Audi Brooklyn

Worst dealership ever! This place is horrible. They secretly over charge you and add things onto your contract. Then when you try to get this corrected, they tell you that t This place is horrible. They secretly over charge you and add things onto your contract. Then when you try to get this corrected, they tell you that they are working on it and everyone works together to conceal and cover up their faults and have you go around in circles until you give up. This place is terrible. The general manager Leo Menuzzo is never accessible, the sales manager Jared Varndore will lie and falsify information, to get you off the phone and Bianca Corporan tries to appease you, then disappears. More

Not pleasant I tried to purchase a cpo Audi and twice the price increased. I then called the sales manager to find out why the price increased and I was told that I tried to purchase a cpo Audi and twice the price increased. I then called the sales manager to find out why the price increased and I was told that if they sold the car at the advertised price they were losing money since I was paying cash so he made up different stories explaining why it was now more money. To top it off he told me he would rather hang on to the car than sell it for cash so he could charge more on the financing. Nice way of doing business ! More

Agree with a lot of the negative experiences here Ended up not buying a A6 from this dealer (and even the car) mostly because of the negative feedback on this site. Not worth the discount that may be Ended up not buying a A6 from this dealer (and even the car) mostly because of the negative feedback on this site. Not worth the discount that may be offering. They are likely to drive themselves and the Audi brand to the ground. Because completing on price and not on truly honest service is simply foolish. I checked out vroom and beepi and can see that the traditional dealership are on their way to extinction unless they up the quality of sales people they hire. More

Terrible Customer Service, Sketchy Deals Absolutely whack used car department. AVOID AVOID AVOID. I bought a car nearly four months ago and still haven't rectified all issues. I've spent o Absolutely whack used car department. AVOID AVOID AVOID. I bought a car nearly four months ago and still haven't rectified all issues. I've spent over 3 hours on the phone, 30+ phone calls, sent over 25 emails, I've been to the dealer SIX TIMES. I've emailed their general manager, Leo Menuzzo about everything a number of times and have never so much as gotten an acknowledgement from him. Their used car manager, Ali (whose card or last name was never given to me), has been the main culprit of my frustration. I've left many messages and they never call back. Confronted, they give me the runaround. So incredibly unprofessional. I was looking for a used car at the end of May 2016 and was emailing all over to see what dealerships had in the $3k price range. I got an email and some photos from their online sales manager, Nick (great guy), and made an appointment. I wanted to make an appointment and was told that they were going to detail it before I came in. When I arrived I waited something like two hours to see the car, and when it arrived, it was dirty as xxxx - red flag number one, but I let it slide. That being said it was in pretty decent condition from a first look. I decided to buy it with the condition that X repairs would be done, I'd be given a working key fob for the car, and it would be detailed. From when I decided to buy the car to when I put down the downpayment, it took something like 6 hours. I spent a long time hanging with the insurance guy (Vinnie, highly recommended). I was told I could come to pick up the car the following week with all repairs made. When I arrived at the shop, I got an email that the car wouldn't be ready until the afternoon, even though my appointment was for 10am in the morning - red flag number two. Since it took me an hour to get there, I waited for the car until it was "ready" when I found out the car wouldn't be ready that day, I was told it would be delivered to my apartment. Which was cool, but when the car arrived only one of the repairs had been done - no working key fob - and it was still un-detailed - red flag number three. I needed the car, so I decided to come back the following week for the remaining repairs and detailing. The next day, I brought it out to a mechanic (friend of mine) to have the car evaluated and was told it needed a boat load of work. I immediately called my sales person Monae (who was great too, she isn't the problem), and was assured that even though the car was old I had my 30 day warranty and everything would be taken care of. Ali also told me over the phone that he would never sell a car that required service. I decided, well, I'm going to persevere because I don't back down. When I brought in the car for the 1st time (this is my 3RD trip to the dealership), I outlined all of the repairs and was told to come back after the weekend. When I came back for the 4TH time, the car still hadn't been detailed and the fob was still broken - though the muffler had been finally fixed. Ali (this guy is the problem), told me all of that work didn't need to be done, but I needed the car, so I took it. When I came back for the 5TH time, I was told all would be taken care of. I called EVERY DAY, while the car was being repaired to confirm all work was being done and each time I called I was told "Yes, don't worry about it." Needless to say, when I came to pick it up (my 6TH trip) the fob hadn't been repaired. Ali gave me the name of a third party that would be able to do it. I called a number of times, and when I finally got a hold of him he was like "definitely can't do that." So back to square one. For a while I called and emailed every day, and left messages and never got calls back. Sometimes, I'd wait on hold for 30 minutes. Eventually I stopped doing that because it was driving me crazy. Meanwhile, I talked to 10+ mechanics about the service on the car and was told (by every mechanic), it REQUIRED work and the price range was between $2 and $4k. Ali wouldn't budge on doing the repairs and because he had been impossible to reach, my warranty had expired, so I resolved to do it myself. Then one day, I was driving for work out in New Jersey and something below the car was dragging. When I got to work, I found that the valence and belly pan weren't even attached to the car so had been dragging and had broken. I called Ali the next day and argued with him for 20 minutes about it and he said, OK "maybe I'll do it, I'll call you back." He never called me back and I was just so frustrated (this is two months after the sale, so I resolved to do it myself and save my sanity. I didn't want to deal with his crap anymore. Where I am now is I've paid $2k+ on service on the car post-sale and I'm still waiting on the key fob. I'm going to push for it because it's the last thing and I need it and only a DEALERSHIP can do it. I don't recommend these guys even if it seems like a good deal. A $3k car quickly became $5k and a big headache. More