Audi Bellevue

The service department is beyond incapable when it comes to any issue that isn't simple routine. I purchased a brand new car that had a few issues from the start. For one of them (Traffic Jam Assist not fun to any issue that isn't simple routine. I purchased a brand new car that had a few issues from the start. For one of them (Traffic Jam Assist not functioning) the first two service visits they just didn't think there was an issue (even though it was very clear that something was going wrong on video, and I provided a very clear explanation of the problem via email). The service manager insisted that there was no problem and that "maybe I should try driving on different roads", "it's a very sensitive system", and "the systems in your car are completely different from those in other Audi cars". All just completely made up lies to get me to go away. Only on the third visit (for yet another problem) I requested to have their service foreman join me on a test drive. Within just a few minutes the foreman immediately agreed that there was an issue, and they took the car back in. After trying to fix it for a FULL MONTH, they just gave up. They returned the vehicle to me saying everything works successfully and ALSO saying "your car doesn't have the feature you say is not working". Which is again a lie, it's a 2021 e-tron Sportback Prestige, it's marketed as having "Adaptive Cruise Assist with Traffic Jam Assist". Both the service manager and one of the service advisors I worked with are just completely useless, incapable of independent thought, and will refuse to admit any mistake. They don't know anything about the assistance systems of their cars, clearly, and have demonstrated this multiple times. By now my car has been out of service with them for well over 40 days, and only one out of three reported problems is fixed. Audi Bellevue believes everything is fine. I seriously regret buying a vehicle at Audi Bellevue and getting it serviced here. It's been two months of constant nightmares. (Invoice #538082 for reference.) More

We had a very pleasant experience at Audi Bellevue today. Got Q7! Natasha,Fawad and also Randall were excellent. We'd definitely recommend this to everybody. They explained every minute detail. Got Q7! Natasha,Fawad and also Randall were excellent. We'd definitely recommend this to everybody. They explained every minute detail. More

Natasha took care of us, she went above and beyond, pulled up several cars for us until we found THE vehicle, she did all that with a smile, was attentive and good listener and made our experience and pulled up several cars for us until we found THE vehicle, she did all that with a smile, was attentive and good listener and made our experience and easy and fast, the financial park of it was nice and easy thanks to the team More

We had a very pleasant experience with our first purchase with Audi Bellevue. Tan Tran, the salesman, was very experienced, patient, and helpful. He helped us make our decision to buy the Audi Q5 premium plu with Audi Bellevue. Tan Tran, the salesman, was very experienced, patient, and helpful. He helped us make our decision to buy the Audi Q5 premium plus among other trims and models based on our needs, We are happy with our purchase. More

Great facility and attentive staff. Just bought my second car from them with the wonderful help from Natasha and Lucas who went above and beyond to help me get my car. Thank you! car from them with the wonderful help from Natasha and Lucas who went above and beyond to help me get my car. Thank you! More

had an absolute terrible experience, they just want to push you in and out of the dealership with absolutely no regards to your experience. go to audi seattle where you are actually treated as a person an push you in and out of the dealership with absolutely no regards to your experience. go to audi seattle where you are actually treated as a person and a valued customer vs a number in the sales column. have been to both dealerships and if the car was at the Seattle i would have bought it there because it is such a unique experience where you are sat down and listened to instead of being heard while the representative is looking at their phone waiting for their next appointment. from the time i sat down to the ending process, i felt lost and disregarded. More

Absolutely horrible dealership. Their service department seems to only be trained in lying and deceiving people, and much less in fixing cars. More detail: I have a 2018 A5 with 12k miles. Basically a br seems to only be trained in lying and deceiving people, and much less in fixing cars. More detail: I have a 2018 A5 with 12k miles. Basically a brand new car. The car has had a really strange, very loud clicking sound coming from the front seats. It sounds like there is some metal rubbing against some other metal. It also pokes you in the back when breaking. First time I took the car in in January, they said that it's up to spec and they verified on another car that there is the same behavior. I then went online asking other people about this, and everyone said they never heard this from their seats, ever. I then took the car in again this month. They kept the car for 3 weeks, then said it was fixed. I drove for a few miles after picking up the car and noticed it wasn't fixed. in fact, the driver's seat is now worse than it was before. I complained, then got routed to the service manager who condescendingly told me they did a bunch of repairs, they installed felt tape everywhere, and that it was verified to be okay. She also said I could go to a different dealer if I wanted to. I then decided to open the seats myself. What I found is that they obviously did nothing. There was not even a single trace of felt tape anywhere or anything that would help the noise at all. the car was there for 3 weeks. Absolutely horrific and infuriating. I'd rather sell the car than ever go back to this dealer for anything again. More

Tanbi Pak and lucas soltman thank you for all the help with getting jeep srt they were fast friendly very clean and cool place definently will be back with getting jeep srt they were fast friendly very clean and cool place definently will be back More

Every stereotype you know about car salesmen’s is true at Bellevue Audi. Commission driven customer service in hyperdrive. Take your business to Audi Seattle - a much better experience and people over there Bellevue Audi. Commission driven customer service in hyperdrive. Take your business to Audi Seattle - a much better experience and people over there actually are good honest individuals. More

If you're planning on buying an Audi, avoid audi bellevue at all costs. Non-refundable protection plans, commission driven environment and a registration fee of $800 was my experience. Do yourself a favor an at all costs. Non-refundable protection plans, commission driven environment and a registration fee of $800 was my experience. Do yourself a favor and get your car somewhere else. More