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Audi Brooklyn
Brooklyn, NY
360 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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360 Reviews of Audi Brooklyn
May 01, 2016
Impeccable Service Above and beyond expectations. Was outfitted with a brand new Q7 loaner and out the door in 10min flat. Ertan did it again. Highly recommended. Above and beyond expectations. Was outfitted with a brand new Q7 loaner and out the door in 10min flat. Ertan did it again. Highly recommended. More
by 6454626
Employees Worked With
Ertan Jusuf
April 28, 2016
Best car buying experience I have been searching for a new vehicle for awhile now. Came across the m37x on cars.com for a good price and decided to jump on it. Called the dealer I have been searching for a new vehicle for awhile now. Came across the m37x on cars.com for a good price and decided to jump on it. Called the dealership and my sales person Johnson picked up. He answered all my questions and catered to my needs when I was in the showroom. Very friendly person, Did everything he could to make the deal go through. Would highly recommend him and this dealership. All the managers took care of me as well. (Dennis and Ali ) More
by Hector Devon
Employees Worked With
Johnson Lin
April 17, 2016
INCREDIBLE PRICE AND CUSTOMER SRVICE For the past month I have been looking on the internet for a mid priced sedan for my son. I came across a car on the Audi Brooklyn website that fit my For the past month I have been looking on the internet for a mid priced sedan for my son. I came across a car on the Audi Brooklyn website that fit my criteria and price range. When I called the dealership to inquire about the car I was connected first to Nick, an internet manager, and then to Monae, a warm and very helpful saleswoman. I began the conversation by asking about the price of the car because I already had my own financing. I had seen several cars that I liked at other dealers, but each time I went into the dealership the price listed was only good if you took the dealer's financing at an overly inflated interest rate. The first thing Monae said to me was, "The price that is listed is the price of the car. It doesn't matter if you have your own financing or you take our financing. THE PRICE YOU SEE IF WHAT YOU PAY." She went on to describe the car and was so helpful and patient with me that we made an appointment for me to come see the car that afternoon. When I went to the dealership that afternoon, the car that she showed me blew me away. It was in pristine condition inside and outside and so I gave her a small FULLY REFUNDABLE deposit on the spot. When I said that I wanted to have my brother come in the next day and test drive it first, she encouraged me to do so. The third time I visited the dealership with my son to actually purchase the car, Monae, and Ali (the internet sales manager) and Dennis (the finance manager) were a pleasure to deal with. This was my son's first experience buying a car and they patiently explained each part of the process and couldn't have been more helpful. I would highly recommend not only this dealership, but Monae and Ali personally. I personally appreciated their honesty and integrity. The price that the car was listed for on the internet was exactly what my son paid, and the only other charge was a SMALL dealer prep fee. The next time I need a car, my first and only place will be Brooklyn Audi. More
by Phyllis Hoffman
Employees Worked With
Monae, Ali, Nick, Dennis - a great team
March 20, 2016
Messed Up Audi Bay Ridge neglected to return my previous car to the Nissan dealership, thus causing my credit to be compromised for two months until I actually Audi Bay Ridge neglected to return my previous car to the Nissan dealership, thus causing my credit to be compromised for two months until I actually contacted my Audi sales rep to take care of the matter. I am severely disappointed and dissatisfied with Audi. And by the way- the matter still hasn't been rectified. More
by Judy18
Employees Worked With
Monae and Luis
February 27, 2016
BUYERS BEWARE Buyer Beware!!! I live in New Jersey, but I serve in the Military in North Carolina. I had contacted Audi Brooklyn over the phone to inquire about a Buyer Beware!!! I live in New Jersey, but I serve in the Military in North Carolina. I had contacted Audi Brooklyn over the phone to inquire about a car they had for sale. We agreed on the price for their car and my trade in, due to me being away. However, when I got to the dealer, they offered me less money for my trade. I agreed to the deal after Sales Manager Ali said he could not pay what we had agreed on because of my car being manual, but I made this clear to him over the phone. When it was time to meet with the Finance Agent, Dennis, the price was changed again. Dennis and Ali were telling me the price is more because of the tax credit I will get from trading in my car. I accused them of lying and taking me for a fool, I was ready to walk out. They agreed to change the price back on my trade, which was clear on the contract. The price on the new car purchase also looked higher, Dennis said not too worry, the numbers all add up. When I got home I reviewed the numbers. They charge me about a thousand dollars more on the new purchase. This was after checking taxes, fees and interest. They are scammers and I did get fooled by the service contract I signed. More
by seebass
Employees Worked With
David Tso, Dennis Yu, Ali
February 17, 2016
Deceptive fees and practices Bought used vehicle on 2/4/16. Drove 2 hrs to the dealership after agreeing to a final price. When I was presented the purchase documentation, the w Bought used vehicle on 2/4/16. Drove 2 hrs to the dealership after agreeing to a final price. When I was presented the purchase documentation, the was a inspection fee for $650 and a documentation fee of $350. When I complained to the used car manager that specifically negotiated the final price of the car, he apologized and offered me an Audi travel mug. I did not take the mug, but he would not remove the fees. It gets better! I also agreed to sell the dealership the car that I drove to the dealership for $22,500. All the paperwork was completed at the same time as the purchase documentation. I owned the car with no liens and signed over the title to Audi Brooklyn. I was told that a check would be sent to my home address for the $22,500. This is the first time I have sold a car to a dealer and not received a check on the spot. As of today 2/17, they have not sent a check! After numerous calls and emails to the dealer, the Finance Manager stated "that it does normally take 4-6 weeks for the check to be sent out". Stay away from their deceptive practices. I have filed complaints with NY Consumer Protection Agency, BBB and Audi USA. More
by Jersey
Employees Worked With
Monae and Mustafo
December 28, 2015
Customer Service I picked up a new A6 and the SIM card wasn't in the car. I contacted the dealership and Bianca was more than helpful. I would recommend them to anyone I picked up a new A6 and the SIM card wasn't in the car. I contacted the dealership and Bianca was more than helpful. I would recommend them to anyone looking for a dealership with top class customer service. (Something that is a forgotten art). More
by Rcallioras
Employees Worked With
Bianca Corporan
December 09, 2015
Price increases when u go to dealership After making appt. to see the car, the sales rep comes back and tells me the price is only good if I finance it since they have an online offer he did After making appt. to see the car, the sales rep comes back and tells me the price is only good if I finance it since they have an online offer he didn't know about. The car is in their lot for past 5 months and the same day when I go test drive, they have an offer.. I walked away... More
by Lexus is250
Employees Worked With
Will
November 20, 2015
Lack of Integrity. This dealership is simply dishonest. I’ve purchased new and pre owned cars over the years and have yet to come across a group of deceitful individual This dealership is simply dishonest. I’ve purchased new and pre owned cars over the years and have yet to come across a group of deceitful individuals like those at this dealership. Their only way of doing business is through deceptive practices. I would encourage anyone considering purchasing a new or used car from this dealership to strongly reconsider. More
by itsago
Employees Worked With
Ali
November 17, 2015
Installed non OEM parts that I purchased at the time of sale I bought a 2011 Q7 S-Line from this dealership on 10/27/15. As part of the deal, I agreed to pay for an Audi OEM tow hitch and the dealership agreed t I bought a 2011 Q7 S-Line from this dealership on 10/27/15. As part of the deal, I agreed to pay for an Audi OEM tow hitch and the dealership agreed to install it (these hitches require precise installation and sensor re-calibration). When I returned to have the work done, I found that the dealership used an after market/inferior tow hitch, used a wiring harness from AutoZone (the Audi OEM hitch has the harness integrated). The installation was not done by Audi, but some window tinting and alarm installer. The worst part of this is that the installer drilled into the tow hitch and used a couple of pieces of wood to secure the wiring harness to the tow arm. It is shameful how they tried to pull this off on such a nice car. I'm sure they get away with this a good percentage of the time, but they just happened to try and pull a fast one on the wrong person. I'm a lawyer so we'll see how this goes. Please note this is not a legal advertisement or legal advertising. I'm a consumer in this instance. More
by Daniel R.
Employees Worked With
Ali
