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Armory Chrysler Jeep Dodge Ram FIAT of Albany

Albany, NY

Overview
Employees
Reviews
Vehicles
4.0
1,127 Reviews
Arriving in style isn't just an option. It's a necessity. And substance? We've got plenty. Every Chrysler, Dodge and Jeep®Certified Pre-Owned Vehicle (CPOV) has to pass our stringent certification process guaranteeing that only the finest late-model vehicles get certified. And every vehicle undergoes a rigorous 125 point inspection and a thorough reconditioning process using Authentic Mopar Parts. Add to that a 3-Month/3,000 Mile Maximum Care® Limited Warranty,(1) a factory-backed 6-Year/80,000-Mile Powertrain Limited Warranty,(2) 24-Hour Towing and Roadside Assistance,(3) Car Rental Allowance(4) and CARFAX® Vehicle History Report, free 3-month subscription to SIRIUS Satellie Radio(5) and you don't have just any used vehicle, you've got one that's Certified.
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960 Central Ave

Albany, NY

12205

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Showing 1,127 reviews

October 10, 2024

I was excited about my new car and was really happy with the process till the end when i realized I was slightly “played” and told I would be getting my a car I didn’t end up getting the car does. It have t More

by alaina.eesley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolyn Hendrickson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Alaina, We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Best Regards, Armory Customer Relations Team

October 10, 2024

Great sales folks. Impossible to talk with anyone in service. Had to contact my sales guy to get service to call me!! More

by AFRANK10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Walts
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Oct 11, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello, Thank you for sharing your experience. While it's great to hear about the positive interaction with our sales team, I'm sorry to learn that reaching our service department was challenging. If there's anything else I can assist you with, please feel free to reach out directly. Thank you, Craig Colangelo Service Manager craigcolangelo@armoryauto.com

October 10, 2024

My experience at armory has always been a great one. The staff is pleasant and they are dedicated to working with their customers. More

by ASHLEYGAGLIOTI
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jerome Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

We're glad to know that you consistently had great experiences with us at Armory CDJR of Albany. Thank you for your kind words and support! If you need anything further down the road, Ashley, feel free to give us a call or stop by!

October 10, 2024

Service Rep. Marlon is great to deal with. Works to have all areas covered for the customer. More

by MCARRASQUILLO303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for your review! Our team members go above and beyond to ensure every detail is taken care of for our guests. Thank you for recognizing Marlon's hard work! We’re lucky to have such a dedicated team member on board. 🙌 We look forward to serving you again at Armory CDJR of Albany.

October 10, 2024

It’s impossible to call and get someone to pickup the phone. I checked in for service with a service advisor, and until I called in a week later to verify pickup no work was done and no one knew it was t More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Oct 11, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Hello Nick, Thank you for sharing your experience with us. I’m really sorry to hear that you faced challenges with communication and service regarding your truck. I appreciate you taking the time to reach out through the service manager, and I want to ensure you have a smoother experience next time. If you’re open to it, I’d love to discuss this further and see how I can assist you moving forward. Thank you again for your feedback, and I hope we can turn things around. Thank you, Michael Lombardo General Manager michaellombardo@lithia.com

October 10, 2024

Very Reliable and informative about service to my car. Kept me informed on all repairs More

by ANAVOJOSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Oct 10, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

We pride ourselves on being reliable and keeping you informed every step of the way! Thank you for trusting Armory CDJR of Albany with your car service. We're here to ensure you’re always in the loop about your repairs.

October 10, 2024

Always highly professional. They really work hard to accommodate your needs. We have dealt with them for many years and would never think of going anywhere else! More

by carolynpvaccaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolyn Hendrickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : all the service dept employees
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Oct 10, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for your loyalty and kind words about Armory CDJR of Albany. We're happy to hear that our team consistently meets your needs with professionalism. We look forward to serving you for many more years!

October 09, 2024

Billy Comtois is always friendly, helpful, honest, and professional. I have purchased and leased many vehicles from here and have no intention of changing. More

by CMBELLE28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carolyn Hendrickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Mackay, Billy Comtois, Brian Walts, Dave Crist
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Oct 10, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

We're glad to hear that Billy has consistently provided you with friendly and professional service at Armory CDJR of Albany. Thank you for your continued trust in us, and we look forward to assisting you with any future vehicle needs!

Oct 10, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

We're glad to hear that Billy has consistently provided you with friendly and professional service at Armory CDJR of Albany. Thank you for your continued trust in us, and we look forward to assisting you with any future vehicle needs!

October 09, 2024

Great service when we brought the car in. Will come back again. Great team and people. More

by CFRITCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Crist
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Oct 10, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for recommending Armory CDJR of Albany! We're glad to hear that our team provided professional assistance. Safe driving, and we look forward to serving you again!

October 09, 2024

I was very pleased with the work they performed. Will definitely be returning when I need further repairs. More

by myrarestuff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul c
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Oct 09, 2024 -

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

It makes us smile to hear that you were pleased with the work done. Thank you for sharing your experience! Feel free to stop by and visit us again at Armory CDJR of Albany!

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