Audi Allentown - Service Center

Great Customer service. All my needs were met during my visit. I would highly recommend this dealership. All my needs were met during my visit. I would highly recommend this dealership. More

Disappointed in the service I received. The service advisor, Jason Rose, was extremely slow to respond and often times never did. I brought my vehicle in for its first annual service. The w The service advisor, Jason Rose, was extremely slow to respond and often times never did. I brought my vehicle in for its first annual service. The work was subpar, as well as Jason. The wheel and tire balance feels off. The tires weren't set to the proper PSI. The oil was about a quart low (after the oil change). Since Jason never responded, I purchased 2 quarts of oil and used 1 full quart - I purchased it at the dealership and found out he was transferred to Ciocca's Hyundai dealership (I feel back for his new customers). It wasn't the best experience. It looks like the 3 people that you could rate now (Sijade, Nate and James) have good reviews. When needed, I will request one of them or try Audi Wyoming Valley, as it's 2023 Audi Dealer of the Year. I'm giving 2 versus 1 star, because the woman at the cashier's station is always nice and friendly. The male I purchased the oil from was fine, too. More

First time taking my car. Great service, friendly, helpfull. Everyone I encountered was great. Will return Great service, friendly, helpfull. Everyone I encountered was great. Will return More

Came in with an occasional noise and vibration. A problem with the all wheel clutch Was promptly diagnosed and successfully resolved without having to replace the part A problem with the all wheel clutch Was promptly diagnosed and successfully resolved without having to replace the part More

Diagnosed problem quickly and worked to schedule repair. Would have appreciated a more thorough video diagnostic review so I could understand in greater detail what the cause of the issues with my repair en Would have appreciated a more thorough video diagnostic review so I could understand in greater detail what the cause of the issues with my repair entailed. Additionally, it feels like a new feature is charging $299.00 for a diagnostic test. It seems that fee should be refunded if an actual issue was discovered since the cost associated with parts and labor would already have some level of cost associated. I can see charging the fee if nothing was found since it is still a form of labor to perform the service. More

The entire staff I spoke with was quite pleasant and took care of my means care of my means More

Friendly people and good service. Work was done when promised. No issues with the car. Work was done when promised. No issues with the car. More

Pleasant efficient kept me informed about timeline responded to questions quickly via text loaner vehicle was ready and waiting responded to questions quickly via text loaner vehicle was ready and waiting More

Everyone that we came in contact with was friendly and professional. They were eager to help us and make sure we were having a positive experience with the car. professional. They were eager to help us and make sure we were having a positive experience with the car. More

Attentive , professional service and demeanor Ciocca dealerships make it easy to own 5 family cars! dealerships make it easy to own 5 family cars! More