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Armory Chrysler Jeep Dodge Ram FIAT of Albany
Albany, NY
1,127 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,127 Reviews of Armory Chrysler Jeep Dodge Ram FIAT of Albany
October 23, 2024
Impossible to get through to anyone in service. Very poor communication. Waiting on a recall service for 6 months and still not complete and can’t get through to anyone to rectify the situation. Th Very poor communication. Waiting on a recall service for 6 months and still not complete and can’t get through to anyone to rectify the situation. They say the phones have been down for over 6 months now when we go in person. Terrible service department More
by murphy-kb
Verified CustomerEmployees Worked With
Couldn’t tell you. Can’t get through to anyone
October 21, 2024
This review is not based on the Employees that have tried to help throughout this process but the overall process. The overall process is absolutely awful. I have dealt with at least 3 Service managers and n to help throughout this process but the overall process. The overall process is absolutely awful. I have dealt with at least 3 Service managers and none seem to have any idea of what was going on. The last Manager I dealt with 2 weeks ago I will say was brand new to the dealership. And understand that he was unaware of my situation. The service writers we absolutely fantastic considered the circumstances that they have to work with. The service it self did not seem to be performed correctly and completely. Tuff to say work was completed and vehicle was tested and “Drove As Should “ when I picked it up multiple time and the vehicle still drifted left and steering wheel was not centered. More
by Dickster
Employees Worked With
Michael Lombardo , Brian Walts
October 20, 2024
Service dept. are thorough in ensuring quality of care of your vehicle. Mechanics process is also thorough to their inspection of your vehicle. are thorough in ensuring quality of care of your vehicle. Mechanics process is also thorough to their inspection of your vehicle. More
by MCARRASQUILLO303
Employees Worked With
Jerome Rucker
October 19, 2024
Terrible scheduling service. Couldn’t answer recall questions. Long wait time for next service appointment. Service advisor at Armory was good. Service time was good. Couldn’t answer recall questions. Long wait time for next service appointment. Service advisor at Armory was good. Service time was good. More
by aliciabakerny
Employees Worked With
Don’t know anyone
October 19, 2024
I've had my car here for service twice in the past few months and the communication has been VERY poor. They don't answer the phone and take days to respond to voicemail or text messages. On more than on months and the communication has been VERY poor. They don't answer the phone and take days to respond to voicemail or text messages. On more than one occasion I've called into the Sales Department because they DO answer the phone. If there was another dealer who could get parts for my car, I'd switch in a heartbeat. More
by keith.liscio
Employees Worked With
I did not work with either the sales or administrative departments. I bought my car used elsewhere and depend on Armory for service.
