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Armory Chrysler Jeep Dodge Ram FIAT of Albany

Albany, NY

4.1
1,118 Reviews
Call Dealership (518) 704-6897

960 Central Ave

Albany, NY

12205

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1,118 Reviews of Armory Chrysler Jeep Dodge Ram FIAT of Albany

June 06, 2024

NO LOYALTY I’ve been there over 8 years and couldn’t help me and put me in a car I hate More

by ITALY2031
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dave Crist
Report | Print
Jun 09, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Armory Customer Relations Team

June 06, 2024

Almost impossible to reach anyone by phone for any reason. Automated response takes messages but no one acts on them. More

by Jkarol17
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marlon
Report | Print
Jun 09, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Armory Customer Relations Team

June 05, 2024

The service team fixed my car in a timely manner and also explained what was wrong More

by vicki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont remember
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Jun 06, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you, Vicki. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Armory Customer Relations Team

June 04, 2024

The Lady at the Desk at the Service Center couldn't have been kinder or more thorough. More

by JIM610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Stewart
Report | Print
Jun 05, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Jim, It's great to hear that Lisa was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany! Best Regards, Armory Customer Relations Team

June 04, 2024

I like that the service advisor went the extra mile to help me with my problem. More

by awm1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Jun 05, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for your very kind review. Paul and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Armory Chrysler Jeep Dodge Ram FIAT of Albany. Best Regards, Armory Customer Relations Team

June 02, 2024

Billy is a magnificent salesperson. He is attentive, knowledgeable and efficient. He makes purchasing a vehicle an absolute breeze. More

by Betsy O'Haire
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Billy Comtois
Report | Print
Jun 03, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Billy! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Best Regards, Armory Customer Relations Team

May 30, 2024

Everything was professional and efficient. Service people were polite and respectful and knowledgeable.. and timely More

by BUQUET797
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Comtois
Report | Print
May 30, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Armory Chrysler Jeep Dodge Ram FIAT of Albany. Best Regards, Armory Customer Relations Team

May 30, 2024

An excellent experience as always. Ericka got me in and got everything started. As things changed, she kept me updated. More

by papabob_ross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ericka (Service. Did not get last name)
Report | Print
May 31, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany, we look forward to having you as a valued customer for many years to come! Best Regards, Armory Customer Relations Team

May 29, 2024

Much better Services than where I purchased the jeep. With no appointment They managed to get me in.. More

by RAHALJEWELERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon
Report | Print
May 30, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Armory Chrysler Jeep Dodge Ram FIAT of Albany. Best Regards, Armory Customer Relations Team

May 29, 2024

Recently went to dealer. No one seemed interested in helping or hearing me out. Plus hard to talk to anyone directly. More

by dcurione
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who I spoke to in service department
Report | Print
Jun 02, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Armory Customer Relations Team

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