Audi Coral Springs - Service Center

Customer Service at its best There is another Audi dealership that would be much closer for me to take my A3 for servicing but I make the 30 min drive to deal with Steve and all t There is another Audi dealership that would be much closer for me to take my A3 for servicing but I make the 30 min drive to deal with Steve and all the helpful employees at Audi of Coral Springs. They truly know what customer service means and strive to make you feel important and that you're getting the best service possible. I have never once felt like I was being upcharged or over sold on what needs service (and as a woman I have found this to happen at other dealships in the past) in fact Steve has gone above and beyond to save me money. I'm thankful for a dealership that truly values the customer and that I can trust. More

Quick service when I needed it! I emailed Steve Meyer regarding an issue with the gas cap filler door on my Q5. He told me that he would order the parts and to bring the car in that I emailed Steve Meyer regarding an issue with the gas cap filler door on my Q5. He told me that he would order the parts and to bring the car in that next Monday morning. I asked how long the repair would take since I had to work that day and he assured me that it would not be more than an hour. Sure enough, that morning Steve had the parts waiting and I was in and out of there quickly despite how busy they were. It's nice to know you can get great service quickly when you need it. More

Set a New Expectation for Auto Servicing I was pleasantly surprised with the level of service and communication of this dealership. James was a pleasure to work with, took care of all issues I was pleasantly surprised with the level of service and communication of this dealership. James was a pleasure to work with, took care of all issues, and constantly updated me on the status of my car. Also, the warranty from Audi was excellent and covered some things that weren't urgencies but nuisances (broken car door seal / noisy shocks). Furthermore, their pricing was fair on tires and rotation (to my surprise). I was also given a beautiful Q5 with all the luxuries while my car was being repaired for a few days. In other dealership service experiences (other brands in particular), I always felt like they were trying to dodge warranty repairs to save cost. At Audi, I didn’t sense hesitation to correct the issues I brought up but rather a desire to make my experience as positive as possible. I now have a new standard for car service. I am recommending Audi to all my friends; they are amazed with how seamless my visit was compared to the painful experiences they had with other brands. More

Exceptional Service Department As a young female, I often feel intimidated and dread dealing with technicians, mechanics, and service reps. However, the Service Team at Audi Coral S As a young female, I often feel intimidated and dread dealing with technicians, mechanics, and service reps. However, the Service Team at Audi Coral Springs is truly exceptional. My service representative, Brendan Smith, took the time to listen to my car concerns and made a point to have a knowledgeable technician, Jesse, drive my car to make sure the problem was correctly diagnosed. Brendan also took the time to explain some features and questions I had about my A4. For the first time, it was truly a pleasure to bring my car to a service department. I was offered a loaner for the afternoon even though my service appointment took less time than anticipated. I can't praise this service team enough! More

Quick and perfect The battery in my key needed changed and though I bought them at CVS they did not work so I drove out to my favorite dealership and the problem was im The battery in my key needed changed and though I bought them at CVS they did not work so I drove out to my favorite dealership and the problem was immediately remedied. More

Extremely Impressed with AUDI CORAL SPRINGS This is my FIRST, definitely will NOT be my last, AUDI and I have to admit it is an AMAZING vehicle. What makes my new vehicle OVER THE TOP special is This is my FIRST, definitely will NOT be my last, AUDI and I have to admit it is an AMAZING vehicle. What makes my new vehicle OVER THE TOP special is the assurance and satisfaction I receive at this dealership. The service is TOP NOTCH and the personnel is absolutely fantastic. I was thoroughly impressed with how swiftly they took care of my issues and service needed on my vehicle. Quality service is the backbone of a GREAT company and this dealership clearly exemplifies that with a SMILE. Thank you AUDI CORAL SPRINGS. I look forward continued business and recommending all my friends and family. More

10's across the board I couldn't ask for anything to be better or easier. It was a pain-free process. The entire team was great with everything they did. I couldn't ask for anything to be better or easier. It was a pain-free process. The entire team was great with everything they did. More

Going the extra mile for customer satisfaction I recently took my Audi S4 in for service and mentioned to James that a new noise had been coming from the sunroof recently at speeds over 60 mph. He I recently took my Audi S4 in for service and mentioned to James that a new noise had been coming from the sunroof recently at speeds over 60 mph. Here's how this would work at 99% of dealerships....the service writer would half-heartedly say that they'd look into it, make a tiny note about it, then the mechanic would drive it around the parking lot at 20 mph and say that they couldn't recreate the issue. Then I'd pick it up and have to live with the annoyance forever. Instead, James immediately called for the service manager (Jeff?), who took a test drive with me on the Sawgrass where the noise was obvious. He and James followed through with the issue, which required the removal of the headliner and sunroof glass (a non-trivial undertaking for an errant noise) to get to a paper inventory tag on the glass that was apparently flapping in the wind after coming loose from the glass. Needless to say, I'm delighted to have my car back with new oil and noise free. More

5000 mile service Great experience Timely service Steve got me in and out quickly Very Comfortable while waiting Will gladly have dealership handle any and all serv Great experience Timely service Steve got me in and out quickly Very Comfortable while waiting Will gladly have dealership handle any and all service needs More

Always exceeds my expectations Have been taking my 15-yo low-mileage AudiTT here for the past 10 years and am never disappointed (except when I get there and JamesE isn't working th Have been taking my 15-yo low-mileage AudiTT here for the past 10 years and am never disappointed (except when I get there and JamesE isn't working that day...). There are never any surprises -- they call with updates, recommendations and pricing. Usually talk me out of some repair (what other shop would do that?) that I think sounds like a good idea because it's not necessary for the kind of driving I do (mostly city, and not very much). They always treat my car like it's theirs, and me like a friend. Thank You Thank You Thank You -- James Edmonds and the whole staff. linda carlson More