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Armory Chrysler Jeep Dodge Ram FIAT of Albany

Albany, NY

4.1
1,122 Reviews
Call Dealership (518) 704-6897

960 Central Ave

Albany, NY

12205

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1,122 Reviews of Armory Chrysler Jeep Dodge Ram FIAT of Albany

October 20, 2024

I was very pleased with the quick service. The professionalism of the staff and their friendly greetings. More

by JLUDWIG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome Rucker, Lisa Stewart
Report | Print
Oct 21, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

We're happy to hear that you appreciated the quick service and professionalism at Armory Chrysler Dodge Jeep Ram Fiat of Albany. We're always here if you need anything else!

October 20, 2024

I thought I had to wait for 1 day but the job was done quicker than I expected. More

by CANDYKAYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maron
Report | Print
Oct 21, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for sharing your wonderful experience at Armory CDJR of Albany ! We love hearing that we were able to get the job done quicker than expected! Your feedback means a lot, and we look forward to serving you again in the future!

October 20, 2024

Service dept. are thorough in ensuring quality of care of your vehicle. Mechanics process is also thorough to their inspection of your vehicle. More

by MCARRASQUILLO303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome Rucker
Report | Print
Oct 21, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for recognizing the thorough work of our service department at Armory Chrysler Dodge Jeep Ram Fiat of Albany. We're glad to hear that your vehicle received quality care and inspection! See you next time!

October 19, 2024

Terrible scheduling service. Couldn’t answer recall questions. Long wait time for next service appointment. Service advisor at Armory was good. Service time was good. More

by aliciabakerny
Recommend Dealer
No
Employees Worked With
Don’t know anyone
Report | Print
Oct 21, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello Alicia, I'm sorry to hear about the scheduling issues and recall questions you encountered. It's great to know that your service advisor provided good assistance, but I understand how frustrating long wait times can be. If there's anything else you'd like us to address, please reach out at any time. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

October 19, 2024

Just terrible service. I’ve brought all my cars for my wife and I for almost 40 years. Never again More

by JWBAILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carolyn Hendrickson, Lisa Stewart
Report | Print
Oct 21, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, I'm sorry to hear about your recent experience and appreciate your loyalty over the years. This is definitely not the kind of service we aim to provide. Please reach out to me directly so we can address the situation and do our best to make things right. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

October 19, 2024

I've had my car here for service twice in the past few months and the communication has been VERY poor. They don't answer the phone and take days to respond to voicemail or text messages. On more than on More

by keith.liscio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I did not work with either the sales or administrative departments. I bought my car used elsewhere and depend on Armory for service.
Report | Print
Oct 21, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Keith, I'm sorry to hear about the communication issues you've experienced during your service visits. We strive for prompt and clear communication, so it's disappointing to learn we've fallen short. Please reach out directly when you have a moment. I'd like to ensure we address this matter properly and improve our process moving forward. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

October 17, 2024

I will definitely recommend armory car dealerships to my friends and families because of the professional style services I have always been receiving from armory More

by MCKELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Mackay, Jerome Rucker, Dave Crist, Lisa Stewart
Report | Print
Oct 17, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Armory Customer Relations Team

October 17, 2024

Excellent Great customer service always a Pleasure going there, friendly and very attentive Would recommend to anybody More

by TONYMUSIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Comtois, Lisa Stewart
Report | Print
Oct 18, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for sharing your experience! We're happy to hear we provided excellent service during your visit with us at Armory Chrysler Dodge Jeep Ram Fiat of Albany. We look forward to assisting with any future car needs!

October 16, 2024

The service person, Cait Foramen she took very good care of me and the follow up was very very good. More

by 54sticks58
Recommend Dealer
Yes
Employees Worked With
Cait
Report | Print
Oct 16, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thanks a million for your review and kind words about Cait. We're proud to have her on the Armory CDJR of Albany team. If you need anything further down the road, we'll be here to help!

October 16, 2024

3 months for a oil change appt is unsatisfactory. Service mechanics were great scheduling sucks More

by THOMAS_FRANKOVIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy Comtois
Report | Print
Oct 17, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello Thomas, Thank you for your feedback, and I apologize for the long wait to schedule your oil change. While I'm glad to hear the service mechanics met your expectations, I understand that the scheduling delay is frustrating. Please feel free to reach out directly, and I'll do my best to accommodate you sooner for future visits. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

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