Audi Bellevue

Absolutely horrible dealership. Their service department seems to only be trained in lying and deceiving people, and much less in fixing cars. More detail: I have a 2018 A5 with 12k miles. Basically a br seems to only be trained in lying and deceiving people, and much less in fixing cars. More detail: I have a 2018 A5 with 12k miles. Basically a brand new car. The car has had a really strange, very loud clicking sound coming from the front seats. It sounds like there is some metal rubbing against some other metal. It also pokes you in the back when breaking. First time I took the car in in January, they said that it's up to spec and they verified on another car that there is the same behavior. I then went online asking other people about this, and everyone said they never heard this from their seats, ever. I then took the car in again this month. They kept the car for 3 weeks, then said it was fixed. I drove for a few miles after picking up the car and noticed it wasn't fixed. in fact, the driver's seat is now worse than it was before. I complained, then got routed to the service manager who condescendingly told me they did a bunch of repairs, they installed felt tape everywhere, and that it was verified to be okay. She also said I could go to a different dealer if I wanted to. I then decided to open the seats myself. What I found is that they obviously did nothing. There was not even a single trace of felt tape anywhere or anything that would help the noise at all. the car was there for 3 weeks. Absolutely horrific and infuriating. I'd rather sell the car than ever go back to this dealer for anything again. More

Tanbi Pak and lucas soltman thank you for all the help with getting jeep srt they were fast friendly very clean and cool place definently will be back with getting jeep srt they were fast friendly very clean and cool place definently will be back More

Every stereotype you know about car salesmen’s is true at Bellevue Audi. Commission driven customer service in hyperdrive. Take your business to Audi Seattle - a much better experience and people over there Bellevue Audi. Commission driven customer service in hyperdrive. Take your business to Audi Seattle - a much better experience and people over there actually are good honest individuals. More

If you're planning on buying an Audi, avoid audi bellevue at all costs. Non-refundable protection plans, commission driven environment and a registration fee of $800 was my experience. Do yourself a favor an at all costs. Non-refundable protection plans, commission driven environment and a registration fee of $800 was my experience. Do yourself a favor and get your car somewhere else. More

Keenan in the service department is the best! He is my go to when I need to bring my car in. He listens to my concerns, explains in detail, & is timely! I had to bring my car in on his day off & I was VERY q to when I need to bring my car in. He listens to my concerns, explains in detail, & is timely! I had to bring my car in on his day off & I was VERY quickly reminded why I only call Keenan! His work ethic should be recognized! More

I had a very smooth experience today. I was able to close a deal that I like within the same day. Special thanks to Lucas Solan and Tanbi Pak a deal that I like within the same day. Special thanks to Lucas Solan and Tanbi Pak More

Positive and smooth experience today buying a 2020 Q5E at Barrier Audi, after almost 15 years of going to them for service. Special thanks to Luis Soltman and especially Tanbi Pak, for her patience and willi Barrier Audi, after almost 15 years of going to them for service. Special thanks to Luis Soltman and especially Tanbi Pak, for her patience and willingness to answer my endless questions More

Absolute rip-off The Audi Bellevue Service Center is an absolute rip-off. I am giving this review a one star because I can't give anything less. We had the worst servi The Audi Bellevue Service Center is an absolute rip-off. I am giving this review a one star because I can't give anything less. We had the worst service today at the Audi Service Center. We went there to fix a coolant/temperature light issue, but we were forced to do extra work in addition to fixing the coolant issue, all to jack up the price. The total cost came out to be almost $5000. What shocked me was that the labor alone cost $3310 while the parts were only $1522. The service advisor was of no help other than to use scare tactics to make us pay more. They lost a customer for sure. I hope others will be wary of this organization, and think twice before taking in your car for servicing at Audi Bellevue. More

Pathetic service and extremely rude and careless people I wish there was a 0 star rating and still it wouldn't express the insincerity these people are full of! I have contacted them at least 8 times now, a I wish there was a 0 star rating and still it wouldn't express the insincerity these people are full of! I have contacted them at least 8 times now, and they keep promising me that they will get someone to help me through my pain points and guess what, lies each and every time! I recall going to this place 2.5 years ago and Getting my first Audi and had the best experience ever... however, this past year, their service has hit the absolute rock bottom and seems to be abysmal because they just keep getting worse! They have no value for customers and are extremely rude! My car does not pull up it's back up camera sometimes and I explained it to them several times and they said someone would get back to me, not once, not twice but 5 times and NEVER called me! Their customer service is a joke!! I got a free servicing around my birthday... I didn't go begging them for it, I got an email from them, so I called them on my birthday to schedule it, and talked this really rude lady who is the meanest person ever, blimey, if there was an award for the meanest people, I would totally award it to her, what followed was a ridiculous management experience where did NOTHING about it and never even got my free service ever! So yes, you want to be humiliated and sold a xxxxty car which costs you a ton of money and not even worth it, this IS the place for you! I am going to simply drop my keys at theirs and going to stop further payments on a xxxxty car that's just a loot! Wouldn't want to give such awful people a single dime further... I have just about had enough of them!! Don't waste your money on an Audi, the BMW folk are much nicer and so are Lexus and Acura and Porche! Don't let people treat you like a doormat for Pete's sakes! They suck! More

Excellent buying experience! After visiting 3 different auto dealers in the area it was refreshing to work with Staci Morse and Benjamin Lin at Audi Bellevue. Our purchase was han After visiting 3 different auto dealers in the area it was refreshing to work with Staci Morse and Benjamin Lin at Audi Bellevue. Our purchase was handled in an efficient and professional manner with every step clearly explained from test drive to purchase. Staci was more concerned about our satisfaction than just selling us a vehicle. Thanks to Staci and Benjamin! More