forward with the deal with Audi Dominion. Unfortunately, guys recently. If there was another dealer that had an SQ8 we definitely would not have gone forward with the deal with Audi Dominion. Unfortunately, because SQ8's are so rare and especially in the packaging we wanted we had to go forward with the deal, but they definitely don't have a repeat customer after this sale. ZERO customer service and NO honesty during our deal. We got a chance to experience the horrible customer service of several people at Audi Dominion. Anthony Garcia (New car director) he was a nightmare! Extremely rude and disrespectful. As soon as we arrived, we kept asking them for their valuation on our Q8 as soon as we arrived. We did not get any sort of number for our trade in until 2-3 hours after we arrived. They low-balled us for a 2021 Q8 Prestige that had all packages available (Sport package, S-line Plus, S-line style, Black rings, etc.). They unnecessarily made us wait 2-3 hours for a trade in valuation when we were one of the only customers there (I can see why they were so slow). Before we left our home which is 4 hours from Audi Dominion we spoke with the manager, and he insisted they will work with us on the trade-in, and it will be reflective of KBB and BlackBook. We actually had our own appraisal done by CarMax as well. We showed them the KBB, Blackbook, and our CarMax. They would not budge on their low-ball offer and each manager and salesman that would come discuss with us would give a different reason as to why the trade in number is so low. They cannot even be consistent amongst themselves about their deceptive practices. We did not even want much, we simply wanted the REASONABLE & FAIR MARKET VALUE for this unique vehicle. It’s a shame these guys cannot even be reasonable in their trade in. It understandable to be off a couple thousand but to be off in double digits from CarMax, KBB, and BlackBook that just shows how these guys do business. We waited roughly 5-6 months for this vehicle to arrive. We drove 4 hours to pick-up this vehicle and trade-in a Q8 with identical packages. Once we arrived at the dealer at our PRE-SCHEDULED time, we still had to wait for Torrey McCloud to attend to us. We just did not see how this was right for someone who has already disclosed they are driving 4 hours for this deal and to please have everything ready. This was not a major concern for us, but a lack of customer care and compassion was definitely present. Their tactic of low-balling on trades and offering inaccurate trade-in values can be corroborated by other reviews on google. I simply want to make it aware of the tactics of the dealer as they will not give you an accurate value for your trade in. It was not about getting a "good" number for trade in, we simply were asking for an ACCURATE TRADE IN and these guys at Audi Dominion could not even do that. Additionally, I wanted to address the condition of the trade-in before the dealer replies to this claiming condition was not good. It was in excellent condition, no dings, no scratches, never been smoking in, no accidents, and only 16k miles. There was a small chip on the passenger side of the windshield, which even their finance guy stated that passenger side chips are repairable and that generally that is what dealers will do. A word of advice for anyone who chooses to do business with Audi Dominion: BEWARE!! They will low-ball your trade-in and insist you come to the dealer, and they will work with you on the trade-in but once you arrive things will change. More