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Audi Concord

Concord, CA

4.8
100 Reviews

1945 Market Street

Concord, CA

94520

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100 Reviews of Audi Concord

September 25, 2023

15 minute service and car wash with an appointment took almost an hour and a half while I waited More

by Steph c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken
Sep 26, 2023 -

Audi Concord responded

Steph - We are sorry your recent maintenance experience did not go as hoped and that the wait was longer than anticipated. Our goal is to deliver a smooth and seamless process as well as top-quality services at an efficient rate, and it's very disappointing to learn that we've let you down this time. We will be sure to discuss your feedback with our team so that we may work towards improving our process going forward. If there is anything else you'd like to share or if you have any remaining concerns, please don't hesitate to get in touch. Thank you, Audi Concord Management Team - customercareteam@audiconcord.com

September 21, 2023

I actually live closer to the Livermore, CA dealership for Audi…but, I choose to come to the Concord, CA dealership because of the efficiently run, and comprehensive service dept. I have been very please More

by Horse Vet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Shupe
Sep 22, 2023 -

Audi Concord responded

We're so glad to know that you choose Audi Concord for your service needs, despite the distance. Our team always aims to provide efficient and comprehensive care. Thank you for sharing your positive experience with us!

September 15, 2023

Patty is great, she is so helpful and provides excellent service, 5 stars. Always request her as representative for service More

by Patti and Jim B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patty Hudec
Sep 15, 2023 -

Audi Concord responded

Thanks for sharing your review with us, Patti and Jim! We're so glad to know Patty has consistently provided excellent service during your visits to Audi Concord and will certainly pass these kudos along to her. Until next time, drive safely!

September 14, 2023

Great service department. Marcus was courteous and a strong follow through on all the details. More

by chuckdesmond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus
Sep 15, 2023 -

Audi Concord responded

Chuck, thank you for the review! We appreciate the kind feedback about Marcus and hope to see you again at Audi Concord!

September 12, 2023

Timess pleasant and helpful and honest a pleasure to work with will recommend him again More

by donmayofpc@aol.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim tyler
Sep 13, 2023 -

Audi Concord responded

We appreciate your kind words. It was our pleasure to assist you here at Audi Concord.

September 08, 2023

I took my car in for serving. Mike went out of his way to ensure my car was fully serviced and he provided me with a loaner car when he realized the work would not be completed in More

by Brad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Sep 10, 2023 -

Audi Concord responded

Brad, we're glad to know Mike took great care of you and your car at Audi Concord. We always aim for top-notch service! Thanks for sharing your experience with us.

August 29, 2023

The service at this location was incredible and working with Patty was awesome! She was knowledgeable, professional and patient. I was impressed with the dealership and the showroom. More

by Silverfox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patty
Aug 29, 2023 -

Audi Concord responded

We're delighted to know that you had an incredible experience at Audi Concord and found our team, especially Patty, knowledgeable and professional. Thanks for appreciating the dealership and showroom!

August 24, 2023

They are courteous and are very helpful in getting the car car fixed in a timely matter. I would go no place else to have my automobile serviced. More

by lindahamilton07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffery
Aug 24, 2023 -

Audi Concord responded

Linda, we're delighted to know you had a positive experience with our service team at Audi Concord. We appreciate your trust in us for all of your car care needs!

August 24, 2023

The service department in particular the service writer Damon is always on point. If I have questions his response is very fast and efficient More

by Dirk-Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damon Kent
Aug 24, 2023 -

Audi Concord responded

We're delighted to know that you've had a positive experience with our service department, especially Damon. We strive for efficient and prompt responses at Audi Concord. Thanks for your review!

August 23, 2023

Helpful staff is available to meet your needs. The service department is knowledgeable about my two vehicles. More

by Jose91946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Forney
Aug 24, 2023 -

Audi Concord responded

Jose, we're glad to know our team at Audi Concord was able to assist you effectively with your two vehicles. Thanks for the positive feedback!

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