Armory Chrysler Jeep Dodge Ram FIAT of Albany

Have waited over four months for a loaner. The 1-2 week window for the part turned into a month, and since then have not been able to get the repair because we cannot go three days without a v The 1-2 week window for the part turned into a month, and since then have not been able to get the repair because we cannot go three days without a vehicle. Very disappointed our eight month old vehicle's AC completely broke and went a very hot summer without it. Advertising you have a loaner program and promoting it on the sales floor to never have them available for a quarter of the year (and counting) feels like a lie. More

Marlon and the team were absolutely amazing to deal with during a warranty issue. Professional, courteous and very thorough! during a warranty issue. Professional, courteous and very thorough! More

Dropped my vehicle off for an oil change and it was serviced in a quick amount of time..Was happy. serviced in a quick amount of time..Was happy. More

Professional but slightly disorganized. I ended up running around albany for the right part that needed to be made at a machine shop. Their only option was get 15+ years old junkyard part I ended up running around albany for the right part that needed to be made at a machine shop. Their only option was get 15+ years old junkyard parts. I didn't even get a discount for the hassle I had to go through to get it done correctly. The people I dealt with firsthand were great but the initial part was promised 3 years warranty but I was provided no printed documents saying so, which I finally received after waiting an additional 30 mins. Also one of the techs left a dome light on draining a 5 month old battery. Overall thankful it was dealt with but wasted my time more than once. More

Brian was great and helped me get a new car in just a few hours! He got everything done so quickly hours! He got everything done so quickly More

I was treated with the utmost courtesy and respect. The Service Department got me in on time, did what they said and explained what they did and got ne out. The Service Department got me in on time, did what they said and explained what they did and got ne out. More

Had an awesome experience. And it was treated fairly and would recommend to someone else. And it was treated fairly and would recommend to someone else. More

Everyone was very helpful in this dealership. The service providers took there time with explaining things to me . The customer service was wonderful The service providers took there time with explaining things to me . The customer service was wonderful More

It’s impossible to call and get someone to pickup the phone. I checked in for service with a service advisor, and until I called in a week later to verify pickup no work was done and no one knew it was t phone. I checked in for service with a service advisor, and until I called in a week later to verify pickup no work was done and no one knew it was there. My truck was in 3 times for the same complaint. It’s still not right but now it’s not under warranty. The only way I could get communication with the service department was by emailing the service manager. I have been avoiding doing a review because I have nothing good to say, but they constantly text me this link. More

Service Rep. Marlon is great to deal with. Works to have all areas covered for the customer. Marlon is great to deal with. Works to have all areas covered for the customer. More