
Atlantic Subaru
Bourne, MA
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This was the best car buying experience I have had. Caleb the sales manager and Gretchen our sales person were very kind, supportive, and provided a no-pressure experience. Caleb went above and beyond Caleb the sales manager and Gretchen our sales person were very kind, supportive, and provided a no-pressure experience. Caleb went above and beyond to ensure I could purchase this car with the "various hurdles I had to jump through." I truly appreciate both their attention to detail and relaxed car buying atmosphere. This is the third care I have purchased from them. This one was with my daughter. Understand this dealership provides excellent customer service in all facets of the dealership including service. I will continue to buy my cars from this dealership. More
Wow. . Great job Ben and everyone at Atlantic Subaru. Went there to test drive some cars and Ben was more that willing to assist us in trying out multiple . Great job Ben and everyone at Atlantic Subaru. Went there to test drive some cars and Ben was more that willing to assist us in trying out multiple makes and models. After a full day of test driving we walked away with a beautiful Outback. Financing was a breeze and communication top notch form sale to delivery. Would recommend to everyone. Great service, great people and great cars.. Well Done! More
Received prompt and courteous service from the service dept.Car was done promptly and correctly.Everything was reviewed by Abagail upon completion.Very pleased with my experience at Atlantic dept.Car was done promptly and correctly.Everything was reviewed by Abagail upon completion.Very pleased with my experience at Atlantic More
We purchased the right car at the right price - with excellent customer service! We contacted a number of dealers looking for the right Crosstrek for our son. Atlantic Subaru provided the quickest and excellent customer service! We contacted a number of dealers looking for the right Crosstrek for our son. Atlantic Subaru provided the quickest and best feedback hands down. Everyone we interacted with was very responsive, courteous, and professional Our first contact was Aiden White who works in business development. Aiden was very helpful and answered all our questions quickly without any hedging. When we asked him for the out the door price, he broke it down for us without being asked. We were surprised that he wasn’t already a salesman. Aiden turned us over to Matt Menga our sales representative. Matt could not have been more accommodating. He was available at all hours answering our texts usually within minutes. He did an excellent job in getting everything together quickly especially since it wasn’t your typical vehicle purchase. First, everything was done online. We never even knew that Atlantic Subaru existed before finding them online. Second, we were registering the vehicle in Massachusetts using my son’s New Jersey license and his address in Boston where he had just signed a lease. All the documents had to be sent to Maine for signing because our son was there for the week. Finally, Atlantic Subaru arranged to have the vehicle shipped to NJ. Matt then had us work with Haik who took us through all the offers Subaru had to offer for new and used vehicle purchases. No hard sell, just a thorough explanation of what was offered and what the cost was. In the end we did purchase the extended warranty because of the value. Haik was just as helpful and knowledgeable as the rest of the team. We ran into a couple of minor issues with the timing of delivery but Matt made sure that we were informed at all times. In our opinion he went above and beyond in making sure we were satisfied with every aspect of our purchase. More
My sales person Bob Morgan was extremely knowledgeable about The vehicles and friendly and professional. Would definitely recommend this dealership and return to this dealership. Donna Moran about The vehicles and friendly and professional. Would definitely recommend this dealership and return to this dealership. Donna Moran More
Great customer service in sales and in service. Gretchen Mckeon in Sales was professional, knowledgeable, low key and very supportive and understanding of my wishes and wants in a car. When I deci Gretchen Mckeon in Sales was professional, knowledgeable, low key and very supportive and understanding of my wishes and wants in a car. When I decided I needed to wait to find the right car, It was important to her that I get what I wanted even if it meant not getting the potential sale. To be supported rather than pressured meant a great deal to me. I came back and got the Outback I wanted and happily had Gretchen as my Sales agent who dealt with unexpected paperwork glitches and delays (not her fault nor the dealership) with positive attitude, patience, and care. Peter Oneill ,Service Manager, helped me with an unexpected problem once I got my 2017 Subaru Outback home. On the phone, I was stressed and Peter was understanding, patient, and helpful in offering a solution that minimized the hassle and burden to me in getting the problem resolved. He facilitated the scheduling of an appointment for service, greeted me warmly, over saw that the job was completed and came to say goodbye, He followed up with everything he said he was going to do and more. He was gracious, personable, and professional. Thank you Peter and Gretchen. More
Peter Oneill, provided great customer service Peter Oneill ,Service Manager, helped me with an unexpected problem once I got my recently purchased 2017 Subaru Outback home. On the phone, I was st Peter Oneill ,Service Manager, helped me with an unexpected problem once I got my recently purchased 2017 Subaru Outback home. On the phone, I was stressed and Peter was understanding, patient, and helpful in offering a solution that minimized the hassle and burden to me in getting the problem resolved. He facilitated the scheduling of an appointment for service, greeted me warmly when I arrived, over saw that the job was completed, and came to say goodbye making sure I was satisfied, He followed up with everything he said he was going to do and more. He was gracious, personable, and professional. Thank you so very much Peter. More
Trade and Purchase Traded in my old Outback for a very reasonable price. Car we wanted in right color combination was found although it was in demand and we purchased i Traded in my old Outback for a very reasonable price. Car we wanted in right color combination was found although it was in demand and we purchased it at a significant discount from the list price. Options we hadn't requested were on the car but we were not charged for them. More
A+ Service from the two girls at the service and the owner. A+ The service team at Atlantic really goes above and beyond. I am so glad I bought my outback there. I got an aftermarket windshield (not a A+ The service team at Atlantic really goes above and beyond. I am so glad I bought my outback there. I got an aftermarket windshield (not at the dealership) and it leaked into the censors The owner made sure he covered the expense. They not only took care of the car they also gave me a loaner. The girls at the service desk make it a great experience, and the mechanics keep me safe. It takes a village, thank you for caring about your customers. Thank you. More
Service Just stay away! I don't know how they stay in business? I can't put any more emphasis into this! just stay away! Just an overall horrible dealership! Just stay away! I don't know how they stay in business? I can't put any more emphasis into this! just stay away! Just an overall horrible dealership! More