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Armory Chrysler Jeep Dodge Ram FIAT of Albany

Albany, NY

4.1
1,117 Reviews
Call Dealership (518) 704-6897

960 Central Ave

Albany, NY

12205

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1,117 Reviews of Armory Chrysler Jeep Dodge Ram FIAT of Albany

October 19, 2024

Just terrible service. I’ve brought all my cars for my wife and I for almost 40 years. Never again More

by JWBAILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carolyn Hendrickson, Lisa Stewart
Report | Print
Oct 21, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, I'm sorry to hear about your recent experience and appreciate your loyalty over the years. This is definitely not the kind of service we aim to provide. Please reach out to me directly so we can address the situation and do our best to make things right. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

October 19, 2024

I've had my car here for service twice in the past few months and the communication has been VERY poor. They don't answer the phone and take days to respond to voicemail or text messages. On more than on More

by keith.liscio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I did not work with either the sales or administrative departments. I bought my car used elsewhere and depend on Armory for service.
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Oct 21, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Keith, I'm sorry to hear about the communication issues you've experienced during your service visits. We strive for prompt and clear communication, so it's disappointing to learn we've fallen short. Please reach out directly when you have a moment. I'd like to ensure we address this matter properly and improve our process moving forward. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

October 19, 2024

Terrible scheduling service. Couldn’t answer recall questions. Long wait time for next service appointment. Service advisor at Armory was good. Service time was good. More

by aliciabakerny
Recommend Dealer
No
Employees Worked With
Don’t know anyone
Report | Print
Oct 21, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello Alicia, I'm sorry to hear about the scheduling issues and recall questions you encountered. It's great to know that your service advisor provided good assistance, but I understand how frustrating long wait times can be. If there's anything else you'd like us to address, please reach out at any time. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

October 17, 2024

I will definitely recommend armory car dealerships to my friends and families because of the professional style services I have always been receiving from armory More

by MCKELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Mackay, Jerome Rucker, Dave Crist, Lisa Stewart
Report | Print
Oct 17, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Armory Customer Relations Team

October 17, 2024

Excellent Great customer service always a Pleasure going there, friendly and very attentive Would recommend to anybody More

by TONYMUSIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Comtois, Lisa Stewart
Report | Print
Oct 18, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for sharing your experience! We're happy to hear we provided excellent service during your visit with us at Armory Chrysler Dodge Jeep Ram Fiat of Albany. We look forward to assisting with any future car needs!

October 16, 2024

The service person, Cait Foramen she took very good care of me and the follow up was very very good. More

by 54sticks58
Recommend Dealer
Yes
Employees Worked With
Cait
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Oct 16, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thanks a million for your review and kind words about Cait. We're proud to have her on the Armory CDJR of Albany team. If you need anything further down the road, we'll be here to help!

October 16, 2024

3 months for a oil change appt is unsatisfactory. Service mechanics were great scheduling sucks More

by THOMAS_FRANKOVIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy Comtois
Report | Print
Oct 17, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello Thomas, Thank you for your feedback, and I apologize for the long wait to schedule your oil change. While I'm glad to hear the service mechanics met your expectations, I understand that the scheduling delay is frustrating. Please feel free to reach out directly, and I'll do my best to accommodate you sooner for future visits. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

October 16, 2024

Everytime I take my car in my experience here is phenomenal. The communication from the whole team is clear and timely. I wouldn’t take my car anywhere else. More

by millerjakel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Miller
Report | Print
Oct 16, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

It's wonderful to hear that you consistently have a phenomenal experience with our team at Armory CDJR of Albany. Thank you for your loyalty with us. We look forward continuing to do business with you in the future!

October 16, 2024

Great dealership. This is my 35 th year with them. It's been a wonderful relationship. More

by TETOLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon, Brian Walts
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Oct 17, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you so much for your loyalty and kind words! 35 years is truly incredible, and we’re honored to have been part of your journey for so long. It’s been a pleasure working with you at Armory CDJR of Albany , and we look forward to continuing this wonderful relationship for many more years to come.

Oct 17, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you so much for your loyalty and kind words! 35 years is truly incredible, and we’re honored to have been part of your journey for so long. It’s been a pleasure working with you at Armory CDJR of Albany , and we look forward to continuing this wonderful relationship for many more years to come.

October 15, 2024

Top notch service, very professional. For my vehicle, I definitely prefer returning to the dealer to maintain my vehicle. They are very proactive and give me warnings on upcoming issues More

by papabob_ross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not deal with anyone in Sales or Administration only service
Report | Print
Oct 15, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for sharing your positive experience with us at Armory CDJR of Albany! We're pleased to hear that our team, including Paul, Marlon, and AJ, has been proactive in maintaining your vehicle. We look forward to continuing to provide top-notch service for all your future needs!

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