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Armory Chrysler Jeep Dodge Ram FIAT of Albany

Albany, NY

4.1
1,126 Reviews
Call Dealership (518) 704-6897

960 Central Ave

Albany, NY

12205

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1,126 Reviews of Armory Chrysler Jeep Dodge Ram FIAT of Albany

December 03, 2024

My daughter and I had a wonderful experience purchasing her new Jeep. From sales to finance to the sales manager Matt all went seamlessly. Matt worked hard to locate the vehicle with the exact specs she w More

by jenni033
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Dyer, Billy Comtois
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December 03, 2024

4 Miles into having a new Jeep. The soft top window flew off on the highway. Took it to dealer to correct and it's now been over a month of delaying an answer on fixing it. More

by SCOTTCLEMENTSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dave Crist
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December 02, 2024

My vehicle was to have a full tank of fuel, but it did not. It arrived damaged that was not declared on the ad. I have tried to get this resolved via the Brooker. I have been blown off. More

by BROZJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Stewart
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November 24, 2024

Will never do business with this dealership again. I have purchased 9 cars from various dealerships since become a licensed driver. My experience with this dealership was hands down the worst I have e More

by LARMAONP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sales Manager - negative stars
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Nov 26, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, I'm truly sorry to hear about your disappointing experience with us. We strive for excellence and it's clear we fell short this time. If you're open to discussing what went wrong, please reach out so I can address your concerns directly. Thank you, Nick Mackay Sales Manager nmackay@armoryauto.com

November 23, 2024

Great and quick service. They quickly found out what was wrong with my car and got it done. More

by BLYNN36
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Nov 25, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Excellent! We're glad we exceeded your expectations and got you back on the road swiftly. The team is here for you if you need anything else. See you next time at Armory Chrysler Dodge Jeep Ram Fiat of Albany!

November 23, 2024

Best salesman, very personable & professional . Billy always takes care of our needs. Love Armory great people More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Comtois
Report | Print
Nov 25, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you, Dona, for the high praise and kind words about Billy and the Amory team. We look forward to serving you again at Armory Chrysler Dodge Jeep Ram Fiat of Albany!

November 23, 2024

Great sales experience. Brian is a pleasure to work with. Had an engine light come on the next day. Service took me in immediately and solved the problem. Very satisfied. More

by RGUZZO45
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Walts
Report | Print
Nov 25, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

It's wonderful to hear Brian left you with a memorable experience worthy of leaving a five-star review. Feel free to visit us again at Armory CDJR of Albany. We're here to help!

November 21, 2024

They have a nice waiting area while your car is being serviced. I enjoy having coffee there. More

by DRUM1114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerome Rucker
Report | Print
Nov 21, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hi, Thank you for your feedback! I'm glad you enjoyed our waiting area and the coffee. However, it seems like your overall experience didn’t meet your expectations. If there's anything I can do to improve or address your concerns, please let me know. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

November 21, 2024

From check in to the service I recieved and the check out it was a perfect visit. More

by SUZYKOALA143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolyn Hendrickson
Report | Print
Nov 22, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Providing 5-star service from check in to check out is a top priority for us at Armory CDJR of Albany. It's great to know you feel your last visit with us was perfect! Thank you again and see you next time, Suzy!

November 21, 2024

Bad, long wait time, felt bullied into the warranty, showed me nothing about the car More

by EARLYRISERS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian Walts
Report | Print
Nov 25, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, Thank you for sharing your feedback. I’m sorry to hear that your experience didn’t meet your expectations. We aim to ensure every customer feels confident and informed about their vehicle before leaving the dealership. I’d like to make this right by reviewing all the features and capabilities of your vehicle with you. Please feel free to reach out to me directly at nmackay@armoryauto.com, and we can set up a time to go over everything. Thank you, Nick Mackay Sales Manager

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