Audi Brooklyn

SQ5 Brake Issue Ask about the brakes in the SQ5 before you buy it......fun car, but there is a defect with the brakes. Audi cannot not fix it. Ask about the brakes in the SQ5 before you buy it......fun car, but there is a defect with the brakes. Audi cannot not fix it. More

AVOID THIS DEALERSHIP AT ALL COSTS - 0 STAR RATING It’s too bad there isn’t an option to give Audi Brooklyn 0/5 stars. My experience with this excuse of a dealership was horrific, to put it lightly. I It’s too bad there isn’t an option to give Audi Brooklyn 0/5 stars. My experience with this excuse of a dealership was horrific, to put it lightly. I decided on a 2016 CPO with low miles and was excited for the purchase despite absolutely no room for price negotiation, per the sales manager. As I was on my way to pick up the car (from 2 hours away) I received a call from the sales person I had been working with that an employee of Audi Brooklyn had hit a wall, scraping the top and bottom of the bumper as well as scratching the plastic over the taillight. I was told that everything would be repaired good as new and not to worry. I was beyond upset for not only the trouble I was put through but also the inconvenience of remaining carless for longer. So I did what any sane person would do, I requested a deduction off the price. After days of back and forth, I was given a measly $500 off. Fast forward to only SIX DAYS later, I’ve driven the car 3 times and noticed a malfunctioning backup camera, daytime lights not working and other issues. I brought the car to a different service center and was told it was hard to believe Audi Brooklyn sold this car as CPO with this many problems. Three issues with the car came up which showed that they had been acknowledged BEFORE my purchase, but neglected to be fixed. Everything was covered under warranty, but who wants to be getting a car serviced after not even having it for a full week? After days of trying to contact Rob Telles the Pre-Owned Manager I was told repeatedly he wasn’t in the office (I call BS) and forwarded to a full voice mailbox. Finally I get a hold of him and boy was he a pleasure. It’s a disgrace to all of Audi that this man represents their name and brand. He was downright rude, giving me excuse after excuse as to how nothing could possibly be their fault. I think a simple “sorry about what happened” or “I apologize for the inconvenience” would be nice, but you won’t get that. The way I was disregarded and spoken to is atrocious and illustrates exactly how unprofessional and slimy Audi Brooklyn is. Do yourself a favor and purchase an Audi from a reputable dealer. More

The Worst I'm not the type to write reviews. I would usually just go away and never deal with a company again. But, my experience with Brooklyn Audi was so ba I'm not the type to write reviews. I would usually just go away and never deal with a company again. But, my experience with Brooklyn Audi was so bad that I have to warn the public. 1. They delivered my SQ5 with the steering wheel off center by 25% to left. Called later in the day and was told to bring it to service (I didn't own the car for 5 hours yet) and they hung up (no apology or any offer to help). 2. Asked for my deposit refund for over 3 weeks. Eventually had to dispute the charge on my AMEX. They never acted. 3. Took over 3 weeks to receive my buy out check for the car I traded in (over 20K). I had to keep following up. 4. Finally found time to bring the car in to fix the steering wheel (mind you, no one ever called to see how everything was going. Ray Catena MB, Audi, Porsche always called a month later to see how everything was). Service finished in an hour, i picked the car up. The steering wheel is now off 5-10% to the right. They obviously didn't test drive the car. 5. Finally complained to a manager (who has time to do this for a brand new 64k car). Manager promised pick-up and delivery of the car etc etc etc. Manager never followed through. I still need to get my steering wheel straightened since April. Good luck dealing with this dealership. I'm not even going to get into the my experience with the service center after they gave the car back to me with the steering wheel off 5-10% to the right. More

Improper diagnostic of my vehicle I completed two recalls after completing the service of the recalls my check engine light appeared. Complimentary check was done they told me my vehic I completed two recalls after completing the service of the recalls my check engine light appeared. Complimentary check was done they told me my vehicle was fine. I brought it back they told me the software upgrade triggered timing and they cleared the code. It came back again the next day then they try to tell me I need to change my timing chain and it would cost $2054. I brought vehicle to get outside diagnostic and nothing was wrong with my timing or timing chain and all I needed to do was to change my sensors. They are not experienced and not knowledgeable as far as servicing your vehicle I would suggest whenever it comes to anything big make sure get a second opinion or they will make you spend and change things you never had to change. This is why dealerships have a bad rep and this was prime example of that More