Atlantic Subaru

Be very specific about the price you are paying and look over the paperwork closely before you sign. They "added" lojack and eniro protection to the price when I got in the back room. The price I negoti over the paperwork closely before you sign. They "added" lojack and eniro protection to the price when I got in the back room. The price I negotiated out front should have been for "the car", these two things were not options that I opted for. The worst part has been a lack of response since I started to question these things a day after the sale. At the least be responsive to your customers. I believe in karma so.... More

Wow, it seems like only the people with complaints have time to write reviews, I have been buying my cars from Atlantic Subar for many years now, recomending my friends and family to them for the same time to write reviews, I have been buying my cars from Atlantic Subar for many years now, recomending my friends and family to them for the same buying experience I got when I was there. Low prices, easy shopping, and great, friendly staff. when I go In for oil changes and such I am always greated by the nicest service staff! More

The WRX I was sold was one of two like it on the lot. I was told it was discounted because it had "been sitting on the lot too long". That may be true, and the carfax was clear, but I came to discover tha was told it was discounted because it had "been sitting on the lot too long". That may be true, and the carfax was clear, but I came to discover that the car had been in a front end collision that was not reported. The evidence of a crash was obvious when I took the front apart to change the headlight. More

We had been trying to buy a new Outback in a specific color. We found it online at this dealership. We called and set up a meeting and were met with a very friendly, knowledgeable saleman. We had test color. We found it online at this dealership. We called and set up a meeting and were met with a very friendly, knowledgeable saleman. We had test driven the car elsewhere so we really just had a few questions and the negotiations to work through. Gegham, our salesman, was terrific to deal with - no pressure, no drama, no overselling. He answered all our questions and made the negotiation process very simple and fair. We returned in a couple of days to pick up our new car. Here, we did hit a bit of a bump. We had out of state drivers licenses and the dealership was unable to register the car online. As it was late in the day they couldn't get to Motor Vehicles either. However, they made it right by giving us a new car as a loaner and arranging to deliver our car the next day to our home which was some distance away. All the employees we came in contact with were polite, friendly and professional. Gegham deserves special mention not only for our initial contact with him but he was always available - even after the sale - to answer any questions we had about the car. Having purchased many cars over the years this stands out as the best all around experience. More

This dealer promissed that the late model used BMW that I purchased for my son would come with at least two keys and an owners manual. As simple as this seems it was very important to me and a deal breaker s purchased for my son would come with at least two keys and an owners manual. As simple as this seems it was very important to me and a deal breaker since I made it clear that I did not want the car without this. I had already had a bad experience with a foreign car in the past where a valet lost my one and only key and I ended up being without the car for a week. I did not want to go thru that again. After repeated promisses from salesperson, F&I person and eventually the office receptionist that the key and manual was forthcoming I was finally told that they did not have another key or manual and I was on my own. I called tghe Sales Manager Mike who became arrogant and referred me to the paperwork that we had signed. I tried to explain to him that this was no way to treat a new customer and that tghey should order the extra key and manual from the factory if they did not have it. The sales manager told me that I would have to come back to the dealership to discuss this since they did not accept responsibility for thes items even though promissed first by saleman 'Sean' then by F&I person (Nick I think) and then by Mary. I told salemanager Mike that I was leaving for Florida in the morning and would not be back to the Cape untill the Spring since I am a Summer resident. He said " have a nice trip we will still be here in the Spring". He said this in a somewhat cocky arrogant attitude. This dealers customer service is the worst I have ever experienced. I buy at least one new car a year and usually at least two more used ones for family or employees. After purchasing hundreds of cars over a quarter of a century I have never had a problem that would bring me to the point of writing a review of any kind. This is the first and only review I have ever written about a car dealer but felt it had to be done. Buyer beware. More

Car was returned with damage they denied creating. This, after 2 trips for the same problem--and then a week later I discovered it still was not fixed!!!! A second problem also took two trips to fix. Whil after 2 trips for the same problem--and then a week later I discovered it still was not fixed!!!! A second problem also took two trips to fix. While they provided me with loaner for which I was very grateful, it still took an hour of my time each trip I made: 4 hours of travel time for 2 problems, and that doesn't count waiting room time to diagnose problem. Went there because of a friend, who no longer works there. Ceretainly would not go back nor would I recommend them. More

I'd say stay away from this dealership as these guys are sharks!! I went in to look at a new Lagacy and then we started talking numbers. I told them I could not buy a car until I received my bonus. They sharks!! I went in to look at a new Lagacy and then we started talking numbers. I told them I could not buy a car until I received my bonus. They said I should leave a $1000 refundable deposit on the car which I again stressed I could not buy until I received my bonus from work. As it turned out I not only didn't receive my bonus but I also got laid-off. I called and told them I'd lost my job and could not buy the vehicle. I've been trying now for 4 weeks to get my deposit back and they simply keep sending me from one person to another. These guys have no ethics to be ripping off someone whom recently lost their job. Stay Away!! More

I visited this dealership a little while back looking for a vehicle I spotted online. When I arived I dealt with a gentleman who was very friendly at first. I cant remember his name though, but half way th a vehicle I spotted online. When I arived I dealt with a gentleman who was very friendly at first. I cant remember his name though, but half way through me looking at the vehicle I was handed over to Mr. Ralph Larkin. He was friendly at the time. Part of the final agreement was that they would order me a replacement center arm rest/console because the one in the vehicle had a major crack. He said since I lived so far away that I could either come back and have the part replaced when I was in the area next or that they could ship the part to me and have it put in myself. I agreed to have it shipped to my home. After aprox 2 weeks it still hadnt shown up, i called a few times after that looking for Ralph but he was either out for the day or to busy to take my call. The day I finally got in touch with him he asked me "well why did you wait so long to call about this? Im going to have to talk to my boss and call you back..." he never called........ More