Audi Danbury

Great customer service. Everyone is extremely courteous and the waiting area is a pleasure to relax in. Everyone is extremely courteous and the waiting area is a pleasure to relax in. More

From start to finish my entire experience with this dealership was amazing. I dealt with Stephen and he was knowledgeable, professional and an absolute pleasure to deal with. I would highly recommend a dealership was amazing. I dealt with Stephen and he was knowledgeable, professional and an absolute pleasure to deal with. I would highly recommend anyone looking for an Audi to contact he or anyone else there. More

Dash was great at answering all my questions and he went above and beyond to provide excellent service. above and beyond to provide excellent service. More

Nate was extremely cordial and knowledgeable. He kept me up to date and had the vehicle ready when promised. He kept me up to date and had the vehicle ready when promised. More

Nice job - service was very helpful. Job was completed quicker than I thought. Very good service team. Job was completed quicker than I thought. Very good service team. More

First class operation. Fair and transparent and customer oriented. I have been a customer for 15 years. Service center is great, Fair and transparent and customer oriented. I have been a customer for 15 years. Service center is great, More

If you're going to leave your car at this location, take ALL your belongings. I never expected this from Audi but I really did give them a chance to make this right before writing this. 2 months ago I took ALL your belongings. I never expected this from Audi but I really did give them a chance to make this right before writing this. 2 months ago I took my car in for detailing. Something ended up being wrong with it so they had to keep it for an extra week which was totally ok. I have a baby so I tried to take everything I could when I left my car but forgot my husband's Ferragamo sunglasses on the dashboard tray in my rush to get the baby in the loaner car as she was crying. When I went to pick up my car a week later, the sunglasses were gone. I called and made sure that I was clear in that I wasn't accusing anyone of any wrongdoing, but they did go missing. I was met with a pretty defensive attitude when I spoke to the manager, John, but I understood that it may have been out of concern that I would write a bad review. I assured him that I just wanted the glasses back or for them to rectify the situation. He asked me to send him the price of the item and a photo and told me he would speak to management and call me back, but I didn't hear back. I called back 2 times before finally getting ahold of him and he told me he promised someone would reach out to me but a month later, no answer. So I tried again and couldn't seem to get him to call me back at all. So I finally spoke to the director in the services department, Dave. Once again he told me he would speak with accounting and call me back first thing in the morning, although something told me he wasn't really that interested in helping based on the tone in his voice. That was 4 days ago and I have called and left messages but it seems like I'm just being pushed aside. So I thought I would just come here to warn future patrons that if you accidentally leave any possessions behind and they go missing, this specific location is not interested in making sure you retrieve your property or making it right so you at least feel they take responsibility for anything that happens when your car is in their care. So make sure you leave your car completely empty, or go to another Audi with better customer service. More

Service, as always was excellent. My husband waited for the car. The service took longer than the representative had said, but it was done correctly. My husband waited for the car. The service took longer than the representative had said, but it was done correctly. More

Very clean; every agent is professional, friendly and knowledgeable. The staff is very efficient; and they go over everything in great detail. knowledgeable. The staff is very efficient; and they go over everything in great detail. More

Great customer service! Always a pleasure doing work with Audi of Danbury. Love the detail video while my car is in the shop. Always a pleasure doing work with Audi of Danbury. Love the detail video while my car is in the shop. More