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Armory Chrysler Jeep Dodge Ram FIAT of Albany

Albany, NY

4.1
1,118 Reviews
Arriving in style isn't just an option. It's a necessity. And substance? We've got plenty. Every Chrysler, Dodge and Jeep®Certified Pre-Owned Vehicle (CPOV) has to pass our stringent certification process guaranteeing that only the finest late-model vehicles get certified. And every vehicle undergoes a rigorous 125 point inspection and a thorough reconditioning process using Authentic Mopar Parts. Add to that a 3-Month/3,000 Mile Maximum Care® Limited Warranty,(1) a factory-backed 6-Year/80,000-Mile Powertrain Limited Warranty,(2) 24-Hour Towing and Roadside Assistance,(3) Car Rental Allowance(4) and CARFAX® Vehicle History Report, free 3-month subscription to SIRIUS Satellie Radio(5) and you don't have just any used vehicle, you've got one that's Certified.
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960 Central Ave

Albany, NY

12205

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Showing 1,118 reviews

November 14, 2024

The service area was clean efficient and well organized. The same can be said for the waiting area. The whole experience takes the mundane out of the task of servicing your vehicle. More

by mrparisian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Reviews like yours are what we love to hear. Here at Armory CDJR of Albany, offering smooth and enjoyable service experiences is what we strive for. Also, thank you for highlighting our clean and efficient waiting area. When you're ready for another great service experience, you know where to find us!

November 13, 2024

Constantly sending me these is one thing, now demanding that actually write something is unreasonable More

by kirhow
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolyn Hendrickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't know who my service person was but they were absolutely outstanding and it was a shake
Nov 14, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

We appreciate your feedback and apologize for any inconvenience caused by our communications. At Armory CDR of Albany, we're here to assist you in any way possible. Please let us know if there's anything specific you'd like addressed! We look forward to providing you with another five-star experience!

November 13, 2024

Trust these guys with my Charger EVERY SINGLE TIME THEY ARE SUPERIOR IN THEIR SERVICES ❣️🫶👀💓 More

by dgchrgr_h3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlon Hardie
Nov 14, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Wow, thank you for the glowing compliment! 💓 Thank you for entrusting us with your Charger. Please feel free to visit Armory CDJR of Albany or give us a call if you need anything down the road!

November 12, 2024

I had an appointment and my truck sat there for nearly a month before they had even looked at it. It was nearly impossible to get in contact with anybody in the service department let alone my service write More

by TYSALONICH91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony
Nov 13, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, I'm sorry to hear about your experience. It sounds frustrating and not at all what we aim for in terms of service efficiency and communication. I would like the opportunity to address these concerns directly with you. Please feel free to reach out when convenient. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

November 12, 2024

The service team was great and very helpful, although the same issue was not fixed. It has been in and out of the shop since June and the suspension is still busted. I have been waiting almost 2 months for a More

by Njdaddi42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marlon
Nov 13, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, It's disappointing to hear that the suspension issue hasn't been resolved despite multiple visits. I appreciate your patience and would like to ensure this gets addressed promptly. Please reach out at your earliest convenience so I can prioritize getting you back on the road smoothly. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

November 12, 2024

Excellent service. In and out very quick. WI-FI worked well. Clean area for seating. Arrived early and was greeted quickly. More

by ERICS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Walts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for the great feedback! It's our aim to offer efficient and comfortable experiences for our guests at Armory Chrysler Dodge Jeep Ram Fiat of Albany. We appreciate your support and look forward to serving you again!

November 11, 2024

Never returned calls. Didn’t have me on the schedule for the time given to me in person. Didn’t have the parts. More

by SEVNROSES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerome Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, It's disappointing to hear about the communication and scheduling issues you experienced. Please reach out to me directly so we can address these concerns and work towards a resolution together. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

November 11, 2024

Very pleased with our purchase. Our salesman Jerome Rucker was extremely helpful in getting us the vehicle we most wanted at a great price! This is our 2nd vehicle purchase with thi More

by JC1LG2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Mackay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerome Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for choosing Armory CDJR of Albany once again and congrats on your new ride! We're pleased to know that Jerome provided excellent assistance in finding the perfect vehicle for you. We look forward to serving you again in the future!

November 11, 2024

Unprofessional went for an oil change, and they didn’t even do it my car was there all day More

by KERRY12379
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It was the service department
Nov 12, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello Kerry, I'm very sorry to hear about your experience and inconvenience this caused. This is certainly not the level of service we aim to provide. If you're open to it, please reach out to me directly so I can make things right and ensure your next visit is a positive one. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

November 11, 2024

My vehicle was the first appt of the day. But was not even looked at until late afternoon. I get out of work at 4:30 and had to wait 1 1/2 hours for my truck. I had first appt for this reason More

by Dbarcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy Comtois
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, I apologize for the delay you experienced despite having the first appointment of the day. We strive to provide timely service, and it's disappointing to hear that we fell short in this instance. Please feel free to reach out if you'd like me to personally look into this further or discuss any other concerns you may have. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com