Armory Chrysler Jeep Dodge Ram FIAT of Albany

Deceptive Deal I traded in a 2013 Ram 1500 Laramie for a 2015 Ram Laramie Limited. I was pressured by the sales person (Mike Horn) on a Tuesday to get my truck to th I traded in a 2013 Ram 1500 Laramie for a 2015 Ram Laramie Limited. I was pressured by the sales person (Mike Horn) on a Tuesday to get my truck to the dealership to be viewed as they could not trust the pictures I sent them to value the trade. I took that Wednesday off and traveled 150 miles to the dealership to have my trade appraised. I was then told in order to get the "deal" I would have to purchase the truck by Saturday. I rushed back to my credit union secured the funds and purchased the truck on that Saturday. I spoke to Mike Horn during the test drive and told him of my intentions of using the aftermarket wheels and tires off my 2013 Ram on the new Ram and if the new truck would accommodate the 35" tires. He informed that he did not know but would find out. The 2015 Ram has an Air Suspension option. I looked at the truck after the test drive with the suspension completely raised and established that it would not accommodate 35" tires but would accept 33" tires. I was looking at the truck and Mike Horn was standing along side me and we were talking back and forth about putting the tires on the truck and how they would fit with the suspension in the "Off Road 2 Position". Mike never told me once that the suspension would not stay in that setting and would lower automatically upon reaching a determined speed. I asked for my 2013 truck and my money back the next day after I discovered that the 2015 truck would lower automatically. Mike Horn at this point LIED again and ensured me that Armory garage would do something for me even if it meant fixing the issue of the truck lowering or giving me a different truck of equal value. Mike Horn jerked me around until the following Saturday of the truck purchase just to tell me they were NOT going to fix the issue and they would put me in a different truck but it cost me more money essentially just getting trade in value for a truck I have been complaining about 2 hours after the purchase. Also the new truck had a hole in the floor mat and the cleaning was shoddy. I would not recommend this sale person or this dealership to my worst enemy. This is the worst experience I have ever had in a vehicle purchase!! I plan to seek help in being made whole elsewhere as I have $6200 worth of wheels and tires that I cannot use!!! More

poor customer service I had a bad experience at the service department. Marlon has a robotic customer service, he made me very uncomfortable to return for future services. I had a bad experience at the service department. Marlon has a robotic customer service, he made me very uncomfortable to return for future services. After my car was service there was small issue with noticing space that weren't there before. When I brought it to Marlon's attention he simply said there's nothing he can do. thank God there was a real manager to resolved the issue in less than minute... More

Awful customer service First woman who answered the phone spoke to me like I was stupid when I asked a simple question, then when I asked to speak to a manager "Bob" basical First woman who answered the phone spoke to me like I was stupid when I asked a simple question, then when I asked to speak to a manager "Bob" basically repeatedly told me "I can't help you" when dealing with trying to get a rental car to get to work while the FOUR recalls I have on my 2012 vehicle get fixed. Told me to call Goldstein if I thought I could get better service there. So I did. I Called Goldstein and they got me in for the same day for all the recalls to be fixed, a free rental, and complimentary car wash. I always used to recommend armory since that's where I bought my car. Never again. So disappointed with how genuinely rude they were. I'll be buying my future jeeps there and so will my family. More

Careless Work Leads to Unnecessary Costs Multiple service visits to Armory Garage. Few have gone well or without an issue. If I had another option or place to go I would not return here. Onc Multiple service visits to Armory Garage. Few have gone well or without an issue. If I had another option or place to go I would not return here. Once they told me I needed new spark plugs. I explained I didn't and that would be impossible since my last visit 3 months ago (not even 2,500 miles ago) they were replaced. They thought I wouldn't notice. Of course they then came back and said I was correct and it was a "mixup". They also failed to make notes or explain to me why notes were not made on my last inspection until I was there being asked to sign for charges. They may do good work on your car, but their business practices are sloppy. You need to be a strong advocate for yourself if you decide to come here. Do your homework and don't let them fool you. More

HORRIBLE SERVICE This dealership and this employee especially conducted very poor customer service. I will never shop at Armory again and I will never recommend Armory This dealership and this employee especially conducted very poor customer service. I will never shop at Armory again and I will never recommend Armory to anyone. The way they conduct business is overall shady. More