Audi Bellevue

"A Promise to do more from Barrier Motors." "A Promise to do more from Barrier Motors." I can say that this has been the worst experience at attempting to purchase a vehicle that I have ever "A Promise to do more from Barrier Motors." I can say that this has been the worst experience at attempting to purchase a vehicle that I have ever had. After finding the vehicle online with an unlisted price I began the arduous process of contacting the dealership for information. This is when I initially spoke with "Vince," this exchange was productive enough and I had explain that this purchase would be bit odd as I am currently deployed to Afghanistan and if the sale went through would be using a power of attorney to purchase the vehicle. After passing the information along to my point of contact back in the states, further phone calls brought Laurel James into the conversation with my POC. After some drawn out talks the final price for the vehicle settled at $25,600 and the vehicle would be picked up that weekend. When asked if a deposit was needed both sales personnel claimed it was not. Then the issues began, there arose this fabrication that Audi/Barrier was concerned about sending a vehicle overseas. Despite the best efforts to explain to them that this vehicle was going to a member of the U.S. Army who was stationed in Germany though currently deployed to Afghanistan, they continued to push back on the sale. By no means can the dealer/sales/manufacturer put stipulations on the use of the vehicle had it not been for the mention that I was a service member stationed overseas there never would have been any knowledge of this. To compound this issue, I was then informed that the price on the vehicle despite numerous emails detailing the price and what was or was not included at that rate had now risen to $26,900. Looking for clarification on the issue, I called the dealership hoping to speak with Brook Thomas, reaching his secretary I was informed he could not take the call. Stressing to her that I was calling from Afghanistan and had limited means to make contact and a 12 hour time difference currently put it at 2am, she relayed the message and informed me that he was busy and would call back when available. Again stressing that he would be unable to call me back as I was in Afghanistan I received the same response. An email was then drafted to Brook imploring him to at least clarify any issues so that we could proceed with the purchase of the vehicle. After no response my point of contact in the states called again and was informed that the vehicle had sold anyways and there was nothing further. When the point of contact had another individual call Barrier informed them that while the vehicle was not yet completely sold they had a buyer for it, this just further serving as a way in which I was mislead. To say the least, I am thoroughly displeased with my attempt to by a vehicle from Barrier Audi, I am not sure what their actions were based on. If it was due to my status as a member of the Armed Services or not, but I will not direct any of my soldiers to the dealership in the future let alone recommend them to anyone else. So yes Barrier you have managed to succeed in "doing more," but in this case it was to drive away potential customers. More

$1000 to replace a $52 A-8 thermostat. $130 per hour labor took 6.5 hours. Ridiculous. I am done with them. The service department's explanation was that it required removal of the front end of the ca labor took 6.5 hours. Ridiculous. I am done with them. The service department's explanation was that it required removal of the front end of the car . This makes no sense. If this is what is requiree then shame on Audi. If not, shame on barrier and their rates for mechanics are ridiculous. I have bought 6 cars from Barrier but never again. More

One of the most dissapointing car buying experiences I have had in 20 years. Had an issue with the paperwork which was done incorrectly by the finance person Julie Turner. She did nothing but dodge phon have had in 20 years. Had an issue with the paperwork which was done incorrectly by the finance person Julie Turner. She did nothing but dodge phone calls, emails, and pass the buck. UNDER NO CIRCUMSTANCES SHOULD YOU PATRONIZE THIS DEALERSHIP, LIFE IS TOO SHORT FOR THIS. ON THE BRIGHT SIDE THE 5 HOURS ON 5 DIFFERENT TRIPS TO THE DMV I WAS ABLE TO MAKE SOME GOOD FRIENDS AND I CAN NOW RESERVE A CAMPING SPOT IN THE DMV LOBBY ANYTIME I WANT! More

In April 2009 I leased a brand new 2009 Audi A4 from Barrier Audi in Bellevue, Washington. Overall, I’d say that Barrier Motors are considered to be a reputable dealership. Their tag line is “A Promise Barrier Audi in Bellevue, Washington. Overall, I’d say that Barrier Motors are considered to be a reputable dealership. Their tag line is “A Promise To Do More”. And I’d say it certainly felt like that during my car buying experience. So when a couple of days later I noticed paintwork defects all over my brand new car, I wasn’t worried. I knew that any reputable dealer would handle situation professionally and either resolve the issues or replace the car. And since Barrier Motors “promise to do more”, I was even more confident that I’d be happy camper in no time at all. It hasn’t quite turned out that way. It’s now been 56 days since I purchased the car and while the dealership has shown a lot of willingness to get my issue resolved – they haven’t done that yet. And as I’ve looked back through all the countless emails, phone calls and visits that I’ve made to the dealership, it has started to feel like a comedy. So I thought it was time to chronicle my experience with Barrier Audi and share that with the rest of the world. I have one simple goal – I’d like to get what I paid for (and am still paying for). A brand new Audi A4 without any defects. If it can’t be fixed, then it should be replaced with a car of equal or better quality. Barrier Motors – isn’t it time you kept your “promise to do more”? http://mybarrieraudiexperience.wordpress.com/ More

Barrier does not stand behind it's own Warranty--when my engine blew up after less than a year on a Barrier Certified car, they refused to help even though there was a Technical Service Bulletin about engin engine blew up after less than a year on a Barrier Certified car, they refused to help even though there was a Technical Service Bulletin about engine oil sludge buildup on the 1.8T, which is what eventually made my engine blow. My car was in the shop at Barrier a total of 52 days in one year and as it turns out, Barrier did not follow Audi USA Technical service bulletin when they sold me the car--they should have put synthetic oil in it BEFORE I ever bought it, and it never would have continued with it's sludge problem. More

I was very impressed with my entire experience. I actually bought a Toyota RAV 4 from them. Even though it wasn't their car (AUDI), they treated me with respect. I wasn't pressured, they were open, h actually bought a Toyota RAV 4 from them. Even though it wasn't their car (AUDI), they treated me with respect. I wasn't pressured, they were open, honest, and worked out a deal with me. And then after I bought the car I had it inspected. All that was wrong is it needed a transmission fluid flush, oil change and new air filter. I went back and the used car manager told the service people to take care of it and they did it all at no charge. I have bought cars at other dealers before and honestly this was the best experience ever! When I can afford an Audi, I'll definately be back. More