Audi Birmingham

Unprofessional, unethical and apathetic. July 29th, 2022: The reason that I am giving them 1 star is because that's the lowest that I can give. I bought an Audi Q3 (great vehicle!) for my July 29th, 2022: The reason that I am giving them 1 star is because that's the lowest that I can give. I bought an Audi Q3 (great vehicle!) for my wife from Montgomery, AL after not getting the reception that I was expecting from the Birmingham dealership. After the service minder indicator came on about a year later, we contacted the Birmingham dealership to schedule service and purchased the $500 package (Rotate and balance tires, change oil, plugs and replace cabin filter). When my wife returned home after the service, I checked the vehicle: the oil wasn't changed and was about a half quart low (oil was pitch black with carbon), the plugs hadn't been replaced (the direct ignition coils were difficult to remove and plugs were aged), tires hadn't been rotated (rim with nick still on same wheel) and cabin filter was dirty. I took pictures of what I found and contacted the service manager. We took the car back over and the services we paid for were completed (we were shown all used parts that were replaced). I understand auto mechanics and am ASE certified. What's really sad is that so many others may have unknowingly sat in Audi's waiting room and paid for services that they did not receive. We decided to give them another chance when a cylinder 4 misfire caused a check engine light and rough idling. We were told to bring the car in on Wednesday, September 11, 2024, to be checked cold on September 12th. After several days of no response from Audi, we called to get an update on the status of the repair. Audi's service department hadn't looked at the vehicle. That following Tuesday, my wife picked the vehicle up. I decided to perform the repair myself and found a partially clogged cylinder 4 fuel injector. I cleaned the clogged cylinder 4 fuel injector, and the car runs great! Audi presents themselves as a high-end luxury class dealership; their service department should, too! More

I bought a slightly used Audi Q5. The car was in great condition and at a great price. The buying process was really easy and non-cheesy. The car was in great condition and at a great price. The buying process was really easy and non-cheesy. More

Very friendly and helpful staff. The salesman we dealt with was very knowledgeable about the car. The salesman we dealt with was very knowledgeable about the car. More

Exceptional service, salesman I dealt with ,Kourtland was great.. would absolutely buy from again and definitely recommend great.. would absolutely buy from again and definitely recommend More

First of all, John and Shane were a pleasure to deal with and were very responsive and thorough throughout the process. Even though they performed and communicated admirably, it seems as though the Business and were very responsive and thorough throughout the process. Even though they performed and communicated admirably, it seems as though the Business Manager and/or Finance Manager didn't seem to understand what a cash "Out-the-Door" price meant. They were insistent on surprising me with additional fees and cost on top of the agreed out-the-door price. When we did agree on the out-the-door price and the car was delivered, as agreed, I had a cashier's check ready based on that number but the paperwork had additional fees and charges on top of that number. I was surprised and highly frustrated and being 200 miles away, it was additionally maddening. I finally agreed to split these additional costs just to keep things moving but was left with a very bad taste for how management operated by continually attempting to slip in additional fees and charges on top of an agreed out-the-door price!! An otherwise good experience was ruined! More

Good experience with manager and sales staff. Got everything worked out prior to coming in and was in and out. Got everything worked out prior to coming in and was in and out. More

Didn't take too long helps especially coming from another state. Also, thank you for picking me in a luxury suv! state. Also, thank you for picking me in a luxury suv! More

Went to the dealer to buy the car I have been looking for, David Guerzon helped me from start to finish with seamless transaction… drive 175 miles one way to pick the car up.. stayed with dealer maybe a for, David Guerzon helped me from start to finish with seamless transaction… drive 175 miles one way to pick the car up.. stayed with dealer maybe a hour and out the door with the car I have been search to get for months… no words can express how thankful I am to have a buying experience that wasn’t pushy and very welcoming to all concerns. More