Audi Bellevue

my 2023 Q5 w/ 5500 miles on it broke down and said Drive System Malfunction contact service. I towed my car to Bellevue and had the worst customer service experience. I was told when they drove my car into System Malfunction contact service. I towed my car to Bellevue and had the worst customer service experience. I was told when they drove my car into the service drive they weren't sure why I brought it in because it seemed fine. I explained the issue and then told them I want it to be looked at because the car felt unsafe. I was told there were no loaners available for me for atleast 3 weeks. That doesn't work for me because I still need to get to and from work to pay for my car. I contact Audi Seattle and explain what happened and they say we can authorize an emergency loaner for you WITH NO HESITATION. Turns out my entire engine is faulty from the manufacturer and needs to be completely replaced. When I leased this car the staff was so friendly and helpful. Then 8 months later they couldn't be bothered to make right out of the situation. I will never return to Audi Bellevue and will refer all my friends and family to Audi of Seattle. More

I scheduled my annual checkup (e. g., inspection, oil/filter change, etc.) late in the day at 3:40pm. When I arrived, I was treated like family by Ricky Ancheta, the Audi Service Advis g., inspection, oil/filter change, etc.) late in the day at 3:40pm. When I arrived, I was treated like family by Ricky Ancheta, the Audi Service Advisor. He checked on me twice as I waited for the service completion in lobby and share thoughts on a bodywork that's needed. The service was professional; I didn't expect the staff to vacuum my car interior as I was going to do that myself, but they did a fantastic job! Thank Ricky and your team. ~Knight More

Everything about my experience was a positive. Particularly the terrific people we worked with. Cheerful, good listeners, empathetic, and eager to help. I like the location of the dealership. It's Particularly the terrific people we worked with. Cheerful, good listeners, empathetic, and eager to help. I like the location of the dealership. It's so easy to get to from our location in Seattle. More

Too early to give a complete review of the car I purchased since it's only been 5 days plus it's a used car, but so far so good. I love the car, it looks clean and runs great. I also love the way I purchased since it's only been 5 days plus it's a used car, but so far so good. I love the car, it looks clean and runs great. I also love the way I was treated by both the sales person (Paul) and the finance manager. I like that all the information I needed to know about the car including the CarFax was provided without me asking for them. Overall it was a great experience. More

Great experience! Was able to make an immediate purchase decision. The staff was helpful and knowledgeable, Rio is awesome Was able to make an immediate purchase decision. The staff was helpful and knowledgeable, Rio is awesome More

I just love the service I receive at Audi Bellevue. Staff is professional and efficient. Staff is professional and efficient. More

Humza did an amazing job of helping us find the right car for us and then getting us through the process of leasing it. We could not be happier with the process or the car - Thanks!! for us and then getting us through the process of leasing it. We could not be happier with the process or the car - Thanks!! More

My recent visit to Audi Bellevue/AutoNation left me deeply disappointed. Despite my genuine interest in a car, I had to walk away due to the shockingly rude behavior of both the salesperson and the man deeply disappointed. Despite my genuine interest in a car, I had to walk away due to the shockingly rude behavior of both the salesperson and the manager. Their disrespectful tone during discussions about charges was unacceptable. As an Audi owner myself, I have seen much better customer support at other Audi dealerships! However, This was my first experience with AutoNation, and it has left a lasting negative impression. Sadly, I had to abandon the deal. I hope they take this feedback seriously and strive to improve their customer service standards. I would like to thank for their time, I wish I had their interest too! More

I just love the service I receive at Audi Bellevue. Staff is professional and efficient. I just needed an oil change, but they also provided me with a ride to my office. Staff is professional and efficient. I just needed an oil change, but they also provided me with a ride to my office. More